Kapture CRM

Job Title: Site Reliability Engineer Location: Bengaluru, Karnataka Job Type: Full-time Experience : 2-3years About the Role: At Kapture CX, we are dedicated to creating innovative software solutions, and our Site Reliability Engineers (SREs) are essential to this mission. As an Incident Manager / SRE, you will collaborate with software developers, engineers, and operations teams to ensure high system availability and performance. You'll proactively anticipate and solve potential problems, conduct post-incident reviews, and use production monitoring systems to maintain system health. This role offers the opportunity to make a significant impact, grow professionally, and contribute to a culture of continuous improvement and innovation. Roles and responsibilities: Collaborating with software developers, engineers, and operations teams Anticipating potential problems before they occur(and coming up with solutions) Conducting post-incident reviews Familiarity with production monitoring systems Ability to collaborate across multi-functional teams Analytical and problem-solving skills Run the production environment by monitoring availability and taking a holistic view of system Partner with development teams to improve services through rigorous testing and release procedures Key Skills: Analytical Problem-solving skills Communication Skills

We are looking for a highly motivated and enthusiastic individual to join our team as a Talent Acquisition Intern in Hyderabad. The ideal candidate will have 0 to 1 years of experience. Roles and Responsibility Assist in the development and implementation of recruitment strategies to attract top talent. Conduct interviews, assessments, and evaluations to identify potential candidates. Build and maintain relationships with hiring managers, candidates, and other stakeholders. Coordinate with the recruitment team to ensure seamless execution of recruitment processes. Analyze recruitment metrics and provide insights to improve the hiring process. Ensure compliance with all relevant laws and regulations related to employment. Job Requirements Strong communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. Basic knowledge of recruitment principles and practices. Proficiency in Microsoft Office and other productivity tools. Strong analytical and organizational skills with attention to detail. Ability to maintain confidentiality and handle sensitive information.

We are looking for a highly skilled Machine Learning Engineer with 1 to 2 years of experience to join our team at Kapture CRM, responsible for developing and implementing artificial intelligence solutions. The ideal candidate will have a strong background in machine learning and software product development. Roles and Responsibility Design and develop scalable machine learning models using various algorithms and techniques. Collaborate with cross-functional teams to integrate machine learning models into existing software products. Develop and maintain large-scale data pipelines for training and testing machine learning models. Conduct research and experimentation to improve the performance of machine learning models. Work closely with data engineers to ensure seamless integration of machine learning models into larger systems. Participate in code reviews and contribute to improving overall code quality. Job Requirements Strong understanding of machine learning fundamentals, including supervised and unsupervised learning. Experience with deep learning frameworks such as TensorFlow or PyTorch. Proficiency in programming languages such as Python, Java, or C++. Excellent problem-solving skills and ability to analyze complex data sets. Strong communication skills and ability to work effectively in a team environment. Ability to manage multiple projects simultaneously and meet deadlines.

Roles and Responsibility Operate and maintain turbine equipment for optimal performance. Monitor and control turbine speed, pitch, and other parameters. Perform routine maintenance tasks on turbine components. Collaborate with other teams to ensure smooth operation. Troubleshoot issues with turbine equipment. Implement safety procedures to prevent accidents. Job Requirements Minimum 1-8 years of experience as a Turbine Operator or related field. Strong knowledge of turbine operations and maintenance. Ability to work independently and as part of a team. Excellent problem-solving and communication skills. Familiarity with industry standards and regulations. Ability to adapt to changing situations and priorities.

We are looking for a highly skilled Machine Learning Engineer with expertise in Generative AI to join our team at Kapture CRM. The ideal candidate will have 2-7 years of experience and a strong background in software product development. Roles and Responsibility Design and develop machine learning models using various algorithms and techniques. Collaborate with cross-functional teams to integrate machine learning solutions into existing products. Develop and maintain large-scale data pipelines and architectures. Conduct research and experimentation to improve model performance and efficiency. Work closely with data engineers to ensure seamless data integration. Implement automated testing and deployment scripts. Job Requirements Strong understanding of machine learning fundamentals, including supervised and unsupervised learning. Experience with deep learning frameworks such as TensorFlow or PyTorch. Proficiency in programming languages such as Python, Java, or C++. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a fast-paced environment. Strong communication and interpersonal skills.

We are looking for a skilled Executive Audit professional with 2 to 7 years of experience to join our team at Kapture CRM, a leading software product company. The ideal candidate will have a strong background in audit and assurance, with excellent analytical and communication skills. Roles and Responsibility Conduct audits and reviews of financial statements and reports to ensure compliance with regulatory requirements. Develop and implement audit plans and procedures to identify areas of improvement. Collaborate with cross-functional teams to resolve audit findings and recommendations. Prepare and present audit reports and results to management and stakeholders. Identify and mitigate risks associated with financial reporting and compliance. Develop and maintain relationships with external auditors and regulatory bodies. Job Requirements Minimum 2 years of experience in accounting or finance, preferably in an auditing role. Strong knowledge of accounting principles, financial regulations, and industry standards. Excellent analytical, communication, and problem-solving skills. Ability to work independently and as part of a team. Strong attention to detail and organizational skills. Familiarity with software products and technology is desirable.

We are looking for a skilled professional to fill the role of Associate Director- Enterprise Sales and Strategy. The ideal candidate will have a strong background in sales and strategy, with excellent leadership skills. Roles and Responsibility Develop and implement effective sales strategies to drive business growth. Lead and manage a team of sales professionals to achieve targets. Build and maintain strong relationships with clients and stakeholders. Analyze market trends and competitor activity to identify opportunities. Collaborate with cross-functional teams to develop and execute business plans. Provide strategic guidance and support to senior management. Job Requirements Proven track record of success in sales and strategy. Strong leadership and management skills. Excellent communication and interpersonal skills. Ability to analyze complex data and make informed decisions. Strong problem-solving and negotiation skills. Experience working in a fast-paced environment and meeting deadlines.

We are looking for a highly skilled and experienced legal professional with 7 to 12 years of experience to join our team as a Manager in the Legal department, specifically handling Gokul Agro-related matters. The ideal candidate will have a strong background in law and excellent analytical skills. Roles and Responsibility Manage and oversee all legal aspects of Gokul Agro operations. Develop and implement effective legal strategies to ensure compliance with regulatory requirements. Collaborate with cross-functional teams to provide legal support and guidance on business decisions. Conduct thorough legal research and analysis to inform business growth. Draft and review contracts, agreements, and other legal documents related to Gokul Agro. Ensure timely completion of all legal tasks and projects. Job Requirements Strong knowledge of legal principles and practices applicable to Gokul Agro. Excellent analytical, communication, and problem-solving skills. Ability to work independently and collaboratively as part of a team. Strong attention to detail and organizational skills. Experience working with software products or similar industries is an advantage. LLB degree from a recognized institution.

We are looking for a skilled professional with 5 to 10 years of experience to lead our Strategic Account Growth team, responsible for driving business expansion and revenue growth. The ideal candidate will have a strong background in software product development and sales strategy. Roles and Responsibility Develop and execute strategic account growth plans to achieve business objectives. Build and maintain strong relationships with key clients and stakeholders. Identify new business opportunities and drive revenue growth through innovative sales strategies. Collaborate with cross-functional teams to develop and launch new products and services. Analyze market trends and competitor activity to inform business decisions. Lead and manage a team of sales professionals to achieve targets and goals. Job Requirements Proven track record of success in software product development and sales strategy. Strong understanding of the software product industry and market trends. Excellent leadership and management skills, with the ability to motivate and inspire a team. Strong communication and interpersonal skills, enabling building strong relationships with clients and stakeholders. Ability to analyze complex data sets and make informed business decisions. Experience working in a fast-paced environment with multiple priorities and deadlines.

We are looking for a skilled professional to fill the role of Associate Director - Enterprise Sales and Strategy. The ideal candidate will have a strong background in sales and strategy, with excellent leadership skills. Roles and Responsibility Develop and execute strategic plans to drive business growth and expansion. Lead cross-functional teams to achieve sales targets and objectives. Build and maintain strong relationships with key clients and stakeholders. Analyze market trends and competitor activity to identify opportunities and threats. Collaborate with the product team to develop and launch new products and features. Provide guidance and support to junior team members to enhance their skills and performance. Job Requirements Proven track record of success in enterprise sales and strategy. Strong leadership and management skills, with experience leading cross-functional teams. Excellent communication and interpersonal skills, with ability to build strong relationships. Strong analytical and problem-solving skills, with ability to analyze market trends and competitor activity. Experience working in a fast-paced environment with multiple priorities and deadlines. Strong understanding of software product development and launch processes.

We are looking for a highly skilled and experienced Strategic Sales Consultant to join our team at Kapture CRM, a leading software product company. The ideal candidate will have 13 years of experience in sales consulting. Roles and Responsibility Develop and implement effective sales strategies to drive business growth. Conduct market research and analyze industry trends to identify new opportunities. Build and maintain strong relationships with clients and stakeholders. Collaborate with cross-functional teams to achieve business objectives. Provide expert guidance on sales processes and methodologies. Identify and mitigate potential risks to ensure successful sales outcomes. Job Requirements Proven track record of success in sales consulting or a related field. Strong understanding of the software product industry and its trends. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Experience working with CRM systems and sales analytics tools.

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM thats more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet all the endless demands of customers. Kapture is the preferred choice of leading brands, including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers500+ businesses globally to automate their sales and support. Position Overview: We are seeking an experienced and dynamic Senior Technical Project Manager to lead and manage complex implementation projects. This position demands a highly experienced individual with a strong background in project management, team leadership, and client engagement. The successful candidate will be instrumental in delivering project excellence, exceeding client expectations, and motivating their team to perform at the highest level. Key Responsibilities- 1. Project Leadership: Take full ownership of assigned projects, ensuring their successful execution from initiation to delivery. Act as the primary point of contact for customers, steering project discussions and managing expectations. Forefront the development and implementation for solutions, ensuring alignment with client requirements and business objectives. Maintain a project tracker (JIRA, G-sheet, Cogniz, Asana) for each of the projects and proactively escalate for leadership intervention 2. Team Management: Lead, mentor, and manage a team of project managers, liaison with developers, QA, and other stakeholders involved for a project delivery. Foster a collaborative and results-driven team environment, promoting accountability and professional growth. Monitor team performance and provide constructive feedback to ensure project milestones are met. Track team’s project trackers and daily scrum meetings to ensure timely delivery. Ensure JIRA adherence 3. Stakeholder Engagement: Conduct regular status meetings and act as the bridge between technical teams and business stakeholders. Collaborate with cross-functional teams to resolve challenges and streamline workflows. Maintain proactive communication with customers, addressing concerns and identifying areas for improvement. 4. Business Reviews and Reporting: Develop and execute weekly and monthly business review (WBR/MBR) plans with clients. Prepare and present project performance reports, highlighting successes, challenges, and actionable insights. Drive discussions to align on future goals and priorities during reviews. 5. Risk Management and Problem Solving: Identify project risks and implement mitigation strategies to ensure smooth delivery. Troubleshoot technical and operational issues, ensuring quick resolution to maintain project timelines. 6. Process Optimization: Implement industry best practices to improve project management workflows. Innovate processes to enhance the efficiency and effectiveness of project execution. Ensure adherence to SLAs and compliance standards in all project activities. Qualifications: Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field. 8+ years of experience in project management, with at least 3 years in a senior/team handling role. Proven track record of managing and delivering multiple, high-impact technical projects on time. Strong team handling experience with a focus on mentoring and skill development. Excellent communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders. Experience in conducting business reviews and client presentations. Proficiency in project management tools such as Jira, Asana, or MS Project. Certifications like PMP, Scrum Master, or equivalent are a plus.