Job
Description
JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Operations Lead - Abstractions JBS Lease Administration (Gurugram) Reporting to: Senior Director or Above Key Stakeholders: Account Managers, Transition Manager, Clients/Stakeholders and their teams Direct Reports: Supervisors/Team Leads What this job involves: High level of independence Do you work independently without close supervision? We can offer you an exciting role where you can use this passion to enhance your skills and play an important role in delivering consistent and qualitative Lease Administration Abstraction services for JLL Clients. You will be managing a team of individuals who work on Abstraction aspect of Lease Administration and their Supervisors/Assistant Managers. You will be acting as an Operations Lead for Abstractions and will be accountable for the operational delivery of your team members. At a high level you will be accountable for Operational delivery of Abstractions, wherein you will be accountable for overall employee life-cycle management: Recruitment, Development, Salary review, Promotion, and providing day-to-day support. A very high degree of independence is required on a day-to-day basis but will be responsible to the Lease Administration Deliveries to provide agreed level of services, defined by targeted KPIs in line with policies and procedures. Manage administrative and recruitment matters in consultation. Act as the contact for interaction and escalations with the parties related to the delivery of Abstraction services and work closely with contractors. You might have responsibility for directly working with the multiple stakeholders to ensure continuous performance improvement and sharing best practices within the team and across all regional functions. Highest qualitative delivery You will manage administrative and recruitment matters in consultation with the Hub/Regional Operations Leads and Hub Leads. You will manage the team of abstractions and double checkers in JBS. A high degree of independence is required on a day to day basis but will be responsible to the Lease Administration Deliveries. Acting as a mentor and providing guidance when required to all members in Warsaw Lease Administration Centre. You will act as the primary contact for interaction with all parties to keep the lease administration database current and accurate. You will be accountable for the work done by the Abstractors and Double checkers who manages client abstractions and ensuring Turn Around Time and responsiveness is maintained and met in a timely manner. Ensure our processes and procedures are maintained to ensure adherence with all internal and external policies. Manage/perform ad hoc projects/tasks to ensure clear communication on progress and timely completion of all assigned tasks. Work closely with internal Stakeholders to resolve any escalations and take corrective and preventive measures. As a Operations Lead, ensure operational activities are performed within the agreed and stipulated timelines. Actively encourage an environment that supports teamwork, cooperation, performance excellence and personal success. This position is responsible for managing all aspects of lease administration. This will include managing various team of Lease Admin, portfolio reviews, management reporting, planning/ tracking and monitoring of all the resources in JBS LA team. To be actively involved in performance metrics – KPIs i.e. Quality, TAT, and Productivity. Also the focus would be on accurate abstractions and keeping the client database current. Additional responsibilities Contribute to team meetings, actively support other team members. Maintain respect for other staff at all times. Regional business relations and stakeholder communication. Deliver excellent customer service. Build and develop effective relationships with key stakeholders and be comfortable communicating across all levels. Accountable for Abstraction staff (analysts, senior analysts and assistant managers, Managers) who perform Abstraction services. Able to transition and implement start up accounts independently. Able to provide solutions and strategies for client needs and concerns. Able to understand the balance between the scope of works, the clients want and needs, and the productivity required for profitability. Providing strong leadership to reporting line and managing expectations within the team (performance, compensation and promotion). Responsible for the contract and fee structure and monthly billing process. Other tasks requested by management. Sounds like you? To apply, you need to have: Impeccable expertise We’re looking for University Graduates/Post Graduates or equivalent work experience in lease administration. A PMP / MBA degree is preferred. A minimum of 7 years’ industry experience required either in the corporate environment, third party service provider or as a consultant; Strong attention to detail; Knowledge of real estate leases and accounting would be useful; Demonstrated ability to maintain and manage accurate data; Demonstrated ability to prioritise work within tight operational and financial deadlines; Good interpersonal skills to operate as a pro-active member of a small core team; Positive approach to meeting clients’ needs; Experience in using a property management/lease administration system. Should be able to work with and report to multiple point of contacts and multiple projects at the same time. Strong team management and project management skills including project planning. Immaculate knowledge You should possess sound computer skills in Microsoft Office (MS Excel, Outlook), Strong Project Management Skills, Excellent Verbal and Written Communication Skills, Strong organizational and interpersonal skills, Demonstrated ability manage a team and prioritise work within tight operational deadlines, Readiness to change, receptivity to new ideas, able to provide solutions and strategies for client needs and concerns when required, Attention to details, high degree of workplace ethics and integrity. Able to Demonstrate Resilience: Should be able to deal with day to day stress and effectively manage self and others’ emotions, Strategic Thinking and Networking: Develop workable solutions and strategies. Diligence: Persistent in efforts, practice care and caution in job with solution-oriented approach. Avid Reader and fast learner If you have an interest in Reading, strong comprehension and paraphrasing skills, clarity on Lease Administration concepts, then this job is a perfect match for you. This job involves Critical and Innovative thinking, effectively manage self and other emotions, Self-motivated and a strong team player and delivery of the work in tight operational deadlines. We are looking for a candidate who is highly responsible and accountable and work with least supervision. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL – We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
