Job
Description
Passionate about Customer Experience, technical, industrial and business interactions, strong collaboration and leadership skills, enabler to bring voice of customer and quality mindset at the heart of squads and league. If you identify with these qualities? Then the optimum basic CS&Q leader is for you! Mission is to lead Quality and Customer Satisfaction within Basic Metering league (~200 M€ business) on optimum basic range offers and projects, define strategy to achieve the best in class customer experience, manage and mitigate risks. Quality leader is the customer advocate for each squad he is involved and responsible for the excellence of Customer Experience, Quality, Reliability, Safety and Cybersecurity activities. He/ She will manage the project quality deliverables for the offer creation projects and field quality of existing offers. In addition, act as offer and project quality leader in PLES (configuration tool) in all basic metering ranges. Responsibilities: On new development: As coach and quality expert, participate to the Definition of Done to reach Customer promises Manage risks / mitigation plan Support PO to capture Customer needs and CTQ Establish validated project quality goal and lead its execution. Synthesis on lessons learned Support Design & Industrialization to reach Robustness & Reliability goals (i.e. Design FMEA, Process FMEA, PPAP, Risk Priority Number scoring, Verification & Validation definition), deploy full DfSR (Design for Safety and Reliability) methodology via OLM process and FW quality fundamentals including software FMEA, preparing code quality reviews like static code review (Coverity, Squore), & knowledge in Regression test, unit test and system test. On products in the field: - Collecting and analyze all product quality data, define annual quality targets and initiatives. - Ensure effectiveness of quality improvement activities and drive follow-up with global manufacturing plants. - Set-up link with GSC (DIR32/surveillance), make sure of timely execution and proper results monitoring and usage. - Drive the quality issues resolution and prevention using related quality methods and tools. - Ensure that the proper information is provided to the customer in case of quality issue, offer evolution and withdrawal. - Drive risk analysis for customer for non-conformant product or quality issue. - Decide on stop of delivery and derogation. - Represent the customer in the product squad for offer continues improvement. Problem solving (Issue to Prevention) wit Root Cause Analysis. Lead corrective and preventive action. Lead strong initiative on cold loop activites in optimum basic ranges mainly on FW quality issues (2/3 of customer escalation), communication robustness and gaps identified in user manual. Support Front Offices and lead cross-functional teams to resolve customer issue Qualifications master’s degree or above in FW or Electrical / Electronics +3 years experience in Offer Quality or Quality Assurance Solid quality knowledge on whole product lifecycle involving different functions: design, industrialization, manufacturing and supplier quality Analytical and problem solving skills and methodology knowledge (8D, FMEA, FTA…) Customer oriented with strong influence and communication skills Experience in FW qualimetry and DfSR. Main required skill on FW quality. Knowledge of metering products Experience in Agile Primary Location : IN-Karnataka-Bangalore Schedule : Full-time Unposting Date : Dec 31, 2025, 9:59:00 AM
