Group Lead- GIS Mapping opportunities in Hyderabad

GROUP LEAD LOCATION: HYDERABAD (WFO) Position: B2 SHIFT – ROTATIONAL SHIFT QUALIFICATION: GRADUATE EXPERIENCE – MINIMUM 2 YEARS AS FLM (First Line Manager) OR TL (Team Lead) CTC: UPTO 10 LPA PRINCIPAL RESPONSIBILITIES >> Responsible for managing the performance for the team of Production Specialist >> Responsible for managing the performance for the team of Production Specialist >>Responsible for responding back to the client and internal stakeholders in an efficient and professional manner >>Handles and resolves customer complaints- identify and escalate priority issues >>Build a strong personal customer rapport and establish engagement to drive positive customer experience >> Ensures compliance with all company and departmental policies, procedures, and guidelines >>Drive performance for his team and ensure that all client matrices are met as per the SLA, Support service delivery teams in process stabilization >>Data Analysis - Analyzing data short term long term trends, report generation, graphical representation, business analytics report, management reports >>Work on employee financials (incentives, PBPP, QPLC etc.), stacks, Weekly, Monthly, Quarterly & Annual performance reports, PMS, and attrition >>Identify blockages and recommend improvement opportunities. Deliver sound, SMART recommendations in relation to continuous improvement; CRITICAL SKILLS REQUIRED >>At least 18 months of experience as FLM or TL >>Exposure to Geographical Information System (GIS) knowledge >>Should have at least 18 months of experience in Geographical Information System (GIS) domain >>Experience working in a QA as Service business unit in BPS >>Excellent Communication Skills (Verbal & Written) >>Strong interpersonal & influence management skills and decision making skills >>Ability to work & communicate with people across organizational units and locations. Strong Team building skills >>Strong analytical skills with an ability to solve a problem with a win-win negotiation approach >>Ability to lead people on large, multi-functional efforts. Motivating associates through effective management and constructive feedback >>Should have excellent knowledge of Customer Service, Taking Ownership, Service Recovery, Performance Management, Employee Coaching and Mentoring >>Ensure quality sampling targets (ISO) are met, systems and measures are robust. Collaborate with internal and external stakeholders to deliver to the business’ strategic plans in relation to quality improvement >>Act as the point person for escalations/queries around the remediation work Manage stakeholder expectations Eligible candidates share CV or DM with subject " Group Lead - GIS Mapping Hyderabad" at bellow mail ID wasimplacement1512@gmail.com hashtag #GISmaping hashtag #TeamLead hashtag #BPO hashtag #HyderabadJob hashtag #GroupLead hashtag #GIS Show more Show less