Process Trainer

We are a Gurgaon Based leading Recruitment Partner for various reputed MNCs and Indian Corporates engaged in various Sectors on a PAN India basis for over a decade. Presently we are looking for the Spanish Translator for a very large BPO Client as per the below given details. Please apply in confidence.

About the Role

Essential duties and responsibilities include the following (other duties may be assigned):

Responsibilities

• Develop comprehensive course curriculum to nurture skill growth and knowledge enhancement
• Customize Training requirements for all employees in Banking Vertical as per the process requirement
• Able to conduct Pre-process & Process Specific Trainings
• Conduct timely assessment to evaluate Process Knowledge of all employees
• Monitor new hire performance during OJT phase for successful Process Certifications
• Provide Coaching & Feedback to enhance agent performance
• Report out Post Certification performance to measure training efficiency
• Conduct and report out PKT’s on a monthly basis
• Able to communicate with Onsite clients on a need basis for Training/clarification/new process transitions
• Knowledge of creating Process Maps for new Transitions process is an added advantage
• Willingness to work in round the clock shift and travel to different location as per business requirement
• Identify the training needs based upon new updates/system changes
• Schedule individual and team training on a need basis
• Evaluate strengths and weaknesses of the new hires to ensure right employees being aligned to the process
• Maintain Training Records
• Need to be well-informed of:
• Good exposure to: data collection, data reporting and data analysis (MIS)
• Banking & Financial Service which includes:
• Retail and Commercial Banking
• Asset & Wealth Management
• Investment Banking/ Capital Market
• Process improvement skill

Qualificlients

• Any graduate
• Minimum 12 months of experience in Training
• Minimum 12 months of exposure to MIS & US Banking

Required Skills

• Excellent communication and presentation skills
• Experience in team handling preferred
• Strong organizational and team management skills
• Excellent verbal and written communication skills
• Should be a quick learner and adapt to changes
• Ability to motivate and resolve team grievances

Preferred Skills

• Computer skills – Microsoft Office; Email Management; MS Visio
• Good exposure to: data collection, data reporting and data analysis (MIS)
• Need to be well-informed of Banking & Financial Service which includes:
• Retail & Commercial Banking
• Asset & Wealth Management
• Investment Banking/ Capital Market
• Process improvement skills
• Experience in developing training modules for US-based clients

Salary not a limiting factor for deserving candidates.