Operations Manager- Freight Forwarding

Location: Gurgaon

Department: Operations – Import

Employment Type: Full-Time

Key Responsibilities:

End-to-End Operations Execution

• Directly manage daily import/export operations including documentation, customs clearance, freight forwarding, warehousing, and delivery coordination.

• Closely monitor and aggressively drive timelines across each step of the supply chain to ensure seamless execution.

• Proactively resolve any operational bottlenecks, delays, or escalations with a problem-solving mindset.

• Ensure timely coordination with internal departments (sales, procurement, finance) for aligned execution.

Regulatory & Compliance

• Ensure all documentation and processes meet international trade regulations, customs laws, and corporate compliance standards.

• Stay updated with trade policies, INCOTERMS, HS codes, and regional compliance requirements.

• Collaborate with compliance/legal teams to handle audits, risk assessments, and regulatory filings.

Vendor & Cost Management

• Manage and evaluate performance of external service providers such as logistics companies, freight forwarders, and customs agents.

• Negotiate rates, optimize costs, and track vendor SLAs aggressively to ensure value and reliability.

• Conduct regular vendor reviews and renegotiate contracts where necessary.

Team Oversight & Coordination

• Lead a small to mid-sized team responsible for logistics and trade operations.

• Set clear KPIs, monitor performance rigorously, and foster a results-oriented environment.

• Provide hands-on guidance, training, and problem-solving support to the team.

Technology, Reporting & Controls

• Leverage logistics systems (e.g. ICAFFE or similar platforms) to manage shipments, documentation, and real-time tracking.

• Generate and present clear, data-driven operational reports on shipment status, delivery accuracy, and logistics costs.

• Monitor key performance indicators daily to ensure no slippage in process or delivery.

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Qualifications & Experience:

• Bachelor’s degree in International Business, Supply Chain, Logistics, or a related discipline.

• 8+ years of experience in import/export operations with at least 3+ years in a managerial or supervisory role.

• Strong command of customs procedures, INCOTERMS, international shipping, and regulatory documentation.

• Proven track record of managing logistics end-to-end, with an aggressive and performance-focused approach.

• Proficient in MS Office (especially Excel) and logistics software/tools.

• Exceptional execution skills, attention to detail, and the ability to work under pressure.

• • Excellent communication, vendor management, and team leadership skills.