Job
Description
Who We Are: Established in April 2017, Cimpress India is a strategic capability center for Cimpress plc., a global leader in mass customization established in 1994. With over 2,000+ talented professionals, Cimpress India supports several Cimpress businesses, providing expertise in software engineering, graphic design, prepress services, marketing & analytics and other enabling functions. Though we are a remote-first company, in India, we have offices in Mumbai, Bengaluru and Ahmedabad. We are mass customization experts – developing technology solutions and graphic excellence that powers our diverse businesses. We empower people to make an impression . What you will do: Do you like challenges? Does the idea of supporting a constantly evolving, AWS based shipping solution that enables fulfillment to millions of customers a year sound like a good time? Then Logistics Support at Cimpress is looking for you. This entry-level position with a heavy focus on customer support will have you learning our logistics systems from the ground up, helping to set up and configure customer accounts, working with our monitors and alerts to detect problems before they occur, and assisting our customers with understanding and resolving their logistics related problems when they happen. As a TSE you will be part of our first line of defense when problems arise and an integral part of our problem prevention the rest of the time. We Have: A robust, cloud-based architecture A large, fast paced autonomous development community. A team of aces who want to increase their impact and technical acumen. A value system based upon agile principles and shared beliefs. An open mind for new ideas and methodologies A desire to continuously improve. You Have: A love of solving problems, taking on difficult challenges, and finding creative solutions A team delivery mindset with a natural tendency to lead and document. The ability to collect data, define problems, establish facts, and draw conclusions. The motivation and desire to learn new things, challenge the status quo, and drive improvements to processes, tools, and services. The ability to remain patient, level-headed, and cool under pressure when working with team members, engineers, marketers, and leaders at all levels. The ability to manage concurrent tasks effectively, prioritize, and understand tradeoffs. The ability to speak and write in fluent English. The ability to work odd shifts based on the team schedule (8 hours per day starting as early as 9am and ending as late as 9pm) You might also have: A BS in Computer Science/CIS/MIS/Engineering or equivalent certification or work experience An understanding of process automation Experience working with problem and incident management tools such as Jira, Pagerduty and New Relic Experience working with tools such as GIT and Postman Business analysis experiences Why Join Us? This is a unique opportunity to lead and shape the future of impactful software solutions, working alongside a diverse and talented team. We strive to give you everything you need to learn, grow, and succeed and take a step forward in your learning journey – and your life. Through constant learning, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. At Cimpress, we put great importance into the wellbeing of our employees, which is why we offer perks that ensure an excellent work/life balance. Led by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Through the personalized physical (and digital) products these companies create,we empower over 17 million global customers to make an impression. Last year, Cimpress generated $2.88B in revenue through customized print products, signage, apparel, packaging and more. The Cimpress family includes a dynamic, international group of businesses and central teams, all working to solve problems, build businesses, innovate and improve. Show more Show less
