Operations Project Manager

Input Zero Technologies

12 years

0 Lacs

noida uttar pradesh india

Posted:2 days ago| Platform:

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Skills Required

servicenow drive service planning monitoring communication compliance governance reporting risk management escalation support automation documentation itil agile tracking jira certification leadership

Work Mode

On-site

Job Type

Full Time

Job Description

Location:

Experience Required:

About the Role

Project Manager

Key Responsibilities

Manage end-to-end
ServiceNow Operations
projects, including planning, execution, monitoring, and delivery.
Act as the
single point of contact (SPOC)
for stakeholders, ensuring smooth communication and issue resolution.
Drive
Managed Services delivery
and ensure adherence to SLAs, KPIs, and compliance standards.
Lead project governance, including reporting, risk management, and escalation handling.
Collaborate with
ServiceNow architects, developers, and support teams
to ensure successful implementation and support.
Identify automation and process improvement opportunities within ServiceNow operations.
Manage change requests, backlog, and enhancements in alignment with customer requirements.
Prepare project documentation, including SoW, project plans, and delivery reports.
Support presales and solutioning activities when required.

Required Skills & Qualifications

5–12 years of IT experience, with 4
+ years in ServiceNow operations/project management
.
Strong knowledge of
ServiceNow ITSM, ITOM, and platform capabilities
.
Proven track record in handling
Managed Services/AMS projects
.
Experience in
stakeholder management, customer communication, and governance
.
Excellent knowledge of
ITIL processes (Incident, Change, Problem, Service Request)
.
Strong project management skills (Agile/Waterfall methodologies).
Proficiency in project tracking tools (Jira, ServiceNow, MS Project, etc.).
ITIL and/or PMP/Prince2 certification is preferred.
Strong communication, leadership, and analytical skills.

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