Payments Operations and Optimization Lead

About Value Research

integrity, investor-centric approach, and unwavering commitment to transparency

essential resources for India's most engaged, affluent, and financially savvy audience. They

Our Media Platforms

digital, print, and events

Digital:

• valueresearchonline.com – India's leading mutual fund and investment information platform with an exceptionally loyal user base.
• dhanak.com – A dedicated Hindi platform delivering financial knowledge to a rapidly growing vernacular audience.

Print:

• Mutual Fund Insight

  and

  Wealth Insight

  – India’s most trusted investment magazines, providing deep insights into mutual funds and stock markets. They are widely followed by serious investors, financial advisors, and market professionals.

Events & Branded Solutions:

• Customised branding opportunities through high-impact investor events and bespoke content solutions tailored for BFSI and non-BFSI brands.

Why Partner with Value Research?

Integrity & Trust:

Engaged & Affluent Audience:

Multi-Platform Presence:

Tailored Solutions:

Role Overview

Payments Operations & Optimization Lead

Customer Service, Technology, Finance, Compliance, and external partners

Key Responsibilities

Payment Monitoring & Reliability

• Track daily success rates, declines, refunds, chargebacks, and settlements across instruments (UPI, cards, NACH, net banking).
• Build alerts/dashboards for incident detection (downtime, webhook failures, bank issues).
• Ensure fallback mechanisms and retry logic are well-designed and monitored.

Recurring & Renewals

• Oversee e-mandate/UPI Autopay lifecycle (setup, cancellations, expiries).
• Optimize renewal capture rates through smart retries and proactive customer communication.

Vendor & Gateway Management

• Liaise with Razorpay, PayU, and other partners on failures, disputes, and escalations.
• Drive SLA adherence, RCA documentation, and fee/credit negotiations.

Regulatory & Compliance

• Ensure adherence to

  RBI and SEBI guidelines

  around KYC, refund timelines, and digital mandates.
• Maintain awareness of

  PCI-DSS, data privacy, and security

  requirements in payments.

Risk & Fraud Management

• Handle chargeback disputes and build processes for fraud monitoring and prevention.
• Develop tools and reporting to detect suspicious patterns or anomalies.

MIS, Analytics & KPIs

• Build daily, weekly, and monthly reports (Excel, SQL, Power BI, Grafana).
• Define and track key metrics:

  success rate, renewal rate, refund SLA compliance, chargeback rate, and revenue leakage prevention

  .
• Present actionable insights and dashboards for leadership visibility.

Reconciliation & Finance Support

• Ensure settlements match order/payment records.
• Track refund timelines and manage reconciliation exceptions.

Automation & Process Improvement

• Enhance internal tools (e.g., automated payment link workflows).
• Recommend and implement process improvements to reduce manual intervention and improve efficiency.

What We’re Looking For

• 4–6 years of experience in

  payments operations, billing, fintech, or subscription SaaS

  .
• Hands-on experience with

  payment gateways

  (Razorpay, PayU, ApplePay, etc.) and subscription billing.
• Strong skills in

  Excel, SQL, Power BI

  , and comfort with webhooks/log analysis.
• Ability to create and manage dashboards (Grafana, PowerBI, Looker, or similar).
• Strong understanding of

  e-mandates, UPI Autopay, refunds, settlements, reconciliations, and compliance

  .
• Excellent communication skills - capable of writing crisp incident reports, MIS, and vendor updates.

Nice to Have:

• Exposure to

  automation, APIs, and scripting

  for workflow improvements.
• Experience in subscription billing systems.
• Familiarity with

  customer service tools

  (Zoho Desk, Freshdesk).

Why Join Us

• Be the

  first dedicated payments specialist

  at Value Research—shape the future of our payment stack.
• Work on

  high-impact projects

  like multi-gateway routing, smart retries, fraud detection, and proactive customer nudges.
• Collaborate directly with leadership on

  business-critical metrics

  (success rate, renewals, revenue assurance, risk management).
• Exposure to

  end-to-end ownership

  : operations + compliance + analytics + finance + customer experience.