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Process Trainer

Process Trainer

0 years

|

0 Lacs

Mumbai Maharashtra India

Posted:6 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Designation- Process Trainer

Shifts- Rotational Shifts (including night shifts- 5 days working with 2 rotational week offs)

Immediate Joiner Preferred

Roles and Responsibilities

Design and deliver training programs for international voice process teams, focusing on soft skills, accent reduction, customer service, sales, and product knowledge.
Develop and maintain relationships with clients to understand their requirements and preferences for training delivery.
Collaborate with subject matter experts to create engaging and effective learning materials.
Monitor the effectiveness of trained employees through evaluation metrics such as quality scores, call audits, and feedback from customers.

For further information kindly connect with-

Simran Rana - 9137514621

or email CV on [HIDDEN TEXT]

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