Process Lead Export AR

1) Job Purpose:

To supervise and ensure accurate, timely processing of all export accounts receivable transactions including export invoice booking, FX accounting, receipt application, export realization tracking, LC management, and FEMA/RBI compliance. The role leads Process Associates/Leads and coordinates with Marketing, Banks, Treasury, and ITD teams to ensure 100% compliance, accuracy, and timely reporting.

2) Job Context & Major Challenges:

Key Responsibilities and Accountabilities:

• Allocation of jobs and monitoring daily productivity.
• Resolution of disputes/delays in receiving timely inputs from stakeholders.
• Coordination with marketing, plants, banks, and ITD for accurate export AR processing.
• Upskilling the team on FEMA/RBI rules, ERP processes, and export documentation.
• Ensuring accurate export invoice booking, FX accounting, receipt application, and realization tracking.
• Managing LC documentation, bank submissions, and export bill negotiation.
• Ensuring zero FEMA noncompliance and tracking 180 day export realization norms.
• Ensuring correctness of export transactions and matching with plant despatch.
• Handling escalations, customer queries, and key account reconciliation.
• Monitoring AR processes as per CFD reporting timelines.
• Ensuring no revenue leakage or bad debts from AR accounting.
• Driving continuous improvement in export AR processes.

Major Challenges Associated with these Responsibilities:

• FEMA & RBI Compliance Management: Ensuring zero noncompliance with evolving FEMA/RBI guidelines, managing BRC/FIRC documentation, ensuring customer payments/refunds within 180 days, coordinating with banks and marketing while preventing regulatory penalties.
• Foreign Exchange (FX) Accounting Complexity: Correct FX rate application, exchange gain/loss accounting, multicurrency exposure handling, hedge utilization coordination, and ensuring accurate monthly revaluation.
• Resource Allocation & Productivity: Managing specialized export AR team workload, maintaining high productivity while preventing compliance errors, handling monthend peaks and export documentation deadlines.
• Stakeholder Coordination: Synchronizing actions between Marketing, Treasury, Banks, ITD, Plants, and Customers, each with distinct timelines and expectations.
• Plant Despatch Matching & Reconciliation: Ensuring export invoice quantities/values match despatch details, resolving mismatches promptly, minimizing reporting discrepancies.
• LC Management & Documentation: Ensuring accurate LC terms, timely submission of export documents, tracking LC expiry/renewals, complying with strict banking norms.
• Customer Query Resolution: Handling queries across time zones, documentation clarifications, FXrelated disputes, and ensuring SLAbound resolution.
• Key Customer Account Management: Managing complex multicurrency accounts, reconciling balances, tracking overdue export receivables, and coordinating collections while maintaining compliance.
• Team Development: Building FEMA/RBI expertise within team, ensuring continuous learning and regulatory updates, managing knowledge gaps.
• CFD Timelines & RealTime Closing: Ensuring timely export AR accounting, FX revaluation, and meeting realtime closing standards without compromising accuracy.

3) Key Result Areas:

Key Result Areas

Supporting Actions

FEMA & Export Compliance

Ensure 100% FEMA/RBI compliance.
Track exports within 180day realization window. Manage BRC/FIRC documentation. Coordinate with banks and marketing for bill submission.

FX Accounting Accuracy

Record FX transactions timely and accurately.
Perform forex revaluation correctly. Coordinate with Treasury for hedge utilization.

Export Transaction Processing

Timely booking of export invoices.
Monitor daily productivity. Resolve plant despatch mismatches. Apply export receipts accurately.

LC & Banking Coordination

Ensure accurate LC establishment.
Submit export documents timely. Track LC expiry and renewals. Coordinate bank negotiation and realization.

Customer Account Management

Reconcile key customer accounts.
Resolve queries within SLA. Track overdue export receivables.

Team Management & Development

Allocate jobs based on skill.
Train team on FEMA/RBI, ERP, documentation. Conduct quality checks and feedback.

Process Improvement & Compliance

Drive process improvement.
Ensure auditready documentation. Coordinate crossfunctional dependencies.

Technical Competencies

Competency

Definition

Export AR Processing

Advanced

Export invoice booking, FX recording, BRC/FIRC handling, multicurrency AR

FEMA & RBI Compliance

Advanced

Understanding export norms, 180 day rule, documentation compliance

Foreign Exchange Accounting

Intermediate

Rate application, revaluation, hedge coordination

ERP Export Module

Advanced

ERP FI/SD export processing, customer master, AR subledger

LC & Banking Operations

Intermediate

LC terms, export bill negotiation, SWIFT coordination

Export Documentation

Intermediate

Invoice, packing list, BL, COO, customs docs

Excel & Data Management

Advanced

Tracking, reconciliation, pivoting, formulas

GST on Exports

Intermediate

LUT, zerorated supplies, refund handling

Behavioural Competencies

Compliance Mindset

Ensuring strict FEMA/RBI adherence, preventing noncompliance.

Team Leadership

Guiding team, allocating work, maintaining quality.

Problem Solving

Resolving mismatches, documentation issues, delays.

Attention to Detail

Checking export docs, FX entries, AR accuracy.

Stakeholder Management

Coordinating across marketing, plants, treasury, banks.

Results Orientation

Meeting compliance, timeliness, accuracy targets.

Learning Agility

Updating knowledge on regulations and processes.

Communication Skills

Clear coordination with internal and external stakeholders.