Front Desk Executive

Job Description: Front Office Executive

Position Title - FRONT OFFICE EXECUTIVE

Level - EXECUTIVE

Location -Valsad

Added advantages for Female-applicants from local Gujarat (or ready to relocate at Valsad Gujarat)

Woods Hospitality, Valsad

Job Summary:-

We are seeking a dynamic and guest-oriented Front Office Executive to join our team at Woods Hospitality, Valsad. The ideal candidate will be responsible for providing exceptional guest service, ensuring smooth check-in and check-out processes, and contributing to the overall guest experience.

Responsibilities:-

· Greet and welcome guests upon arrival, creating a warm and inviting atmosphere.

· Handle guest inquiries and requests promptly and efficiently.

· Assist with reservations, cancellations, and modifications.

· Developing and implementing strategies to target eco-conscious travelers and corporate clients seeking sustainable options.

· Leveraging the hotel's eco-friendly initiatives to create compelling sales pitches and marketing materials.

· Partnering with industry associations and organizations focused on sustainable tourism.

· Identifying and pursuing opportunities within the wellness and retreat market segments.

· Process guest check-ins and check-outs accurately and timely.

· Handle cash and credit card transactions.

· Maintain accurate guest records and information.

· Coordinate with other departments to ensure guest satisfaction.

· Resolve guest complaints and issues in a professional and timely manner.

· Up sell hotel amenities and services.

· Maintain a clean and organized front desk area.

Qualifications:-

· Previous experience in the hospitality industry, preferably in a front office role.

· Excellent communication and interpersonal skills.

· Strong customer service orientation.

· Ability to work effectively under pressure and handle multiple tasks simultaneously.

· Attention to detail and organizational skills. Proficiency in computer systems and property management software. Flexibility to work various shifts, including weekends and holidays.

Job Type: Full-time

Benefits:

• Food provided

Work Location: In person

Application Deadline: 24/02/2025
Expected Start Date: 25/02/2025