Product Analyst

We're Hiring: Product Analyst (Networking & IT Ops Domain)

Location:

Experience:

Employment Type:

About the Role

Product Analyst

You’ll collaborate closely with product, engineering, QA, and customer success teams to ensure our products solve real-world problems for IT teams, while staying ahead of industry trends.

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Key Responsibilities

Product Research & Analysis

• Gather, analyze, and interpret data from product usage, support tickets, and customer feedback to identify trends, issues, and opportunities.
• Research market trends, competitors, and emerging technologies in

  networking

  and

  IT Ops

  domains.
• Translate findings into product recommendations, feature ideas, and business cases.

Requirements Gathering & Documentation

• Work with stakeholders to understand business needs and user requirements.
• Create detailed

  PRDs

  and user stories.
• Ensure requirements are technically feasible and align with the product vision.

Cross-functional Collaboration

• Partner with engineering to ensure smooth feature development and releases.
• Work with QA to define acceptance criteria and support testing efforts.
• Liaise with customer-facing teams to understand pain points and gather enhancement ideas.

Data-driven Decision Making

• Develop and maintain dashboards for KPIs related to product adoption, performance, and reliability.
• Perform root cause analysis for product-related incidents or performance bottlenecks.
• Use analytics to validate the impact of product changes.

What We’re Looking For

✔️ Bachelor’s degree in Computer Science, IT, or related field.

IT / SaaS / Networking

✔️ Strong skills in SQL, Excel, and PowerPoint.

✔️ Experience with Agile/Scrum methodology and tools like Jira, Confluence.

Bonus Points

➕ Solid understanding of TCP/IP, network monitoring tools, ITSM processes, and incident/problem/change management workflows.

➕ Knowledge of APIs, integrations, and automation tools.

➕ Familiarity with cloud infrastructure (AWS, Azure, GCP).

➕ Prior experience in a product company serving enterprise IT teams.

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AI tools/technologies

Solution Engineer

Why Join Us?

At our company, you’ll work on cutting-edge IT Ops products used by enterprises globally.

We offer a collaborative, innovation-driven work environment, competitive compensation and benefits, and learning & development support for certifications in product, networking, cloud, or AI domains.

Apply Now

Think you're the right fit? Apply now!

🔗 Learn more about us: www.motadata.com