Operations Manager

Job Overview:

Operations Manager

Key Responsibilities:

• Own and optimize the agency’s internal operations and process flows across departments (PR, Social, Finance, BD, Design).
• Build project management frameworks that ensure seamless execution, timely delivery, and measurable output.
• Develop and monitor KPIs, performance dashboards, and resource planning trackers.
• Coordinate cross-functional projects and maintain alignment between creative and business functions.
• Standardize and implement SOPs across recurring processes; identify and close process gaps.
• Manage vendor operations — including contracts, onboarding, invoicing, and communications.
• Oversee agency tools and platforms for task management, reporting, and automation.
• Support the leadership team with reports, audits, documentation, and operational decision-making inputs.
• Lead the onboarding of new tools or systems for greater operational productivity.

Requirements:

• Bachelor’s degree in Business Administration, Operations, or a related field (MBA preferred).
• 3–5 years of proven experience in an operations, program management, or process ownership role.
• Prior experience in a marketing, media, startup, or creative agency environment.
• Strong project management and documentation skills.
• Excellent communication, stakeholder management, and analytical abilities.
• Proficiency in Google Workspace, MS Office, and platforms like Notion, Asana, Trello, ClickUp, or Airtable.
• Strong problem-solving mindset and ability to juggle priorities in a deadline-driven setup.

Nice to Have:

• Experience scaling operations in an early-stage or high-growth company.
• Familiarity with financial processes like budgeting, invoicing, or collections.
• Ability to create high-impact presentations and reports.

Why Join Us?

• Be part of a fast-growing, creatively led agency.
• Work closely with leadership across functions and contribute to strategic growth.
• Drive real change and innovation in how we work.
• Competitive compensation + opportunities for accelerated growth.