Process Enablement Partner

Good Health Can’t Wait

We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries.

For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets).

‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency

Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization.

Job Summary:

Key Responsibilities:

• Coordinate and Deliver Enablement Sessions

  Conduct calendar-aligned walkthroughs or training events to guide stakeholders through process steps, system navigation, and policy compliance for each stage of the cycle.

• Drive Awareness Through Micro-Engagements

  Create and deliver bite-sized communication assets—emails, nudges, FAQs—to reinforce what needs to be done, when, and how.

• Resolve Platform or Process Queries

  Serve as the first line of support for user issues or clarification needs, aiming for resolution within defined service timelines.

• Track Milestones & Ensure Completion

  Monitor all phases of the cycle, flag delays, and follow up with accountable process owners to drive on-time closure of critical tasks.

• Maintain Reports & Dashboards

  Ensure trackers are kept up-to-date and surface key insights, delays, or risks in stakeholder reports.

• Support Low-Complexity Troubleshooting

  Collaborate with tech teams or vendors to triage issues, especially when there are system changes or process updates.

• Capture User Feedback to Improve Resources

  Identify recurring questions, update guides or knowledge bases accordingly, and partner with owners to optimize self-serve material.

• Participate in System or Process Testing

  Provide support in UAT, enhancements roll-out, or pilot testing during redesign or tech upgrades.

Qualifications

Educational qualification:

• High level of proficiency in MS Excel and PowerPoint is expected. Knowledge of Analytical tools, Power Apps would be an advantage
• Experience in collaborating with business leaders and driving strategic talent initiatives.

Behavioural skills

• Strong communicator, highly energetic with ability to influence diverse stakeholders.
• Proven consultative approach and project management skills.
• High level of proficiency in networking & connecting internally and externally.
• Capable of designing and implementing HR solutions tailored to meet business needs
• Ability to deal with ambiguity and act even without complete direction.
• Detail-orientation
• Continuous improvement mindset - curious, proactive, and driven to evolve the user experience
  

Additional Information

About the Department

Human Resources

The Human Resources department at Dr. Reddy's Laboratories is the organizational heartbeat, dedicated to fostering a positive and inclusive work environment for their 24,000+ employees. As a well-executed Human Resources (HR) team, we foster a positive and productive workplace. Effective HR practices are involved in recruiting and retaining top talent, providing comprehensive employee development programs, and ensuring fair and transparent policies.

The robust HR department at Dr. Reddys is cultivating a culture of open communication, employee engagement, and diversity and inclusion. Moreover, it plays a crucial role in conflict resolution, fostering a healthy work environment and aligns organizational goals with the well-being and professional growth of its employees, contributing significantly to overall company success.

Benefits Offered