Process Coordinator

About QHT Clinic

India’s leading hair transplant and hair restoration brand

10+ years of expertise

10,000+ successful surgeries

India’s #1 global hair brand

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Why This Role is Critical

coordination and accountability

Process Coordinator (PC)

nothing slips through the cracks

own the process for your assigned department

organized, disciplined, and productive

QHT’s high standards are consistently maintained

We Are Hiring 1 PC Per Function

• Digital Marketing – Manage campaigns, content calendars, and creative deliverables.
• Sales – Ensure lead follow-ups, team reporting, and sales operations efficiency.
• Clinic Operations – Oversee day-to-day clinic activities, patient flow, and staff coordination.
• Post-Op – Drive post-surgery follow-ups, patient engagement, and review collection.
  

Key Responsibilities

1️⃣ Task & Workflow Management

• Maintain daily and weekly trackers for all tasks in your department.
• Add new tasks, assign ownership, and ensure timely updates.
• Identify bottlenecks, delays, or quality issues and escalate quickly.
  

2️⃣ Team Coordination & Follow-ups

• Conduct daily check-ins with team members to ensure timely delivery.
• Send reminders and follow-ups to avoid missed deadlines.
• Schedule team meetings, take meeting notes, and share action items.
  

3️⃣ Reporting & Documentation

• Prepare daily/weekly reports for department heads and management.
• Track task completion vs. deadlines and audit output quality.
• Maintain clean documentation for all tasks, updates, and escalations.
  

4️⃣ Process Monitoring & Improvement

• Monitor team productivity and ensure process compliance.
• Suggest workflow optimizations to make teams more efficient.
• Be the bridge between leadership and team members, providing clarity and accountability.
  

Function-Specific Examples

• Digital Marketing PC:
• Ensure all YouTube videos, Reels, ad creatives, and blogs are produced and posted on time.
• Coordinate between writers, editors, designers, and ad managers.
• Maintain content calendars and share weekly marketing performance reports.
• Sales PC:
• Track daily lead follow-up and sales conversion performance.
• Coordinate with dialer managers, CRM managers, and sales leads.
• Ensure data hygiene and reporting compliance in CRM.
• Clinic Operations PC:
• Coordinate patient appointments, OT readiness, and staff schedules.
• Track daily operations and inter-department workflows.
• Share clinic performance and patient flow reports with management.
• Post-Op PC:
• Ensure patients receive follow-ups, medicines, and support on time.
• Track review collection, photos, and video testimonials.
• Coordinate with post-op teams, photographers, and CRM for complete patient engagement.
  

Requirements

• 2–4 years of operations, project coordination, or process management experience (healthcare or startups preferred).
• Highly organized, detail-oriented, and disciplined in execution.
• Strong follow-up and accountability management skills.
• Proficient in Google Sheets, Excel, and task management tools.
• Excellent communication and reporting skills.
• Ability to multi-task across teams and meet tight deadlines.
  

Why Join QHT Clinic?

• Be a key player in scaling India’s fastest-growing hair transplant brand.
• Direct exposure to leadership and decision-making processes.
• Opportunity to own processes and see your impact daily.
• Fast-paced, learning-driven startup environment with clear career growth.