Operations Manager

Role Overview

We are seeking an experienced and proactive Operations Manager to oversee daily business operations, warehouse and logistics management, vendor coordination, and ensure process efficiency. The ideal candidate should have a strong background in e-commerce operations, problem-solving ability, and leadership skills to manage a growing team.

Key Responsibilities:

1.Warehouse & Inventory Management

Oversee day-to-day warehouse operations ensuring accuracy in inventory and timely dispatch of orders.

Implement stock control systems to minimize discrepancies and damages.

Monitor inbound and outbound shipments.

2.Order & Logistics Management

Ensure timely order processing and delivery across platforms (Amazon, Flipkart, etc.).

Coordinate with courier/logistics partners to resolve delivery issues.

Track performance metrics such as delivery time, returns, and fulfillment rate.

3.Vendor & Procurement Coordination

Coordinate with vendors/suppliers for timely procurement of materials.

Negotiate pricing and contracts to optimize costs.

Maintain strong vendor relationships to ensure uninterrupted supply.

4.Process & Quality Control

Develop and implement SOPs to streamline operations.

Work closely with the Quality Analyst to ensure product quality before dispatch.

Identify process gaps and drive continuous improvement.

5.Team Management & Reporting

Lead, train, and manage warehouse and operations staff.

Monitor KPIs and prepare operational performance reports for management.

Foster a culture of accountability and efficiency in the operations team.

Key Skills & Competencies

• Strong knowledge of e-commerce operations, warehouse, and logistics.
• Ability to manage and optimize inventory systems.
• Vendor management and negotiation skills.
• Analytical and problem-solving abilities.
• Excellent leadership and people management skills.
• Proficiency in MS Excel, Google Sheets, and ERP tools (if any).

Qualifications & Experience

• Bachelor’s degree in Business Administration, Supply Chain, Operations, or related field.
• Minimum 1 years of experience in operations management (preferably in e-commerce/FMCG/retail).
• Experience in handling Amazon, Flipkart, and other e-commerce portals is a plus.

Job Type: Full-time

Work Location: In person