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eClerx
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Process Manager

Process Manager

eClerx

6 years

0 Lacs

mumbai maharashtra india

Posted:1 day ago| Platform:

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Skills Required

risk management compliance audits auditing communication drive technology powerpoint data analysis support lean sigma dmaic presentation fmea qc collaborative excel sql service vision analytics efficiency automation

Work Mode

On-site

Job Type

Full Time

Job Description

The candidate must have strong functional knowledge of the process area, with proven experience in risk management, compliance, and regulatory audits, combined with a commitment to process excellence and strong problem-solving skills. They should demonstrate strong analytical skills, an eye for detail, and a structured approach to identifying discrepancies and proposing effective solutions. Proactive and self-directed, the candidate consistently seeks opportunities for improvement, auditing processes, and implementing best practices. Excellent verbal and written communication skills are essential, along with the ability to clearly convey ideas and collaborate across teams. Additionally, they should possess excellent client communication and stakeholder management experience to effectively collaborate and build strong relationships.

Roles and responsibilities:

Adherence to compliance, risk, and regulatory guidelines to ensure adherence to standards and mitigate potential issues
Drive process excellence across assigned projects by identifying gaps, suggesting improvements in process & technology, and implementing best practices
Create effective PowerPoint presentations and lead/present in client discussions on projects.
Perform detailed data analysis to support decision-making, identify trends, and uncover areas for improvement.
Communicate effectively with client & stakeholders, providing regular project updates and managing expectations.

Technical and Functional Skills:

Bachelor’s Degree with 6 years of experience in understanding & implementation of LEAN Six Sigma methodologies like DMAIC, DMADV (Six sigma green belt certified).
Experience specifically from risk, compliance & regulatory audits (not transactional audits) background
Good understanding on CAN-SPAM & GDPR.
Excellent Communication & Presentation Skills (written & verbal).
Excellent with creating Powerpoint presentations.
Understanding of risk management and quality tools (FMEA, Fishbone, 7 QC Tools, MP tools).
Strong interpersonal skills and a collaborative mindset.
Proficiency in Microsoft Excel.
Basic knowledge of SQL is good to have.

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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Process Manager