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Process Manager

Process Manager

eClerx

8 years

0 Lacs

mumbai maharashtra india

Posted:2 days ago| Platform:

Apply

Skills Required

support analysis java sql analyze resolve data automate unix linux development debugging querying monitoring splunk appdynamics communication

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title -

L2 Production Support Lead

Experience -

8+ Years

Job Location -

Bangalore

Work Mode -

Remote

Notice Period -

Immediate Joiner / 30 days Max

Key Responsibilities:

Monitor production systems and respond to incidents, alerts, and escalations in a timely manner
Perform root cause analysis and provide fixes for recurring issues
Troubleshoot application-level issues in Java-based systems
Write and optimize SQL queries to analyze and resolve data-related issues
Manage and automate routine UNIX/Linux system tasks
Work closely with development, QA, and infrastructure teams to ensure seamless production operations
Participate in on-call rotation and ensure 24x7 availability during support shifts

Required Skills and Experience:

8+ years of experience in Production Support or Application Support roles
Strong hands-on knowledge of Java (debugging, log analysis)
Proficiency in SQL (querying, data analysis, basic performance tuning)
Good working experience with UNIX/Linux commands and scripting
Exposure to monitoring tools (e.g., Splunk, Grafana, AppDynamics) is a plus
Ability to handle pressure and manage incidents independently
Excellent problem-solving and communication skills

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