Kapture CRM

Job Title: Site Reliability Engineer Location: Bengaluru, Karnataka Job Type: Full-time Experience : 2-3years About the Role: At Kapture CX, we are dedicated to creating innovative software solutions, and our Site Reliability Engineers (SREs) are essential to this mission. As an Incident Manager / SRE, you will collaborate with software developers, engineers, and operations teams to ensure high system availability and performance. You'll proactively anticipate and solve potential problems, conduct post-incident reviews, and use production monitoring systems to maintain system health. This role offers the opportunity to make a significant impact, grow professionally, and contribute to a culture of continuous improvement and innovation. Roles and responsibilities: Collaborating with software developers, engineers, and operations teams Anticipating potential problems before they occur(and coming up with solutions) Conducting post-incident reviews Familiarity with production monitoring systems Ability to collaborate across multi-functional teams Analytical and problem-solving skills Run the production environment by monitoring availability and taking a holistic view of system Partner with development teams to improve services through rigorous testing and release procedures Key Skills: Analytical Problem-solving skills Communication Skills

We are looking for a highly motivated and enthusiastic individual to join our team as a Talent Acquisition Intern in Hyderabad. The ideal candidate will have 0 to 1 years of experience. Roles and Responsibility Assist in the development and implementation of recruitment strategies to attract top talent. Conduct interviews, assessments, and evaluations to identify potential candidates. Build and maintain relationships with hiring managers, candidates, and other stakeholders. Coordinate with the recruitment team to ensure seamless execution of recruitment processes. Analyze recruitment metrics and provide insights to improve the hiring process. Ensure compliance with all relevant laws and regulations related to employment. Job Requirements Strong communication, interpersonal, and problem-solving skills. Ability to work in a fast-paced environment and meet deadlines. Basic knowledge of recruitment principles and practices. Proficiency in Microsoft Office and other productivity tools. Strong analytical and organizational skills with attention to detail. Ability to maintain confidentiality and handle sensitive information.

We are looking for a highly skilled Machine Learning Engineer with 1 to 2 years of experience to join our team at Kapture CRM, responsible for developing and implementing artificial intelligence solutions. The ideal candidate will have a strong background in machine learning and software product development. Roles and Responsibility Design and develop scalable machine learning models using various algorithms and techniques. Collaborate with cross-functional teams to integrate machine learning models into existing software products. Develop and maintain large-scale data pipelines for training and testing machine learning models. Conduct research and experimentation to improve the performance of machine learning models. Work closely with data engineers to ensure seamless integration of machine learning models into larger systems. Participate in code reviews and contribute to improving overall code quality. Job Requirements Strong understanding of machine learning fundamentals, including supervised and unsupervised learning. Experience with deep learning frameworks such as TensorFlow or PyTorch. Proficiency in programming languages such as Python, Java, or C++. Excellent problem-solving skills and ability to analyze complex data sets. Strong communication skills and ability to work effectively in a team environment. Ability to manage multiple projects simultaneously and meet deadlines.

Roles and Responsibility Operate and maintain turbine equipment for optimal performance. Monitor and control turbine speed, pitch, and other parameters. Perform routine maintenance tasks on turbine components. Collaborate with other teams to ensure smooth operation. Troubleshoot issues with turbine equipment. Implement safety procedures to prevent accidents. Job Requirements Minimum 1-8 years of experience as a Turbine Operator or related field. Strong knowledge of turbine operations and maintenance. Ability to work independently and as part of a team. Excellent problem-solving and communication skills. Familiarity with industry standards and regulations. Ability to adapt to changing situations and priorities.

We are looking for a highly skilled Machine Learning Engineer with expertise in Generative AI to join our team at Kapture CRM. The ideal candidate will have 2-7 years of experience and a strong background in software product development. Roles and Responsibility Design and develop machine learning models using various algorithms and techniques. Collaborate with cross-functional teams to integrate machine learning solutions into existing products. Develop and maintain large-scale data pipelines and architectures. Conduct research and experimentation to improve model performance and efficiency. Work closely with data engineers to ensure seamless data integration. Implement automated testing and deployment scripts. Job Requirements Strong understanding of machine learning fundamentals, including supervised and unsupervised learning. Experience with deep learning frameworks such as TensorFlow or PyTorch. Proficiency in programming languages such as Python, Java, or C++. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a fast-paced environment. Strong communication and interpersonal skills.

We are looking for a skilled Executive Audit professional with 2 to 7 years of experience to join our team at Kapture CRM, a leading software product company. The ideal candidate will have a strong background in audit and assurance, with excellent analytical and communication skills. Roles and Responsibility Conduct audits and reviews of financial statements and reports to ensure compliance with regulatory requirements. Develop and implement audit plans and procedures to identify areas of improvement. Collaborate with cross-functional teams to resolve audit findings and recommendations. Prepare and present audit reports and results to management and stakeholders. Identify and mitigate risks associated with financial reporting and compliance. Develop and maintain relationships with external auditors and regulatory bodies. Job Requirements Minimum 2 years of experience in accounting or finance, preferably in an auditing role. Strong knowledge of accounting principles, financial regulations, and industry standards. Excellent analytical, communication, and problem-solving skills. Ability to work independently and as part of a team. Strong attention to detail and organizational skills. Familiarity with software products and technology is desirable.

We are looking for a skilled professional to fill the role of Associate Director- Enterprise Sales and Strategy. The ideal candidate will have a strong background in sales and strategy, with excellent leadership skills. Roles and Responsibility Develop and implement effective sales strategies to drive business growth. Lead and manage a team of sales professionals to achieve targets. Build and maintain strong relationships with clients and stakeholders. Analyze market trends and competitor activity to identify opportunities. Collaborate with cross-functional teams to develop and execute business plans. Provide strategic guidance and support to senior management. Job Requirements Proven track record of success in sales and strategy. Strong leadership and management skills. Excellent communication and interpersonal skills. Ability to analyze complex data and make informed decisions. Strong problem-solving and negotiation skills. Experience working in a fast-paced environment and meeting deadlines.

We are looking for a highly skilled and experienced legal professional with 7 to 12 years of experience to join our team as a Manager in the Legal department, specifically handling Gokul Agro-related matters. The ideal candidate will have a strong background in law and excellent analytical skills. Roles and Responsibility Manage and oversee all legal aspects of Gokul Agro operations. Develop and implement effective legal strategies to ensure compliance with regulatory requirements. Collaborate with cross-functional teams to provide legal support and guidance on business decisions. Conduct thorough legal research and analysis to inform business growth. Draft and review contracts, agreements, and other legal documents related to Gokul Agro. Ensure timely completion of all legal tasks and projects. Job Requirements Strong knowledge of legal principles and practices applicable to Gokul Agro. Excellent analytical, communication, and problem-solving skills. Ability to work independently and collaboratively as part of a team. Strong attention to detail and organizational skills. Experience working with software products or similar industries is an advantage. LLB degree from a recognized institution.

We are looking for a skilled professional with 5 to 10 years of experience to lead our Strategic Account Growth team, responsible for driving business expansion and revenue growth. The ideal candidate will have a strong background in software product development and sales strategy. Roles and Responsibility Develop and execute strategic account growth plans to achieve business objectives. Build and maintain strong relationships with key clients and stakeholders. Identify new business opportunities and drive revenue growth through innovative sales strategies. Collaborate with cross-functional teams to develop and launch new products and services. Analyze market trends and competitor activity to inform business decisions. Lead and manage a team of sales professionals to achieve targets and goals. Job Requirements Proven track record of success in software product development and sales strategy. Strong understanding of the software product industry and market trends. Excellent leadership and management skills, with the ability to motivate and inspire a team. Strong communication and interpersonal skills, enabling building strong relationships with clients and stakeholders. Ability to analyze complex data sets and make informed business decisions. Experience working in a fast-paced environment with multiple priorities and deadlines.

We are looking for a skilled professional to fill the role of Associate Director - Enterprise Sales and Strategy. The ideal candidate will have a strong background in sales and strategy, with excellent leadership skills. Roles and Responsibility Develop and execute strategic plans to drive business growth and expansion. Lead cross-functional teams to achieve sales targets and objectives. Build and maintain strong relationships with key clients and stakeholders. Analyze market trends and competitor activity to identify opportunities and threats. Collaborate with the product team to develop and launch new products and features. Provide guidance and support to junior team members to enhance their skills and performance. Job Requirements Proven track record of success in enterprise sales and strategy. Strong leadership and management skills, with experience leading cross-functional teams. Excellent communication and interpersonal skills, with ability to build strong relationships. Strong analytical and problem-solving skills, with ability to analyze market trends and competitor activity. Experience working in a fast-paced environment with multiple priorities and deadlines. Strong understanding of software product development and launch processes.

We are looking for a highly skilled and experienced Strategic Sales Consultant to join our team at Kapture CRM, a leading software product company. The ideal candidate will have 13 years of experience in sales consulting. Roles and Responsibility Develop and implement effective sales strategies to drive business growth. Conduct market research and analyze industry trends to identify new opportunities. Build and maintain strong relationships with clients and stakeholders. Collaborate with cross-functional teams to achieve business objectives. Provide expert guidance on sales processes and methodologies. Identify and mitigate potential risks to ensure successful sales outcomes. Job Requirements Proven track record of success in sales consulting or a related field. Strong understanding of the software product industry and its trends. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Experience working with CRM systems and sales analytics tools.

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM thats more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet all the endless demands of customers. Kapture is the preferred choice of leading brands, including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers500+ businesses globally to automate their sales and support. Position Overview: We are seeking an experienced and dynamic Senior Technical Project Manager to lead and manage complex implementation projects. This position demands a highly experienced individual with a strong background in project management, team leadership, and client engagement. The successful candidate will be instrumental in delivering project excellence, exceeding client expectations, and motivating their team to perform at the highest level. Key Responsibilities- 1. Project Leadership: Take full ownership of assigned projects, ensuring their successful execution from initiation to delivery. Act as the primary point of contact for customers, steering project discussions and managing expectations. Forefront the development and implementation for solutions, ensuring alignment with client requirements and business objectives. Maintain a project tracker (JIRA, G-sheet, Cogniz, Asana) for each of the projects and proactively escalate for leadership intervention 2. Team Management: Lead, mentor, and manage a team of project managers, liaison with developers, QA, and other stakeholders involved for a project delivery. Foster a collaborative and results-driven team environment, promoting accountability and professional growth. Monitor team performance and provide constructive feedback to ensure project milestones are met. Track team’s project trackers and daily scrum meetings to ensure timely delivery. Ensure JIRA adherence 3. Stakeholder Engagement: Conduct regular status meetings and act as the bridge between technical teams and business stakeholders. Collaborate with cross-functional teams to resolve challenges and streamline workflows. Maintain proactive communication with customers, addressing concerns and identifying areas for improvement. 4. Business Reviews and Reporting: Develop and execute weekly and monthly business review (WBR/MBR) plans with clients. Prepare and present project performance reports, highlighting successes, challenges, and actionable insights. Drive discussions to align on future goals and priorities during reviews. 5. Risk Management and Problem Solving: Identify project risks and implement mitigation strategies to ensure smooth delivery. Troubleshoot technical and operational issues, ensuring quick resolution to maintain project timelines. 6. Process Optimization: Implement industry best practices to improve project management workflows. Innovate processes to enhance the efficiency and effectiveness of project execution. Ensure adherence to SLAs and compliance standards in all project activities. Qualifications: Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field. 8+ years of experience in project management, with at least 3 years in a senior/team handling role. Proven track record of managing and delivering multiple, high-impact technical projects on time. Strong team handling experience with a focus on mentoring and skill development. Excellent communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders. Experience in conducting business reviews and client presentations. Proficiency in project management tools such as Jira, Asana, or MS Project. Certifications like PMP, Scrum Master, or equivalent are a plus.

About Company : Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia. Position Overview Job Title: Senior Machine Learning Engineer (GenAI) Location: Bengaluru, Karnataka Job Type : Full-time Experience : 6+ Role Summary As a Senior Machine Learning Engineer you will be involved in developing and optimizing Generative AI models and solutions that enhance our offerings. This role requires a blend of technical expertise and abstract thinking to build AI-driven solutions for CX industry that are not only innovative but also scalable and impactful. Responsibilities: Develop and deploy Generative AI models , LLMs , and Transformer-based architectures to build AI-driven customer experience products. Design and implement machine learning pipelines for large-scale data processing, model training, validation, and deployment. Work with vLLM , Triton , TensorRT , and other high-performance inference frameworks to optimize model serving and reduce latency. Build and integrate audio and image encoder models , multimodal models, and vision/language components. Develop and maintain speech-to-text (ASR) and text-to-speech (TTS) systems for voice-enabled applications. Train, fine-tune, and evaluate ML and GenAI models using best practices in deep learning, data preparation, and model optimization. Monitor, analyze, and improve model performance to meet business KPIs and product requirements. Research and implement the latest techniques in Generative AI, deep learning, multimodal AI , and advanced ML architectures. Collaborate closely with product, engineering, and data teams to convert business needs into scalable AI solutions. Qualifications: Bachelors degree in Computer Science, Artificial Intelligence, Data Science , or related field. 6+ years of hands-on experience building and deploying machine learning or deep learning models (GenAI experience preferred). Strong programming skills in Python and experience with frameworks such as PyTorch , TensorFlow , or JAX. Solid understanding of Transformers , LLMs , attention mechanisms, and model training pipelines. Experience with vLLM , Triton , TensorRT , GPU acceleration, and model optimization techniques. Practical experience with audio encoders, image encoders, vision transformers , and multimodal architectures. Experience building or integrating ASR (speech-to-text) and TTS (text-to-speech) models. Hands-on experience with training, fine-tuning , and evaluating large deep learning models. Knowledge of AWS, GCP, or Azure for cloud-based model deployment (preferred). Strong analytical, problem-solving, and teamwork skills with the ability to work in fast-paced environments.

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia. Roles & Responsibilities- Accountable and responsible for the end-to-end delivery of CRM Implementation for various clients Ensure that the business needs are clearly understood and the technology implemented meets the needs and expectations of the business. Lead project execution and coordination efforts to ensure projects are completed on schedule and within budget. Develop project documentation -e.g. BRD, SOW, project plan, and resource plan. Ensure resources assigned to projects are meeting deadlines and focused on the project activities. Escalate issues, risks, and decisions to EM or other stakeholders as necessary and develop mitigating actions. Monitor progress and status of deliverables. Review projects for completeness of thought and consistency of approach and interface. Ensure standards, procedures, and methodologies in the delivery life cycle are followed. Communicate development and production status and issues to EM. Prepare overall project schedule, milestones, tasks, and estimates. External customer interaction - worked with multiple customers with periodic follow-ups Requirements- 2-5 years of experience in handling projects for implementation of ticketing platforms (required). Minimum Qualification should be B.E. or B.Tech. Engineering in computers would be preferred. Candidates with prior experience in software implementation are preferred. Project Management certifications like PMP, CSM, PRINCE2 would be preferred. Candidate with techno functional experience would be an advantage CRM/ERP/ServiceDesk implementation experience in B2C/B2B SAAS Software will be an added advantage Should be proficient in project and bug tracking tools like Jira. Should be Process oriented. Ability to work with deadlines Should have Very Good Communication and relationship building skills Should have Very good skills in problem solving, planning, estimating and documentation Should be a Very organized professional with a great timeline and owner/ task management capabilities Should be able to understand client requirements clearly, articulate, document and communicate the same to internal teams. Work in sync with tech and non tech teams Basic understanding of technology including API's , different types of platforms etc

Role Name: Information Security Associate At Kapture CX, we are looking for an Information Security Associate in our InfoSec operations team. Who are we? Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kaptures products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation. Kapture CX is headquartered in Bangalore, and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, the Philippines and Indonesia. What is this role all about? We are looking for an Information Security Associate to support Kaptures day-to-day InfoSec operations, compliance, and audit activities. This role works closely with the CISO and cross-functional teams (Tech, Product, Operations, Legal) to maintain and strengthen our security and compliance posture. Sounds interesting? Here’s a more detailed description of what you will do in this role: Support daily InfoSec operations: access reviews, vulnerability tracking, and security control checks. Manage documentation, evidence collection, and coordination for ISO 27001, SOC 2, GDPR/DPDP, HIPAA, and other compliance programmes. Respond to customer security & compliance questionnaires with guidance from CISO. Perform access reviews , user onboarding/offboarding checks, and permission hygiene. Work with the CISO on implementing controls, improving security processes, and responding to customer security requests. This is a Bengaluru-based role . We work five days a week from the office, as we believe in-person interactions fuel innovation and agility. What does success look like in this role? Success means becoming the steady guardian of security—keeping audits smooth, controls sharp, and risks quiet before they grow teeth. What would make you a good fit for this role? Here are the basic requirements: You have 0.5–2 years of experience in InfoSec, GRC, or compliance with a solid grasp of key frameworks. You understand essential security controls, access practices, and cloud/SaaS environments. You communicate clearly, document well, and handle multiple compliance tasks with steady attention. What are the most critical skills for this role? You translate security frameworks into clear, actionable tasks. You keep documentation, evidence, and audit trails crisp and organised. You work smoothly across teams, tracking risks and remediation with steady precision. Why should you be interested? Here’s what you will gain from this role: You hold certifications like ISO 27001 LA/LI or other recognised security/compliance creds. You’ve worked on audits, risk assessments, or ISMS maintenance in a hands-on capacity. You navigate security questionnaires and vendor assessments with confidence and clarity. What’s next for this role? If you thrive in this role, you can grow into an information security specialist or security analyst — a position where you take the wheel on deeper risk management, lead audits, shape security controls, and become a trusted voice in strengthening Kapture’s overall security posture. Does this sound like you? Click the Apply button to let us know!