- Job Purpose: Write the purpose for which the job exists
To supervise and ensure accurate, timely processing of all export accounts receivable transactions including export invoice booking, FX accounting, receipt application, export realization tracking, LC management, and FEMA/RBI compliance. The role leads Process Associates/Leads and coordinates with Marketing, Banks, Treasury, and ITD teams to ensure 100% compliance, accuracy, and timely reporting.
- Job Context & Major Challenges:
Key Responsibilities And Accountabilities
- Allocation of jobs and monitoring daily productivity.
- Resolution of disputes/delays in receiving timely inputs from stakeholders.
- Coordination with marketing, plants, banks, and ITD for accurate export AR processing.
- Upskilling the team on FEMA/RBI rules, ERP processes, and export documentation.
- Ensuring accurate export invoice booking, FX accounting, receipt application, and realization tracking.
- Managing LC documentation, bank submissions, and export bill negotiation.
- Ensuring zero FEMA non-compliance and tracking 180‑day export realization norms.
- Ensuring correctness of export transactions and matching with plant despatch.
- Handling escalations, customer queries, and key account reconciliation.
- Monitoring AR processes as per CFD reporting timelines.
- Ensuring no revenue leakage or bad debts from AR accounting.
- Driving continuous improvement in export AR processes.
Major Challenges Associated With These Responsibilities
- FEMA & RBI Compliance Management: Ensuring zero non-compliance with evolving FEMA/RBI guidelines, managing BRC/FIRC documentation, ensuring customer payments/refunds within 180 days, coordinating with banks and marketing while preventing regulatory penalties.
- Foreign Exchange (FX) Accounting Complexity: Correct FX rate application, exchange gain/loss accounting, multi-currency exposure handling, hedge utilization coordination, and ensuring accurate monthly revaluation.
- Resource Allocation & Productivity: Managing specialized export AR team workload, maintaining high productivity while preventing compliance errors, handling month-end peaks and export documentation deadlines.
- Stakeholder Coordination: Synchronizing actions between Marketing, Treasury, Banks, ITD, Plants, and Customers, each with distinct timelines and expectations.
- Plant Despatch Matching & Reconciliation: Ensuring export invoice quantities/values match despatch details, resolving mismatches promptly, minimizing reporting discrepancies.
- LC Management & Documentation: Ensuring accurate LC terms, timely submission of export documents, tracking LC expiry/renewals, complying with strict banking norms.
- Customer Query Resolution: Handling queries across time zones, documentation clarifications, FX-related disputes, and ensuring SLA-bound resolution.
- Key Customer Account Management: Managing complex multi-currency accounts, reconciling balances, tracking overdue export receivables, and coordinating collections while maintaining compliance.
- Team Development: Building FEMA/RBI expertise within team, ensuring continuous learning and regulatory updates, managing knowledge gaps.
- CFD Timelines & Real-Time Closing: Ensuring timely export AR accounting, FX revaluation, and meeting real-time closing standards without compromising accuracy.
- Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For majority of jobs typically there could be 4 - 7 key result areas) - Maximum 10 KRAs can be updated
Key Result Areas
Supporting Actions
FEMA & Export Compliance
- Ensure 100% FEMA/RBI compliance.
- Track exports within 180-day realization window.
- Manage BRC/FIRC documentation.
- Coordinate with banks and marketing for bill submission.
FX Accounting Accuracy
- Record FX transactions timely and accurately.
- Perform forex revaluation correctly.
- Coordinate with Treasury for hedge utilization.
Export Transaction Processing
- Timely booking of export invoices.
- Monitor daily productivity.
- Resolve plant despatch mismatches.
- Apply export receipts accurately.
LC & Banking Coordination
- Ensure accurate LC establishment.
- Submit export documents timely.
- Track LC expiry and renewals.
- Coordinate bank negotiation and realization.
Customer Account Management
- Reconcile key customer accounts.
- Resolve queries within SLA.
- Track overdue export receivables.
Team Management & Development
- Allocate jobs based on skill.
- Train team on FEMA/RBI, ERP, documentation.
- Conduct quality checks and feedback.
Process Improvement & Compliance
- Drive process improvement.
- Ensure audit-ready documentation.
- Coordinate cross-functional dependencies.
Technical Competencies
Competency
Proficiency
Definition
Export AR Processing
AdvancedExport invoice booking, FX recording, BRC/FIRC handling, multi-currency AR
FEMA & RBI Compliance
AdvancedUnderstanding export norms, 180‑day rule, documentation compliance
Foreign Exchange Accounting
IntermediateRate application, revaluation, hedge coordination
ERP – Export Module
AdvancedERP FI/SD export processing, customer master, AR subledger
LC & Banking Operations
IntermediateLC terms, export bill negotiation, SWIFT coordination
Export Documentation
IntermediateInvoice, packing list, BL, COO, customs docs
Excel & Data Management
AdvancedTracking, reconciliation, pivoting, formulas
GST on Exports
IntermediateLUT, zero-rated supplies, refund handling
Behavioural Competencies
Compliance Mindset
Ensuring strict FEMA/RBI adherence, preventing non-compliance.
Team Leadership
Guiding team, allocating work, maintaining quality.
Problem Solving
Resolving mismatches, documentation issues, delays.
Attention to Detail
Checking export docs, FX entries, AR accuracy.
Stakeholder Management
Coordinating across marketing, plants, treasury, banks.
Results Orientation
Meeting compliance, timeliness, accuracy targets.
Learning Agility
Updating knowledge on regulations and processes.
Communication Skills
Clear coordination with internal and external stakeholders.
