Mumbai (Airoli) MNC hiring for International customer service) Voice and Chat . Job Role- Customer service (Voice/chat) Are you passionate about customer service? We’re looking for talented Customer Service Associates to join our dynamic team in Mumbai (Airoli) Location -Mumbai (work from office ) What we’re looking for: Freshers- With excellent English communication Experience – 12+ Months Experience in International Customer service (BPO) Communication – Excellent English communication Qualification -HSC & Above Freshers - 18k In hand+other allowance and incentive Salary – Up to 4.5 LPA ( In hand 32K+other allowance ) Notice- Immediate joiner Eligible candidates share CV or DM with subject " Customer service (Voice/chat) Mumbai " at bellow mail ID wasimplacement1512@gmail.com hashtag hashtag #BPOJob hashtag hashtag #BPOCustomerService hashtag hashtag #cce hashtag hashtag #customerService hashtag hashtag #concentrix #Wipro#techMahindra hashtag hashtag #Teleperformance hashtag hashtag #internationalBPO hashtag hashtag #Aviation hashtag hashtag #Airline hashtag hashtag #ticketing hashtag #wipro hashtag #sutherland Show more Show less
GROUP LEAD LOCATION: HYDERABAD (WFO) Position: B2 SHIFT – ROTATIONAL SHIFT QUALIFICATION: GRADUATE EXPERIENCE – MINIMUM 2 YEARS AS FLM (First Line Manager) OR TL (Team Lead) CTC: UPTO 10 LPA PRINCIPAL RESPONSIBILITIES >> Responsible for managing the performance for the team of Production Specialist >> Responsible for managing the performance for the team of Production Specialist >>Responsible for responding back to the client and internal stakeholders in an efficient and professional manner >>Handles and resolves customer complaints- identify and escalate priority issues >>Build a strong personal customer rapport and establish engagement to drive positive customer experience >> Ensures compliance with all company and departmental policies, procedures, and guidelines >>Drive performance for his team and ensure that all client matrices are met as per the SLA, Support service delivery teams in process stabilization >>Data Analysis - Analyzing data short term long term trends, report generation, graphical representation, business analytics report, management reports >>Work on employee financials (incentives, PBPP, QPLC etc.), stacks, Weekly, Monthly, Quarterly & Annual performance reports, PMS, and attrition >>Identify blockages and recommend improvement opportunities. Deliver sound, SMART recommendations in relation to continuous improvement; CRITICAL SKILLS REQUIRED >>At least 18 months of experience as FLM or TL >>Exposure to Geographical Information System (GIS) knowledge >>Should have at least 18 months of experience in Geographical Information System (GIS) domain >>Experience working in a QA as Service business unit in BPS >>Excellent Communication Skills (Verbal & Written) >>Strong interpersonal & influence management skills and decision making skills >>Ability to work & communicate with people across organizational units and locations. Strong Team building skills >>Strong analytical skills with an ability to solve a problem with a win-win negotiation approach >>Ability to lead people on large, multi-functional efforts. Motivating associates through effective management and constructive feedback >>Should have excellent knowledge of Customer Service, Taking Ownership, Service Recovery, Performance Management, Employee Coaching and Mentoring >>Ensure quality sampling targets (ISO) are met, systems and measures are robust. Collaborate with internal and external stakeholders to deliver to the business’ strategic plans in relation to quality improvement >>Act as the point person for escalations/queries around the remediation work Manage stakeholder expectations Eligible candidates share CV or DM with subject " Group Lead - GIS Mapping Hyderabad" at bellow mail ID wasimplacement1512@gmail.com hashtag #GISmaping hashtag #TeamLead hashtag #BPO hashtag #HyderabadJob hashtag #GroupLead hashtag #GIS Show more Show less
About the Role: We are seeking a dynamic and experienced GIS Sr Group Leader to lead the training function for our critical process. This role will be pivotal in ensuring our operations team possesses the necessary knowledge and skills to deliver high-quality insights and contribute to success. The GIS Sr Group Leader will be responsible for the end-to-end in operations management. Designation – GIS Sr Group Leader Education – Graduation Salary would be up to 15 LPA Shift – 24*7 rotational shift Candidate should be PMP / Six Sigma Lean Certification is preferred Minimum mandatory experience needed- · Total experience of 10+ years (120+ months) · Atleast 4+ years (48+ months) of experience in operations management Essential Hiring Skills: · Lead the program and team to meet the goals and objective · 2+ years of experience in a leadership role within the mapping domain · Focus on maximizing Customer Experience while optimizing costs · Contribute to the development of short and long term strategic business goals · Retaining talents and enhance employee satisfaction for the aligned business · Provide functional support and direction to the Managers and team leaders · Monitor the performance of the line Managers and coach them on regular basis · Assist with training and identify training needs within the group · Liaison with and review support functions · Proficient in conflict management Good to have Hiring Skills: · Strong customer service orientation · Exposure to Geographical Information System(GIS) knowledge · Should have atleast 18 months of experience in Geographical Information System(GIS) · domain · Management of daily activities of a team size of 250+ analysts · Monitor project progress, identify and mitigate risks, and adjust strategies as needed. · Google Ecosystem - Vendor set up awareness · Highly analytical and logical · Good skills in Computers especially MS Office\ Office 365 · Responsible for Process level compliance on various standards (BS 7799, COPC, etc) · and process improvement projects (Six Sigma, Lean) · Proficiency in Work-force management applications, Quality tools and technologies · Excellent knowledge of Service Delivery in a voice/semi voice process · Well versed with Microsoft applications, specially excel and power point · The job will require fairly high amount of work in shift environment as per requirement Responsibilities: · Lead the program and team to meet the goals and objective · 2+ years of experience in a leadership role within the mapping domain · Focus on maximizing Customer Experience while optimizing costs · Contribute to the development of short and long term strategic business goals · Retaining talents and enhance employee satisfaction for the aligned business · Provide functional support and direction to the Managers and team leaders · Monitor the performance of the line Managers and coach them on regular basis · Assist with training and identify training needs within the group · Liaison with and review support functions · Proficient in conflict management Interested Candidates can share their Resume at supriyakapani@globalitsolutions.net.in or can DM Show more Show less
Role Description This is a full-time on-site role for an AR AP Specialist in Logistics, located in Gurugram. The AR AP Specialist will be responsible for managing accounts receivable and accounts payable processes. Day-to-day tasks include invoicing, debt collection, maintaining financial records, analyzing financial data, and communicating with internal and external stakeholders to ensure timely payments and resolve any discrepancies. Skills Strong analytical skills Experience in finance and invoicing Effective communication skills Proficiency in debt collection Attention to detail and accuracy Ability to work independently and as part of a team Bachelor's degree in Finance, Accounting, Business, or a related field Responsibilities Manage direct communication with carriers for invoice retrieval, supporting documents collection, and invoice clarification Respond to SOA (Statement of Account) inquiries by researching invoice status and maintaining proactive follow-ups with carriers. Administer the spot quote management process including formatting validation, approval tracking, data archiving and carrier communication. Monitor and follow up on invoices submitted beyond 90 days; enforce company policy on late invoice rejection and engage carriers for explanation and remediation. Support any other documentation, reporting and data accuracy initiatives for external-facing freight audit operations. Interested Candidates can share their Resume at supriyakapani@globalitsolutions.net.in or can DM Show more Show less
Company Description We are hiring for the post of Quality Analyst for an Indian multinational technology company that provides IT services, consulting, and business process services. It is a leader in the Indian IT market and is one of the six leading Big Tech companies in India. Minimum of 3-4 years of Experienced Candidate is required. Role Description This is a full-time on-site role of Quality Analyst, located in Kolkata. The individual will be responsible for evaluatin Quality of work and Coach a team of 30 and oversight to maintain quality level and take remediate, to monitor random transactions/cases to improve quality, minimizing errors and track operative performance, team mentoring & coaching individual associates who may fall below desired performance and monitoring them to ensure quality targets are met (daily/weekly and monthly). Looking for Immediate Joiners Work from Office (Kolkata) Education: Graduate (Mandatory) Experience: Minimum 3-4 years in the BPO sector Shift : Rotational shift (should be flexible) Budget: Upto 5-7 LPA (Based on the interview) Responsibilities • Evaluate Quality of work and Coach a team of 30 and oversight to maintain quality level and take remediate • Monitor random transactions/cases to improve quality, minimizing errors and track operative performance • Team mentoring & coaching individual associates who may fall below desired performance • Monitoring and ensure to meet quality targets (daily/weekly and monthly) • Maintain a strong knowledge of products and services for customers that we are servicing • Continuously contribute towards process improvement • Report out Quality performance via the Quality reports and trackers (daily/weekly/monthly) • Coach and counsel agent wherever needed • Engages in Calibrations(internal & external) • Identify process pain points, run root cause analysis and recommend process improvement • Act as a SME if required (Floor support) • Should be able to create Smart Scripts (VBA, MY SQL, Macros) • Ability to investigate and take action on unresolved cases • Good Knowledge of Contact Center, Order Management, MDM and Contract management related processes Essential Hiring Skills: • Good communication skills –Grammar, Punctuation and Spellings (R, W, S) • Exceptional listening and analytical skills • Able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core • Actively participates in customer care centre operational improvements • Coordinates and facilitates call calibration sessions for contact centre staff Technical skills: • Familiarity of MS office tools, outlook, internet • Good knowledge of computer handling and applications Behavioural Skills: • Highly self-motivated to maintain high standards in both quantity and quality • High energy level and personal resilience • Integrity and desire to comply with all legal and moral standards • Service and quality oriented as well as customer focused Good to have Hiring Skills: Medical Devices BPO industry background Trainable Skills: Domain Centric expertise in Supply Chain domain Interested candidates can drop their resume at rima@globalitsolutions.net.in or dm Show more Show less
Company Description We are hiring for the post of BPO Trainer for an Indian multinational technology company that provides IT services, consulting, and business process services. It is a leader in the Indian IT market and is one of the six leading Big Tech companies in India. Minimum of 3-5 years of Experienced Candidate is required. Role Description This is a full-time on-site role for a BPO Trainer located in the Kolkata metropolitan area. The BPO Trainer will be responsible for conducting training sessions, developing training materials, evaluating training effectiveness, and providing feedback to employees. The role also involves coordinating with BPO managers to address training needs and enhance employee performance. Looking for Immediate Joiners Work from Office (Kolkata) Education: Graduate (Mandatory) Experience: Minimum 3-5 years in the BPO sector & min 1 year experience as a Trainer is a must Medical BPO experience will be an added advantage Shift : Rotational shift (should be flexible) Budget: Upto 7-9 LPA (Based on the interview) Essential Hiring Skills: • Excellent communication skills –Grammar, Punctuation and Spellings (R, W, S) • Experience in Order Management, Logistics, Contact center, MDM related process and delivering training to a team working in Medical environment • Ensures achievement of all system, team and individual Customer and standards • Manages Key performance indicators • Maintain complete knowledge of all service tasks and programs, as well as system and products • Responsible for administrative aspects including reporting • Superior communication (oral, written), presentation, and interpersonal skills • Demonstrated ability to develop and implement process enhancements and performance • Ability to plan, prioritize, organize and communicate with Delivery organization • Experienced in goal-setting (defining and prioritizing specific, driving objectives) Technical skills • Familiarity of MS office tools, outlook, internet • Good knowledge of computer handling and applications (E.g. Salesforce, Oracle R12, MDM, Service Now etc.) Behavioral Skills: • Highly self-motivated to deliver Training and maintain high standards in both quantity and quality • High energy level and personal resilience • Integrity and desire to comply with all legal and moral standards • Service and quality oriented as well as customer focused Responsibilities • Train agents on understand customer products, services and deliver training to the Agents • Drive Mock sessions/role play to enhance agent skills • Identify process pain points, run root cause analysis and recommend process improvement • Coach and counsel agent wherever needed • Document the training reports / trackers • Report of Quality performance and reports during Training to gauge agents knowledge base • Continuously contribute towards process improvement • Responsible for working with the team members on their performance improvement plan and ensure the improvement basis the agreed timelines Qualifications Training and Development skills Excellent communication and presentation skills Experience in BPO operations and processes Knowledge of instructional design principles Ability to assess training needs and develop appropriate training programs Strong leadership and mentoring abilities Bachelor's degree in Human Resources, Business Administration, or related field Certification in Training and Development is a plus Interested candidates can drop their resume at rima@globalitsolutions.net.in or dm
Company Description We are hiring for the post of BPO Trainer for an Indian multinational technology company that provides IT services, consulting, and business process services. It is a leader in the Indian IT market and is one of the six leading Big Tech companies in India. Minimum of 3-5 years of Experienced Candidate is required. Role Description This is a full-time on-site role for a BPO Trainer located in the Kolkata metropolitan area. The BPO Trainer will be responsible for conducting training sessions, developing training materials, evaluating training effectiveness, and providing feedback to employees. The role also involves coordinating with BPO managers to address training needs and enhance employee performance. Looking for Immediate Joiners Work from Office (Kolkata) Education: Graduate (Mandatory) Experience: Minimum 3-5 years in the BPO sector & min 1 year experience as a Trainer is a must Medical BPO experience will be an added advantage Shift : Rotational shift (should be flexible) Budget: Upto 7-9 LPA (Based on the interview) Essential Hiring Skills: • Excellent communication skills –Grammar, Punctuation and Spellings (R, W, S) • Experience in Order Management, Logistics, Contact center, MDM related process and delivering training to a team working in Medical environment • Ensures achievement of all system, team and individual Customer and standards • Manages Key performance indicators • Maintain complete knowledge of all service tasks and programs, as well as system and products • Responsible for administrative aspects including reporting • Superior communication (oral, written), presentation, and interpersonal skills • Demonstrated ability to develop and implement process enhancements and performance • Ability to plan, prioritize, organize and communicate with Delivery organization • Experienced in goal-setting (defining and prioritizing specific, driving objectives) Technical skills • Familiarity of MS office tools, outlook, internet • Good knowledge of computer handling and applications (E.g. Salesforce, Oracle R12, MDM, Service Now etc.) Behavioral Skills: • Highly self-motivated to deliver Training and maintain high standards in both quantity and quality • High energy level and personal resilience • Integrity and desire to comply with all legal and moral standards • Service and quality oriented as well as customer focused Responsibilities • Train agents on understand customer products, services and deliver training to the Agents • Drive Mock sessions/role play to enhance agent skills • Identify process pain points, run root cause analysis and recommend process improvement • Coach and counsel agent wherever needed • Document the training reports / trackers • Report of Quality performance and reports during Training to gauge agents knowledge base • Continuously contribute towards process improvement • Responsible for working with the team members on their performance improvement plan and ensure the improvement basis the agreed timelines Qualifications Training and Development skills Excellent communication and presentation skills Experience in BPO operations and processes Knowledge of instructional design principles Ability to assess training needs and develop appropriate training programs Strong leadership and mentoring abilities Bachelor's degree in Human Resources, Business Administration, or related field Certification in Training and Development is a plus Interested candidates can drop their resume at supriyakapani@globalitsolutions.net.in or dm
Company Description We are hiring for the post of Trainer- Customer Service for an Indian multinational technology company that provides IT services, consulting, and business process services. It is a leader in the Indian IT market and is one of the six leading Big Tech companies in India. Minimum of 1 year of relevant experience as Trainer is required and minimum 3 years in BPO sector. Role Description This is a full-time on-site role for a Customer Service Trainer located in Hyderabad. The Customer Service Trainer will be responsible for developing and delivering training programs for customer service staff, enhancing their skills to ensure customer satisfaction. Daily tasks include preparing training materials, conducting training sessions, evaluating trainees' performance, and continuously refining training programs to align with customer service standards. Position : Process Trainer ( B1) Qualification : Graduate - Any Discipline Overall Experience : 3-5 years Location: Kolkata Salary: 7to 9 LPA Relevant Experience Breakup in terms of : • 3-5 Years • Min 1 year experience as a Trainer is a must • Medical BPO experience will be an added advantage Essential Hiring Skills : • Excellent communication skills –Grammar, Punctuation and Spellings (R, W, S) • Experience in Order Management, Logistics, Contact center, MDM related process and delivering training to a team working in Medical environment • Ensures achievement of all system, team and individual Customer and standards • Manages Key performance indicators • Maintain complete knowledge of all service tasks and programs, as well as system and products • Responsible for administrative aspects including reporting • Superior communication (oral, written), presentation, and interpersonal skills • Demonstrated ability to develop and implement process enhancements and performance • Ability to plan, prioritize, organize and communicate with Delivery organization • Experienced in goal-setting (defining and prioritizing specific, driving objectives) Technical skills • Familiarity of MS office tools, outlook, internet • Good knowledge of computer handling and applications (E.g. Salesforce, Oracle R12, MDM, Service Now etc.) Behavioral Skills : • Highly self-motivated to deliver Training and maintain high standards in both quantity and quality • High energy level and personal resilience • Integrity and desire to comply with all legal and moral standards • Service and quality oriented as well as customer focused Responsibilities: Train agents on understand customer products, services and deliver training to the Agents • Drive Mock sessions/role play to enhance agent skills • Identify process pain points, run root cause analysis and recommend process improvement • Coach and counsel agent wherever needed • Document the training reports / trackers • Report of Quality performance and reports during Training to gauge agents knowledge base • Continuously contribute towards process improvement • Responsible for working with the team members on their performance improvement plan and ensure the improvement basis the agreed timelines Qualifications Strong Customer Service Training skills Excellent Interpersonal Skills and Communication abilities Ability to enhance Customer Satisfaction and successfully handle Customer Service interactions Outstanding written and verbal communication skills Experience in developing and implementing training programs Bachelor's degree in Business, Communications, or related field Proven ability to work independently and as part of a team Interested candidates DM me or drop me resume at - firdousnahid796@gmail.com or drop resume at 9147769535
Company Description We are hiring for the post of BPO Trainer for an Indian multinational technology company that provides IT services, consulting, and business process services. It is a leader in the Indian IT market and is one of the six leading Big Tech companies in India. Minimum of 3-5 years of Experienced Candidate is required. Role Description This is a full-time on-site role for a BPO Trainer located in the Kolkata metropolitan area. The BPO Trainer will be responsible for conducting training sessions, developing training materials, evaluating training effectiveness, and providing feedback to employees. The role also involves coordinating with BPO managers to address training needs and enhance employee performance. Looking for Immediate Joiners Work from Office (Kolkata) Education: Graduate (Mandatory) Experience: Minimum 3-5 years in the BPO sector & min 1 year experience as a Trainer is a must Medical BPO experience will be an added advantage Shift : Rotational shift (should be flexible) Budget: Upto 7-9 LPA (Based on the interview) Essential Hiring Skills: • Excellent communication skills –Grammar, Punctuation and Spellings (R, W, S) • Experience in Order Management, Logistics, Contact center, MDM related process and delivering training to a team working in Medical environment • Ensures achievement of all system, team and individual Customer and standards • Manages Key performance indicators • Maintain complete knowledge of all service tasks and programs, as well as system and products • Responsible for administrative aspects including reporting • Superior communication (oral, written), presentation, and interpersonal skills • Demonstrated ability to develop and implement process enhancements and performance • Ability to plan, prioritize, organize and communicate with Delivery organization • Experienced in goal-setting (defining and prioritizing specific, driving objectives) Technical skills • Familiarity of MS office tools, outlook, internet • Good knowledge of computer handling and applications (E.g. Salesforce, Oracle R12, MDM, Service Now etc.) Behavioral Skills: • Highly self-motivated to deliver Training and maintain high standards in both quantity and quality • High energy level and personal resilience • Integrity and desire to comply with all legal and moral standards • Service and quality oriented as well as customer focused Responsibilities • Train agents on understand customer products, services and deliver training to the Agents • Drive Mock sessions/role play to enhance agent skills • Identify process pain points, run root cause analysis and recommend process improvement • Coach and counsel agent wherever needed • Document the training reports / trackers • Report of Quality performance and reports during Training to gauge agents knowledge base • Continuously contribute towards process improvement • Responsible for working with the team members on their performance improvement plan and ensure the improvement basis the agreed timelines Qualifications Training and Development skills Excellent communication and presentation skills Experience in BPO operations and processes Knowledge of instructional design principles Ability to assess training needs and develop appropriate training programs Strong leadership and mentoring abilities Bachelor's degree in Human Resources, Business Administration, or related field Certification in Training and Development is a plus Interested candidates can drop their resume at supriyakapani@globalitsolutions.net.in or dm
Company Description We are hiring for the post of Accounts Receivable for an Indian multinational technology company that provides IT services, consulting, and business process services. It is a leader in the Indian IT market and is one of the six leading Big Tech companies in India. Minimum 6 months experience required as an Accounts Receivable. Role Description This is a full-time on-site role for an Accounts Receivable Specialist located in Chennai. The Accounts Receivable Specialist will be responsible for managing and collecting outstanding account balances, invoicing clients, and maintaining detailed records of transactions. The day-to-day tasks include analyzing financial data, communicating with clients regarding invoices and payments, and ensuring timely collection of debts. Qualifications Analytical Skills and Finance knowledge Effective Communication skills for client interactions Experience in Debt Collection and Invoicing Excellent organizational and time-management skills Proficiency in accounting software and MS Office Ability to work independently and collaboratively Bachelor's degree in Finance, Accounting, Business, or related field Process: Accounts Receivable. Skills: AR, MS Excel. Shift: UK shift (2:00 PM – 11:30 PM) CTC: Up to 4 LPA Band: AA Exp: 06 months to 1 yr (relevant) Mode: WFO/5 days (rotational) Job Location: Chennai (Sholinganallur) Requirements Immediate Joiners Excellent Communication Interested candidates can share me resume at firdousnahid796@gmail.com or DM and share Resume at Whatsapp 9147769535
URGENT REQUIREMENT FOR INTERNATIONAL INBOUND VOICE PROCESS IN KOLKATA . NO SALES NO TARGET. Please go through the JD carefully: *Experience : Fresher / Experience * EXCELLENT SPOKEN ENGLISH IS REQUIRED( MANDATORY) *EDUCATION CRITERIA- undergraduate/Graduates (Non Technical) * B.SC , B.A, B.COM , M.A, BBA, BHM,HOTEL MANAGEMENT,TRAVEL & TOURISM etc. are eligible. * Knowledge of basic computer- MS-Office( MS-Word, Excel, PowerPoint) preferred. * B.E, B.Tech ,CA, CS, M.Tech , BCA, MCA, MECHANICAL,CIVIL, IT, B-Pharma, M-Pharma, B-Ed, LLB, Architecture etc. (or equivalent) are NOT eligible. * CANDIDATES SHOULD HAVE ORIGINAL MARK SHEETS & CERTIFICATES. * Should have a Pan card & Aadhar card. * Should vaccinated with the Double Dose. *Job Profile- Process Associates. * Salary- CTC 2.90 LPA + Night Shift allowance + Incentives. (For both fresher and experienced) * Shift Timing - Night shift. * Pick-up Or drop will be provided. * Immediate joining. Please forward this mail to your friends/someone you know is interested. NOTE- NO REGISTRATION FEE, NO HIDDEN CHARGES. Eligible candidates share CV or DM with subject " Customer service executive" at bellow mail ID wasimplacement1512@gmail.com hashtag hashtag #BPOJob hashtag hashtag #CustomerService hashtag hashtag #CCE hashtag hashtag #NightShift hashtag hashtag #BPO hashtag hashtag #WIPRO hashtag hashtag #Concentrix hashtag hashtag #Teleperformance hashtag hashtag #TP hashtag hashtag #Globiva hashtag hashtag #TechMahindra
Company Description We are hiring for the post of Data Cleansing Admin for an Indian multinational technology company that provides IT services, consulting, and business process services. It is a leader in the Indian IT market and is one of the six leading Big Tech companies in India. Minimum of 6 months to 1 year of Experience Candidates are required. Notice Period Immediate to 15 Days Shift Timing Rotational Shift Education Qualification - Minimum Graduation (Any Specialization) Job Location Pune Experience Minimum 6 months to 1 year relevant experience Work Type Work from Office Salary: 5 LPA - 6 LPA (Depends on the Interview) Role Description This is a full-time on-site role located in Pune for a Data Cleansing Admin. The Data Cleansing Admin will be responsible for day-to-day tasks related to data analytics, analytical skills, data management, data analysis, and data modeling. Skills Experience in Vendor master data cleansing projects , Understand the data controls and qualities in data control and management, Data Analytics and Data Analysis skills Analytical Skills and Data Management skills Data Modeling expertise Experience with data cleansing processes Strong attention to detail and problem-solving abilities Excellent communication and teamwork skills Tools Knowledge SAP ECC (Mandatory) Master Data Management / MDM (Mandatory) Interested candidates can share their Resume at supriyakapani@globalitsolutions.net.in or can DM on 9830808855,
Key Responsibilities of an Airline Ticketing Agent: (Need experience candidates in same profile ) Booking and Reservations: Assisting customers with finding flights, making reservations, and managing bookings. Ticketing: Issuing flight tickets (both electronic and paper) and handling ticket modifications, cancellations, and rebookings. Customer Service: Providing information on flight schedules, fares, routes, and travel policies. Addressing customer inquiries, resolving issues, and handling complaints. Payment Processing: Managing payment transactions and ensuring accurate documentation. Compliance: Ensuring all ticketing operations comply with airline policies and regulations. Documentation: Checking travel documents like passports and visas. Coordination: Collaborating with airlines and other travel partners to resolve issues and ensure smooth travel. Stay Updated: Keeping up-to-date with airline policies, fares, and industry news. Essential Skills and Qualifications: Customer Service Skills: Excellent communication, interpersonal, and problem-solving skills. Attention to Detail: Accuracy in handling reservations, payments, and documentation. Knowledge of Airline Systems: Familiarity with reservation systems (GDS like Amadeus, Sabre, or Galileo) and ticketing platforms. Knowledge of Airline Policies: Understanding of airline rules, regulations, and fare structures. Problem-Solving: Ability to handle customer complaints and resolve issues effectively. Stress Management: Ability to work under pressure and manage stressful situations. Teamwork: Ability to collaborate with colleagues and other departments. Salary - Up to 5.5 LPA + other benefits Eligible candidates share CV or DM with subject " Customer service (Voice) Mumbai " at bellow mail ID wasimplacement1512@gmail.com hashtag hashtag #BPOJob hashtag hashtag #BPOCustomerService hashtag hashtag #cce hashtag hashtag #customerService hashtag hashtag #concentrix #Wipro#techMahindra hashtag hashtag #Teleperformance hashtag hashtag #internationalBPO hashtag hashtag #Aviation hashtag hashtag #Airline hashtag hashtag #ticketing hashtag #wipro hashtag #sutherland
Company Description We are hiring for the post of GIS Mapping - Trainer for an Indian multinational technology company that provides IT services, consulting, and business process services. It is a leader in the Indian IT market and is one of the six leading Big Tech companies in India. Minimum of 2 year of relevant experience as GIS Trainer is required. Role Description This is a full-time on-site role located in Hyderabad for a GIS Mapping - Trainer. The GIS Mapping - Trainer will be responsible for conducting training sessions, developing training materials, and providing support to trainees. Daily tasks include designing and delivering GIS training programs, evaluating training effectiveness, and collaborating with other trainers and stakeholders to ensure the highest level of training quality. GIS PROCESS TRAINER LOCATION : HYDERABAD (WFO) POSITION : B1 SHIFT – ROTATIONAL SHIFT QUALIFICATION : GRADUATE EXPERIENCE – MINIMUM 2-3 YEARS AS TRAINER (Experience in GIS Mapping is a must) CTC : UPTO 7 LPA PRINCIPAL RESPONSIBLITIES: >>Must have good experience in MS-Word, Excel and Presentations or similar tools >>Proficient with MS-Office (Word, Excel, power point) >>Should be acquainted with the communication nuances of the local audience – possible kinds of errors that one would expect in the location >>Excellent spoken and written Communication Skills. Has to have a good understanding of functional Grammar and MTI >>Needs to have strong training ability >>Good rapport building skills, extremely methodical and organized >>Feedback and Coaching skills >>Good analytical ability >>Good reading / learning, researching – Skills >>Demonstrated Customer Service Skills CRITICAL SKILLS REQUIRED: >> Structure on-boarding training requirements, Pre Process, Process, customer Visits etc >>Ensure all new employees go through the defined new hire learning path for their respective roles in the account >>Participate & Lead the KA and KT activities for the transition account and work with the client and stakeholders to Ensure that processes knowledge is documented and transferred to the operations team >>Support new hires during OJT and go-live >>Manage/provide refresher and remedial training for existing employees >>Maintain trainee data and information in the central repository to Ensure audit readiness >>Generate training reports from time to time >>provide feedback and coaching to analysts on the floor >>Analyze training need for employees, single point of contact for the account for any training requirements >>responsible for adhering to training guidelines defined by the BU training Function >>responsible to work with operations to bridge gaps during training >>provide pro-active training intervention / guidance to leadership targeting metric / business impact QUALIFICATION: Strong Analytical Skills Excellent Communication skills Experience in Training and Training & Development Experience in the Military is a plus Bachelor's degree in Geography, GIS, or a related field is preferred Ability to work effectively both independently and within a team Interested candidates DM or drop down your CV at - firdousnahid796@gmail.com or share updated CV at Business whatsapp - 9147769535
GIS PROCESS TRAINER LOCATION: HYDERABAD Position : B1 SHIFT - ROTATIONAL SHIFT QUALIFICATION: GRADUATE EXPERIENCE – MINIMUM 2-3 YEARS AS Trainer (Experience in GIS Mapping is a must) CTC : UPTO 7 LPA PRINCIPAL RESPONSIBLITIES >>Must have good experience in MS-Word, Excel and Presentations or similar tools >>Proficient with MS-Office (Word, Excel, power point) >>Should be acquainted with the communication nuances of the local audience – possible kinds of errors that one would expect in the location >>Excellent spoken and written Communication Skills. Has to have a good understanding of functional Grammar and MTI >>Needs to have strong training ability >>Good rapport building skills, extremely methodical and organized >>Feedback and Coaching skills >>Good analytical ability >>Good reading / learning, researching – Skills >>Demonstrated Customer Service Skills CRITICAL SKILLS REQUIRED >> Structure on-boarding training requirements, Pre Process, Process, customer Visits etc >>Ensure all new employees go through the defined new hire learning path for their respective roles in the account >>Participate & Lead the KA and KT activities for the transition account and work with the client and stakeholders to Ensure that processes knowledge is documented and transferred to the operations team >>Support new hires during OJT and go-live >>Manage/provide refresher and remedial training for existing employees >>Maintain trainee data and information in the central repository to Ensure audit readiness >>Generate training reports from time to time >>provide feedback and coaching to analysts on the floor >>Analyze training need for employees, single point of contact for the account for any training requirements >>responsible for adhering to training guidelines defined by the BU training Function >>responsible to work with operations to bridge gaps during training >>provide pro-active training intervention / guidance to leadership targeting metric / business impact Interested candidates can drop their resume at supriyakapani@globalitsolutions.net.in or Whatsapp at 9830808855
Role Description This is a full-time on-site role located in Hyderabad for a GIS Mapping - Trainer. The GIS Mapping - Trainer will be responsible for conducting training sessions, developing training materials, and providing support to trainees. Daily tasks include designing and delivering GIS training programs, evaluating training effectiveness, and collaborating with other trainers and stakeholders to ensure the highest level of training quality. GIS PROCESS TRAINER LOCATION: HYDERABAD (WFO) POSITION: B1 SHIFT – ROTATIONAL SHIFT QUALIFICATION: GRADUATE EXPERIENCE – MINIMUM 2-3 YEARS AS TRAINER (Experience in GIS Mapping is a must) CTC: UPTO 7 LPA PRINCIPAL RESPONSIBLITIES: >>Must have good experience in MS-Word, Excel and Presentations or similar tools >>Proficient with MS-Office (Word, Excel, power point) >>Should be acquainted with the communication nuances of the local audience – possible kinds of errors that one would expect in the location >>Excellent spoken and written Communication Skills. Has to have a good understanding of functional Grammar and MTI >>Needs to have strong training ability >>Good rapport building skills, extremely methodical and organized >>Feedback and Coaching skills >>Good analytical ability >>Good reading / learning, researching – Skills >>Demonstrated Customer Service Skills CRITICAL SKILLS REQUIRED: >> Structure on-boarding training requirements, Pre Process, Process, customer Visits etc >>Ensure all new employees go through the defined new hire learning path for their respective roles in the account >>Participate & Lead the KA and KT activities for the transition account and work with the client and stakeholders to Ensure that processes knowledge is documented and transferred to the operations team >>Support new hires during OJT and go-live >>Manage/provide refresher and remedial training for existing employees >>Maintain trainee data and information in the central repository to Ensure audit readiness >>Generate training reports from time to time >>provide feedback and coaching to analysts on the floor >>Analyze training need for employees, single point of contact for the account for any training requirements >>responsible for adhering to training guidelines defined by the BU training Function >>responsible to work with operations to bridge gaps during training >>provide pro-active training intervention / guidance to leadership targeting metric / business impact QUALIFICATION: Strong Analytical Skills Excellent Communication skills Experience in Training and Training & Development Experience in the Military is a plus Bachelor's degree in Geography, GIS, or a related field is preferred Ability to work effectively both independently and within a team Eligible candidates share CV or DM with subject " GIS Trainer" at bellow mail ID wasimplacement1512@gmail.com #GIS #Trainer #BPOTrainer #WIPRO #Hyderabad #BPO #GISmapping #Mapping #Cogent
URGENT REQUIREMENT FOR INTERNATIONAL INBOUND VOICE PROCESS IN Mumbai (Airoli) . NO SALES NO TARGET. Please go through the JD carefully: *Experience : Fresher / Experience * EXCELLENT SPOKEN ENGLISH IS REQUIRED( MANDATORY) *EDUCATION CRITERIA- undergraduate/Graduates (Non Technical) * B.SC , B.A, B.COM , M.A, BBA,TRAVEL & TOURISM etc. are eligible. * Knowledge of basic computer- MS-Office( MS-Word, Excel, PowerPoint) preferred. * B.E, B.Tech ,CA, CS, M.Tech , BCA,BHM, MCA, MECHANICAL,CIVIL, IT, B-Pharma, M-Pharma, B-Ed, LLB, Architecture etc. (or equivalent) are NOT eligible. * CANDIDATES SHOULD HAVE ORIGINAL MARK SHEETS & CERTIFICATES. * Should have a Pan card & Aadhar card. * Should vaccinated with the Double Dose. *Job Profile- Process Associates. * Salary- CTC 3.3 LPA (27500 per month )+ Night Shift allowance + Incentives. (For both fresher and experienced) * Shift Timing - Night shift. * Pick-up Or drop will be provided. * Immediate joining. Please forward this mail to your friends/someone you know is interested. NOTE- NO REGISTRATION FEE, NO HIDDEN CHARGES. Eligible candidates share CV or DM with subject " Customer service executive for Mumbai" at bellow mail ID wasimplacement1512@gmail.com hashtag hashtag hashtag #BPOJob hashtag hashtag hashtag #CustomerService hashtag hashtag hashtag #CCE hashtag hashtag hashtag #NightShift hashtag hashtag hashtag #BPO hashtag hashtag hashtag #WIPRO hashtag hashtag hashtag #Concentrix hashtag hashtag hashtag #Teleperformance hashtag hashtag hashtag #TP hashtag hashtag hashtag #Globiva hashtag hashtag hashtag #TechMahindra
Company Description We are hiring for the post of Process Trainer for an Indian multinational technology company that provides IT services, consulting, and business process services. It is a leader in the Indian IT market and is one of the six leading Big Tech companies in India. Minimum of 2 year of relevant experience as Process Trainer is required. Role Description This full-time on-site role is located in Hyderabad . The Process Trainer will be responsible for conducting training needs analysis, delivering new hire training, and providing ongoing training sessions. The role involves creating and delivering presentations, analyzing training effectiveness, and ensuring all trainees acquire the necessary skills and knowledge. Strong communication and presentation skills are crucial for success in this position. Position : Process Trainer Location: Hyderabad Qualification: Graduate Experience: 2-3 years Salary: 7 LPA • A Trainer is responsible for New Hire communication training (Classroom Training) • They also provide feedback & Coaching to agents on Communication and spoken English • Deliverables further includes conducting audit transactions for agents on the floor on a prescribed sheet defined by the client or TT Experience Breakup: Looking for experience into GIS Mapping Essential Hiring Skills: • Structure on-boarding training requirements, Pre Process, Process, customer Visits etc • Ensure all new employees go through the defined new hire learning path for their respective roles in the account • Participate & Lead the KA and KT activities for the transition account and work with the client and stakeholders to Ensure that processes knowledge is documented and transferred to the operations team • Support new hires during OJT and go-live • Manage/provide refresher and remedial training for existing employees • Maintain trainee data and information in the central repository to Ensure audit readiness • Generate training reports from time to time • Provide feedback and coaching to analysts on the floor • Analyse training need for employees, single point of contact for the account for any training requirements • Responsible for adhering to training guidelines defined by the BU training Function • Responsible to work with operations to bridge gaps during training • Provide pro-active training intervention / guidance to leadership targeting metric / business impact Good to have Hiring Skills: Exposure to Geographical Information System(GIS) knowledge Responsibilities: • Must have good experience in MS-Word, Excel and Presentations or similar tools • Proficient with MS-Office (Word, Excel, power point) • Should be acquainted with the communication nuances of the local audience – possible kinds of errors that one would expect in the location • Excellent spoken and written Communication Skills. Has to have a good understanding of functional Grammar and MTI • Needs to have strong training ability • Good rapport building skills, extremely methodical and organized • Feedback and Coaching skills • Good analytical ability • Good reading / learning, researching – Skills • Demonstrated Customer Service Skills Qualifications Expertise in Training Needs Analysis and New Hire Training Proficient in Presentation and Communication Skills Strong Analytical Skills Ability to create and deliver engaging training content Experience in IT or ITES industry is a plus Bachelor's degree in Education, Human Resources, Business, or related field Interested candidates can drop resume at firdousnahid796@gmail.com
Company Description We are hiring for the post of BPO Trainer for an Indian multinational technology company that provides IT services, consulting, and business process services. It is a leader in the Indian IT market and is one of the six leading Big Tech companies in India. Minimum of 2-3 years of Experienced Candidate is required. Role Description This is a full-time on-site role for a BPO Trainer located in Hyderabad. The BPO Trainer will be responsible for conducting training sessions, developing training materials, evaluating training effectiveness, and providing feedback to employees. The role also involves coordinating with BPO managers to address training needs and enhance employee performance. Looking for Immediate Joiners Work from Office (Hyderabad) Education: Graduate (Mandatory) Experience: Minimum 2-3 years in the BPO sector & min 1 year experience as a Trainer is a must Shift : Rotational shift (should be flexible) Budget: Upto 7 LPA (Based on the interview) Skills Required: Structure on-boarding training requirements, Pre Process, Process, customer Visits etc Ensure all new employees go through the defined new hire learning path for their respective roles in the account Participate & Lead the KA and KT activities for the transition account and work with the client and stakeholders to Ensure that processes knowledge is documented and transferred to the operations team Support new hires during OJT and go-live Manage/provide refresher and remedial training for existing employees Maintain trainee data and information in the central repository to Ensure audit readiness Generate training reports from time to time Provide feedback and coaching to analysts on the floor Analyse training need for employees, single point of contact for the account for any training requirements Responsible for adhering to training guidelines defined by the BU training Function Responsible to work with operations to bridge gaps during training Provide pro-active training intervention / guidance to leadership targeting metric / business impact Behavioral Skills: • Highly self-motivated to deliver Training and maintain high standards in both quantity and quality • High energy level and personal resilience • Integrity and desire to comply with all legal and moral standards • Service and quality oriented as well as customer focused Roles & Responsibilities: Proficient with MS-Office (Word, Excel, power point) Should be acquainted with the communication nuances of the local audience – possible kinds of errors that one would expect in the location Excellent spoken and written Communication Skills. Has to have a good understanding of functional Grammar and MTI Needs to have strong training ability Good rapport building skills, extremely methodical and organized Feedback and Coaching skills Good analytical ability Good reading / learning, researching – Skills Demonstrated Customer Service Skills Train agents on understand customer products, services and deliver training to the Agents Drive Mock sessions/role play to enhance agent skills Identify process pain points, run root cause analysis and recommend process improvement Coach and counsel agent wherever needed Document the training reports / trackers Report of Quality performance and reports during Training to gauge agents knowledge base Continuously contribute towards process improvement Responsible for working with the team members on their performance improvement plan and ensure the improvement basis the agreed timelines Qualifications Training and Development skills Excellent communication and presentation skills Experience in BPO operations and processes Knowledge of instructional design principles Ability to assess training needs and develop appropriate training programs Strong leadership and mentoring abilities Certification in Training and Development is a plus Interested candidates can drop their resume at rima@globalitsolutions.net.in or dm
Position: Process Trainer Location: Hyderabad Qualification: Graduate Experience: • A Trainer is responsible for New Hire communication training (Classroom Training) • They also provide feedback & Coaching to agents on Communication and spoken English • Deliverables further includes conducting audit transactions for agents on the floor on a prescribed sheet defined by the client or TT Experience Breakup: Looking for experience into GIS Mapping Essential Hiring Skills: • Structure on-boarding training requirements, Pre Process, Process, customer Visits etc • Ensure all new employees go through the defined new hire learning path for their respective roles in the account • Participate & Lead the KA and KT activities for the transition account and work with the client and stakeholders to Ensure that processes knowledge is documented and transferred to the operations team • Support new hires during OJT and go-live • Manage/provide refresher and remedial training for existing employees • Maintain trainee data and information in the central repository to Ensure audit readiness • Generate training reports from time to time • Provide feedback and coaching to analysts on the floor • Analyse training need for employees, single point of contact for the account for any training requirements • Responsible for adhering to training guidelines defined by the BU training Function • Responsible to work with operations to bridge gaps during training • Provide pro-active training intervention / guidance to leadership targeting metric / business impact Good to have Hiring Skills: Exposure to Geographical Information System(GIS) knowledge Responsibilities: • Must have good experience in MS-Word, Excel and Presentations or similar tools • Proficient with MS-Office (Word, Excel, power point) • Should be acquainted with the communication nuances of the local audience – possible kinds of errors that one would expect in the location • Excellent spoken and written Communication Skills. Has to have a good understanding of functional Grammar and MTI • Needs to have strong training ability • Good rapport building skills, extremely methodical and organized • Feedback and Coaching skills • Good analytical ability • Good reading / learning, researching – Skills • Demonstrated Customer Service Skills Interested Candidates can share their Resume at supriyakapani@globalitsolutions.net.in or can DM