Principal Product Manager - Retail and Store Ops

Job Description

As the Director of Product - Retail & Store Operations, you will lead the strategy, design, and execution of technology-driven solutions to optimize Licious’ retail stores, dark stores, and omnichannel operations. This role requires a blend of retail expertise, technical acumen, and leadership to enhance customer experiences, streamline supply chain workflows, and scale store operations across India. Ideal Experience: 8-12 years Reporting to: Head of Product Key Responsibilities 1.Product Vision & Strategy -Define the product roadmap for retail tech, including POS systems, in-store automation, inventory management, and workforce optimization tools -Align initiatives with Licious’ business goals to drive revenue growth, operational efficiency, and customer loyalty 2.Store Operations Innovation -Design and implement solutions for real-time inventory tracking, demand forecasting, and last-mile delivery coordination between dark stores and retail outlets. -Integrate tools to monitor cold-chain compliance and reduce wastage. 3.Omnichannel Experience -Enhance the seamless integration of online and offline channels (e.g., click-and-collect, in-app store navigation, personalized promotions). -Collaborate with UX/UI teams to develop in-store digital interfaces (kiosks, mobile apps) for frictionless customer journeys. 4.Supply Chain & Logistics -Partner with supply chain teams to optimize stock replenishment, reduce lead times, and improve vendor management workflows. -Leverage data analytics to predict regional demand spikes (festive seasons, weekends) and ensure inventory availability. 5.Cross-Functional Leadership -Work with engineering, design, marketing, and operations teams to prioritize features and deliver scalable solutions. -Mentor product managers and foster a culture of data-driven decision-making. 6.Performance Metrics -Monitor KPIs such as store footfall conversion rates, order fulfillment accuracy, inventory turnover, and customer satisfaction (NPS). -Conduct A/B testing for new retail formats or technologies (e.g., cashierless stores, smart shelves). Experience: 9+ years in product management, with at least 5 years in retail tech, e-commerce, or D2C operations. Must-Have Skills: Proficiency in retail management systems (e.g., SAP Retail, Oracle Retail), ERP tools, and analytics platforms (Tableau, Power BI) Good-to-Have Skills: Familiarity with IoT, RFID, and AI/ML applications in supply chain or store operations. Leadership Skills: Proven track record of managing high-performing product teams and influencing C-suite stakeholders Industry Knowledge: Deep understanding of omnichannel retail, inventory optimization, and customer behavior analytics. Educational Qualifications : MBA or relevant degree in Business, Engineering, or Supply Chain Management is preferred. Show more Show less