Content Management Expert

Job Title: Content Management Expert

Location: Hyderabad

About the job:

This role is responsible for the strategic management and maintenance of critical procurement content, ensuring data accuracy, consistency, and accessibility across all procurement channels. The focus is on the effective management of digital procurement catalogues (both purchasing and supplier-provided), online marketplaces, and item master lists. The Content Management Expert will ensure these resources are up-to-date, compliant, and readily available to support efficient and effective procurement operations. This includes overseeing data governance, implementing version control, and collaborating with internal and external stakeholders to maintain the integrity and usability of these crucial procurement data assets.

Responsibilities:

• Catalogue Management: Oversee the creation, maintenance, and accuracy of purchasing and supplier catalogues, ensuring data integrity and consistency across all systems.
• Collaborate with suppliers to obtain and update catalogue information, resolving discrepancies and ensuring timely updates.
• Implement and maintain processes for catalogue approval and publication.
• Monitor catalogue performance and identify areas for improvement, such as missing items or inaccurate pricing.
• Manage the lifecycle of catalogue items, from creation to retirement.
• Marketplace Management: Manage relationships with e-procurement marketplace providers.
• Ensure the accuracy and completeness of product information on online marketplaces.
• Monitor marketplace performance and identify opportunities for optimization.
• Resolve issues related to marketplace functionality and supplier performance.
• Item Master List Management: Maintain the accuracy and consistency of the item master list, ensuring that all items are properly classified and described.
• Collaborate with stakeholders to resolve discrepancies and ensure data quality.
• Implement and maintain processes for item master list updates and approvals.
• Develop and maintain documentation on item master list management procedures.
• Data Governance: Develop and implement data governance policies and procedures for procurement content.
• Ensure compliance with data quality standards and regulatory requirements.
• Monitor data quality and identify areas for improvement.
• Conduct regular data audits to identify and resolve data inconsistencies.
• System Administration: Manage and maintain the procurement content management system(s).
• Provide training and support to users on the use of the system.
• Troubleshoot and resolve system issues.
• Reporting and Analysis: Generate reports on catalogue performance, marketplace usage, and item master list accuracy.
• Analyze data to identify trends and opportunities for improvement.

Qualifications

• Master's degree in business administration or a related field (e.g., Business Administration, Finance, Accounting)
• Proven experience (5+ years) in Source-to-Pay or Procure-to-Pay processes, ideally within a large, multinational organization
• Demonstrated experience in standardization activities and change management
• Ability to work independently and as part of a global team
• Effective communicator with the ability to influence to support adoption of standardized S2P processes.
• Strong verbal and written communication skills; effective collaborator with trust-building and influencing skills.
• Results-oriented with strong analytics skills; ability to support operational excellence through data-driven insights.
• Ability to lead change initiatives and support a culture of continuous improvement
• Experience with S2P systems and related technologies e.g. Coupa
• Fluent in English (spoken and written)
• Experience in implementing source-to-pay technology solutions (e.g., e-invoicing, spend analytics)
• Ability to work transversally and within a highly matrixed environment
• Experience in healthcare and/or life-science industry
• Experience in establishing and developing shared service capabilities and services