Woods Hospitality, Valsad

Job Title: General Manager – Operations (Premium Property) Location: VALSAD, GUJARAT Role Overview We are seeking a results-driven and service-oriented General Manager (Operations) to oversee all operational functions of our premium property in Valsad frequented by expatriates, senior corporate executives, and global business leaders. The GM – Operations will ensure seamless service delivery, impeccable guest satisfaction, and operational efficiency while maintaining the property’s reputation as the preferred choice for high-profile clientele. Key Responsibilities1. Operational Excellence Direct and coordinate daily operations across all departments — Front Office, Housekeeping, F&B, Guest Services, Security, and Maintenance. Maintain world-class service standards while optimizing efficiency and cost controls. Develop SOPs tailored to high-profile guests with diverse cultural expectations. 2. Guest Experience Management Ensure every guest interaction is handled with discretion, speed, and personalized attention. Implement VIP handling protocols for expats, business leaders, and long-stay corporate guests. Monitor guest feedback and take proactive steps to enhance satisfaction scores. 3. Coordination & Cross-Departmental Leadership Align operational teams to work in synergy for smooth guest experiences and events. Conduct regular operations reviews and ensure compliance with brand standards. Collaborate with Sales & Marketing teams to support corporate partnerships and special events. 4. Compliance, Safety & Quality Ensure compliance with health, safety, and legal regulations. Maintain security protocols for high-profile guests, including discreet protective measures when needed. Uphold quality control across all touchpoints of the guest journey. 5. Financial & Resource Management Manage budgets, cost controls, and resource allocation for optimal performance. Identify opportunities for operational cost savings without compromising service quality. Monitor occupancy trends and operational KPIs to support revenue growth. 6. Team Leadership Lead, train, and motivate department heads and operational teams. Foster a culture of accountability, excellence, and guest-first mindset. Implement regular training for cultural sensitivity and elite client handling. Qualifications & Experience Minimum 5 years of senior operations experience in luxury hotels, premium serviced residences, or executive accommodations. Demonstrated ability to manage high-value clientele, including expats and corporate executives. Strong knowledge of corporate hospitality landscape. Proven skills in crisis management, operational planning, and multi-department leadership. Excellent communication, organizational, and leadership skills. Personal Attributes Hands-on leader with exceptional attention to detail. Calm under pressure, with high emotional intelligence. Strong cultural awareness and ability to adapt to diverse guest profiles. Professional demeanor with impeccable grooming standards. Job Type: Permanent Pay: ₹800,000.00 - ₹1,000,000.00 per year Work Location: In person

The Business Head will provide strategic leadership and end-to-end business ownership for Woods Hospitality. This role will be responsible for scaling revenue, ensuring operational excellence across all properties, and positioning Woods Hospitality as a leading name in the industry. The ideal candidate will be a visionary leader with strong commercial acumen, hospitality expertise, and the ability to drive growth through innovation, partnerships, and customer-centric strategies. Key ResponsibilitiesStrategic Leadership & Growth Define and execute long-term business strategies aligned with Woods Hospitality’s vision. Drive revenue growth across room sales, F&B, events, and experiential offerings. Oversee expansion plans, including new property launches and market entry strategies. P&L & Financial Management Own full P&L responsibility across properties. Optimize budgets, pricing, and cost structures to maximize profitability. Regularly monitor business KPIs and financial performance. Business Development & Partnerships Build strategic alliances with corporates, travel agencies, wedding planners, OTAs, and luxury networks. Identify and penetrate new revenue streams such as MICE, destination weddings, and long-stay corporate tie-ups. Enhance direct booking channels and reduce third-party dependency. Operations & Brand Excellence Work with General Managers and functional heads to ensure high service standards across all units. Strengthen brand positioning through unique hospitality experiences and premium guest engagement. Implement best practices in customer experience, sustainability, and innovation. Team Leadership Lead, mentor, and inspire cross-functional teams across sales, operations, and marketing. Build a high-performance culture focused on accountability, growth, and excellence. Drive leadership succession planning within the group. Market & Competitive Intelligence Continuously track industry trends, competitor strategies, and customer insights. Innovate offerings to keep Woods Hospitality ahead of market shifts. Qualifications & Skills MBA or equivalent degree in Business/Hotel Management from a reputed institution. ATLEAST 8 years of progressive leadership experience in hospitality, resorts, or luxury lifestyle brands. Proven success in driving revenue growth, managing P&L, and scaling multi-unit operations. Strong industry network across corporate, travel, and luxury markets. Exceptional negotiation, communication, and stakeholder management skills. Strategic thinker with hands-on execution capability. Personal Attributes Visionary with entrepreneurial drive. High energy, passion for hospitality, and customer-first mindset. Strong leadership presence with emotional intelligence. Ability to thrive in dynamic, fast-scaling environments. Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹700,000.00 per month Work Location: In person

The Business Development Manager will be responsible for driving revenue growth, building strategic partnerships, and expanding market presence for Woods Hospitality. The role demands a proactive, result-driven professional with strong industry networks and the ability to identify new business opportunities across corporate, travel, and leisure segments. Develop and implement strategies to achieve sales targets and increase overall revenue. Build and maintain a strong client base across corporate accounts, travel agents, OTAs, and event planners. Drive direct bookings and reduce dependency on third-party platforms. Market Development Identify and pursue new market segments, including MICE (Meetings, Incentives, Conferences, Exhibitions), weddings, and luxury travel. Research competitor activities and market trends to position Woods Hospitality ahead of competition. Partnerships & Networking Build strategic alliances with corporates, travel trade, event companies, and hospitality networks. Represent Woods Hospitality at trade shows, networking events, and industry forums. Brand Visibility & Marketing Support Work with the marketing team to design and execute promotional campaigns. Promote Woods Hospitality’s unique offerings across digital and offline channels. Client Relationship Management Develop long-term relationships with key clients and stakeholders. Ensure exceptional customer experience and repeat business through personalized service. Reporting & Strategy Prepare regular business performance reports and pipeline forecasts. Recommend strategic initiatives to the senior management for expansion and growth. Job Types: Full-time, Permanent Pay: ₹23,507.49 - ₹39,822.30 per month Work Location: In person