Operations Manager

Job Summary

• Audit rates and financial transactions to ensure accuracy and compliance with client and company standards
• Perform and oversee quarterly renewals, including documentation management and stakeholder coordination
• Maintain detailed and organized operational records for reporting and compliance purposes
• Gather, analyze, and prepare data to support quarterly business review (QBR) scorecards for clients
• Build and manage PowerPoint presentations that showcase client performance metrics and operational outcomes for QBR meetings
• Utilize Excel and other business tools to analyze data, monitor trends, and prepare operational reports
• Partner with recruiters, account managers, and corporate teams to ensure seamless operational support
• Serve as a point of contact for operational escalations, resolving issues with efficiency and professionalism
• Identify opportunities for process improvements and lead initiatives to enhance accuracy, efficiency, and scalability
• Support compliance with company policies, client requirements, and regulatory standards
• Collaborate across departments to anticipate operational needs and proactively implement solutions
  

Requirements

• 3+ years of operations, compliance, or workforce management experience in staffing or related industries
• Strong proficiency in Excel (data analysis/reporting) and PowerPoint (client-facing presentations)
• Demonstrated ability to gather and synthesize data into meaningful QBR scorecards and reports
• Excellent communication and interpersonal skills, with the ability to build trust across internal teams and external stakeholders
• Strong attention to detail, organizational ability, and commitment to accuracy and integrity
• Experience auditing, managing renewals, or overseeing operational processes in a high-volume environment
• Proven track record of process improvement and cross-functional collaboration
• Ability to adapt to hybrid work schedules and thrive in fast-paced, team-oriented environments