Assistant Operations Manager

***Please do not apply if you are not from hospitality or hotel industry

Profile: Assistant Operations Manager
Years of Relevant Experience: 3+
Job Location: Valsad, Gujarat
Education: Any Bachelor’s Degree

Job Description

The Assistant Operations Manager will support the Operations Manager in ensuring smooth day-to-day functioning of the property. The role focuses on staff coordination, guest satisfaction, and departmental support. The Assistant Operations Manager will be responsible for supervising operations during assigned shifts, ensuring SOP compliance, and assisting in staff training and performance monitoring.

Roles & Responsibilities

• Assist the Operations Manager in supervising daily hotel operations across all departments.
• Coordinate with front office, housekeeping, F&B, and other teams to ensure smooth service delivery.
• Support in staff scheduling and maintaining duty rosters.
• Monitor staff performance and report key issues to the Operations Manager.
• Handle guest queries and complaints promptly, escalating when necessary.
• Conduct regular floor checks to ensure quality and service standards are met.
• Assist in implementing training programs and reinforcing SOPs.
• Maintain basic operational reports (attendance, shift summaries, guest feedback).
• Support in cost control initiatives and resource allocation.
• Act as the in-charge during the absence of the Operations Manager.

Requirements

• Bachelor’s degree in Hospitality, Business, or related field.
• Minimum 2 years’ experience in hotel operations or supervisory role.
• Must have excellent English communication skills(written and verbal)
• Strong communication and interpersonal skills.
• Ability to manage teams and coordinate across multiple departments.
• Problem-solving and decision-making skills under pressure.
• Good organizational and time-management abilities.
• Preference will be given to candidates who have progressed through the Front Office hierarchy and gained cross-department exposure.

Require immediate joiners ....max notice 15 days.

Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Work Location: In person