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Job Description: Manager - Operations (Night Shift) Job Summary: We are seeking a skilled and proactive Manager - Operations to lead and manage night shift operations for a team working on pre-processing tasks, including model validation, user acceptance testing (UAT), and other ad hoc tasks critical to AI workflows. The role involves managing 6-7 Team Leaders, ensuring operational excellence, and collaborating closely with the Cross-functional team to align with organizational and compliance standards. Key Responsibilities: Team Leadership: · Manage, guide and mentor 6-7 Team Leaders to ensure their teams deliver high-quality results in model validation, UAT, and ad hoc pre-processing tasks. · Conduct performance reviews for Team Leaders and ensure they effectively manage their respective teams. · Foster a collaborative and productive environment to achieve operational objectives. Operational Management: · Oversee the night shift pre-processing workflows, including model validation, UAT, and any adhoc requests. · Ensure tasks are allocated effectively, monitored for progress, and completed within established timelines. · Address and resolve operational challenges in real-time to maintain workflow continuity. · OKRs and Performance Monitoring: Need to track the progress towards OKRs and take corrective action to meet or exceed targets. Communicate OKR updates to senior management and provide actionable insights. · Monthly Model Performance Reporting: Prepare monthly model performance reports and share with senior management. · HC Utilization Reporting: Monitor and track headcount utilization, ensuring resources are optimally allocated to tasks. Analyze productivity data to identify overstaffing or understaffing issues and propose solutions. Provide detailed HC utilization reports to senior management monthly. Model Validation and UAT Oversight: · Ensure teams follow proper protocols for validating AI/ML models and conducting user acceptance testing. · Review and ensure the accuracy of validation and testing reports generated by the team. · Identify gaps or anomalies in the process and implement corrective measures. Stakeholder and Customer Management: · Act as the primary liaison with the Internal/External Customers during the night shift, providing timely updates and addressing related concerns. · Align operations with compliance standards and protocols to ensure data integrity and accuracy. · Escalate critical issues to relevant stakeholders promptly and provide resolution plans. Performance Monitoring and Reporting: · Track key performance indicators (KPIs) related to task completion, quality, and team productivity. · Prepare and deliver detailed shift performance reports to senior management and the internal Customer team. · Use insights from reports to implement continuous process improvements. Process Improvement: · Identify inefficiencies in workflows and suggest enhancements to improve speed, quality, and resource utilization. · Collaborate with other teams to implement best practices for pre-processing tasks related to model validation and UAT. Compliance and Quality Assurance: · Conduct regular audits of pre-processing tasks to ensure adherence to company standards and compliance requirements. · Maintain high-quality standards in all deliverables and ensure error-free outputs. Team Development: · Organize training sessions to enhance the team's skills in model validation, UAT, and pre-processing techniques. · Stay updated on advancements in AI/ML workflows and integrate relevant tools and knowledge into the team’s processes. Required Skills and Qualifications: · Bachelor’s degree in Computer Science, Data Science, Operations Management, or related fields. · 8+ years of experience in operations management, with at least 4 years of managing team leaders or supervisors. · Proven experience in managing Team Leaders and overseeing operational teams. · Strong analytical skills with a deep understanding of validation and testing workflows. · Excellent leadership, communication, and decision-making skills. · Proficiency in tools used for validation, UAT, and data processing (e.g., Python, SQL, or specialized tools). Preferred Qualifications: · Bachelor’s degree in Computer Science, Data Science, Operations Management, or related fields. · Proficiency in preparing OKRs, performance reports, and HC utilization reports. · Excellent leadership, communication, and decision-making abilities. · Familiarity with UAT frameworks and governance standards. · Knowledge of process improvement methodologies such as Lean or Six Sigma. · Experience in managing night shift operations. Shift Details: · Shift Timing: Night Shift (19:00 PM to 04:00 AM IST). · Flexibility to address urgent tasks or project escalations during off-hours. Show more Show less
