Operations Manager

Key Responsibilities:

A. Academic & Student Operations:

• Manage the complete admission cycle for Europe/Germany from enquiry to enrollment.
  
• Review and verify all academic documents and eligibility criteria before submission.
  
• Coordinate with universities, colleges, and visa offices for admission decisions and documentation.
  
• Ensure accuracy and timeliness in offer processing, visa applications, and tuition fee follow-ups.
  
• Maintain updated knowledge of European university policies, programs, scholarships, and timelines.
  
• Support students and counselors with guidance on SOPs, LORs, accommodation, and pre-departure formalities.
  

B. Functional Operations:

• Oversee the

  daily operational workflow

  of the Study Abroad division and ensure compliance with company SOPs.
• Maintain

  data accuracy

  across all systems (CRM, MIS, student management tools).
• Prepare

  weekly and monthly operational reports

  on application pipeline, offer ratio, and visa conversion rates.
• Liaise with internal departments (Counseling, Marketing, Accounts, and Compliance) for smooth process execution.
  
• Ensure adherence to

  quality and turnaround time (TAT)

  benchmarks for all applications.
• Identify

  process gaps

  and recommend

  operational improvements

  for efficiency and productivity.
• Support management in

  forecasting, budgeting, and audit documentation

  related to student operations.
• Assist in the development and implementation of

  process automation and digital workflows

  .

C. Compliance & Governance:

• Ensure compliance with university, embassy, and organizational policies.
  
• Safeguard student data confidentiality and documentation integrity.
  
• Maintain a record of communication and decision logs for audit and review purposes.
  

Core Competencies:

• In-depth knowledge of

  Europe’s higher education system

  , especially

  Germany

  .
• Strong operational and coordination skills.
  
• Excellent organizational and analytical abilities.
  
• High proficiency in

  data management, reporting, and process documentation

  .
• Effective written and verbal communication skills.
  
• Customer-centric approach with attention to accuracy and timelines.
  
• Proficiency in MS Office, Excel, CRM tools, and digital workflow platforms.
  

Educational & Professional Requirements:

• Graduate / Postgraduate in any discipline (preferably Education, Management, or International Relations).
  

• 3–7 years

  of experience in

  Study Abroad Operations

  or

  Education Process Management

  .
• Prior exposure to

  European institutions, particularly Germany

  , is highly desirable.
• Experience in handling both

  academic

  and

  functional operations

  will be an added advantage.

Key Attributes:

• Process-driven and detail-oriented.
  
• Strong interpersonal and cross-functional coordination skills.
  
• Ability to work independently and under tight timelines.
  
• Ethical, accountable, and quality-conscious.