GIS Sr Group Leader

Job Description

About the Role: We are seeking a dynamic and experienced GIS Sr Group Leader to lead the training function for our critical process. This role will be pivotal in ensuring our operations team possesses the necessary knowledge and skills to deliver high-quality insights and contribute to success. The GIS Sr Group Leader will be responsible for the end-to-end in operations management. Designation – GIS Sr Group Leader Education – Graduation Salary would be up to 15 LPA Shift – 24*7 rotational shift Candidate should be PMP / Six Sigma Lean Certification is preferred Minimum mandatory experience needed- · Total experience of 10+ years (120+ months) · Atleast 4+ years (48+ months) of experience in operations management Essential Hiring Skills: · Lead the program and team to meet the goals and objective · 2+ years of experience in a leadership role within the mapping domain · Focus on maximizing Customer Experience while optimizing costs · Contribute to the development of short and long term strategic business goals · Retaining talents and enhance employee satisfaction for the aligned business · Provide functional support and direction to the Managers and team leaders · Monitor the performance of the line Managers and coach them on regular basis · Assist with training and identify training needs within the group · Liaison with and review support functions · Proficient in conflict management Good to have Hiring Skills: · Strong customer service orientation · Exposure to Geographical Information System(GIS) knowledge · Should have atleast 18 months of experience in Geographical Information System(GIS) · domain · Management of daily activities of a team size of 250+ analysts · Monitor project progress, identify and mitigate risks, and adjust strategies as needed. · Google Ecosystem - Vendor set up awareness · Highly analytical and logical · Good skills in Computers especially MS Office\ Office 365 · Responsible for Process level compliance on various standards (BS 7799, COPC, etc) · and process improvement projects (Six Sigma, Lean) · Proficiency in Work-force management applications, Quality tools and technologies · Excellent knowledge of Service Delivery in a voice/semi voice process · Well versed with Microsoft applications, specially excel and power point · The job will require fairly high amount of work in shift environment as per requirement Responsibilities: · Lead the program and team to meet the goals and objective · 2+ years of experience in a leadership role within the mapping domain · Focus on maximizing Customer Experience while optimizing costs · Contribute to the development of short and long term strategic business goals · Retaining talents and enhance employee satisfaction for the aligned business · Provide functional support and direction to the Managers and team leaders · Monitor the performance of the line Managers and coach them on regular basis · Assist with training and identify training needs within the group · Liaison with and review support functions · Proficient in conflict management Interested Candidates can share their Resume at supriyakapani@globalitsolutions.net.in or can DM Show more Show less