Posted:3 weeks ago|
Platform:
On-site
Full Time
>>Must have good experience in MS-Word, Excel and Presentations or similar tools
>>Proficient with MS-Office (Word, Excel, power point)
>>Should be acquainted with the communication nuances of the local audience – possible kinds of errors that one would expect in the location
>>Excellent spoken and written Communication Skills. Has to have a good understanding of functional Grammar and MTI
>>Needs to have strong training ability
>>Good rapport building skills, extremely methodical and organized
>>Feedback and Coaching skills
>>Good analytical ability
>>Good reading / learning, researching – Skills
>>Demonstrated Customer Service Skills
>> Structure on-boarding training requirements, Pre Process, Process, customer Visits etc
>>Ensure all new employees go through the defined new hire learning path for their respective roles in the account
>>Participate & Lead the KA and KT activities for the transition account and work with the client and stakeholders to Ensure that processes knowledge is documented and transferred to the operations team
>>Support new hires during OJT and go-live
>>Manage/provide refresher and remedial training for existing employees
>>Maintain trainee data and information in the central repository to Ensure audit readiness
>>Generate training reports from time to time
>>provide feedback and coaching to analysts on the floor
>>Analyze training need for employees, single point of contact for the account for any training requirements
>>responsible for adhering to training guidelines defined by the BU training Function
>>responsible to work with operations to bridge gaps during training
>>provide pro-active training intervention / guidance to leadership targeting metric / business impact
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Hyderabad, Telangana, India
Salary: Not disclosed
Hyderabad, Telangana, India
Salary: Not disclosed
