Operations Lead - Abstractions

Job Description

Operations Lead - Abstractions JBS Lease Administration (Gurugram) Reporting toSenior Director or Above Key Stakeholders Account Managers, Transition Manager, Clients/Stakeholders and their teams Direct ReportsSupervisors/Team Leads What this job involves: High level of independence Do you work independently without close supervisionWe can offer you an exciting role where you can use this passion to enhance your skills and play an important role in delivering consistent and qualitative Lease Administration Abstraction services for JLL Clients. You will be managing a team of individuals who work on Abstraction aspect of Lease Administration and their Supervisors/Assistant Managers. You will be acting as an Operations Lead for Abstractions and will be accountable for the operational delivery of your team members. At a high level you will be accountable for Operational delivery of Abstractions, wherein you will be accountable for overall employee life-cycle managementRecruitment, Development, Salary review, Promotion, and providing day-to-day support. A very high degree of independence is required on a day-to-day basis but will be responsible to the Lease Administration Deliveries to provide agreed level of services, defined by targeted KPIs in line with policies and procedures. Manage administrative and recruitment matters in consultation. Act as the contact for interaction and escalations with the parties related to the delivery of Abstraction services and work closely with contractors. You might have responsibility for directly working with the multiple stakeholders to ensure continuous performance improvement and sharing best practices within the team and across all regional functions. Highest qualitative delivery You will manage administrative and recruitment matters in consultation with the Hub/Regional Operations Leads and Hub Leads. You will manage the team of abstractions and double checkers in JBS. A high degree of independence is required on a day to day basis but will be responsible to the Lease Administration Deliveries. Acting as a mentor and providing guidance when required to all members in Warsaw Lease Administration Centre. You will act as the primary contact for interaction with all parties to keep the lease administration database current and accurate. You will be accountable for the work done by the Abstractors and Double checkers who manages client abstractions and ensuring Turn Around Time and responsiveness is maintained and met in a timely manner. Ensure our processes and procedures are maintained to ensure adherence with all internal and external policies. Manage/perform ad hoc projects/tasks to ensure clear communication on progress and timely completion of all assigned tasks. Work closely with internal Stakeholders to resolve any escalations and take corrective and preventive measures. As a Operations Lead, ensure operational activities are performed within the agreed and stipulated timelines. Actively encourage an environment that supports teamwork, cooperation, performance excellence and personal success. This position is responsible for managing all aspects of lease administration. This will include managing various team of Lease Admin, portfolio reviews, management reporting, planning/ tracking and monitoring of all the resources in JBS LA team. To be actively involved in performance metrics - KPIs i.e. Quality, TAT, and Productivity. Also the focus would be on accurate abstractions and keeping the client database current. Additional responsibilities Contribute to team meetings, actively support other team members. Maintain respect for other staff at all times. Regional business relations and stakeholder communication. Deliver excellent customer service. Build and develop effective relationships with key stakeholders and be comfortable communicating across all levels. Accountable for Abstraction staff (analysts, senior analysts and assistant managers, Managers) who perform Abstraction services. Able to transition and implement start up accounts independently. Able to provide solutions and strategies for client needs and concerns. Able to understand the balance between the scope of works, the clients want and needs, and the productivity required for profitability. Providing strong leadership to reporting line and managing expectations within the team (performance, compensation and promotion). Responsible for the contract and fee structure and monthly billing process. Other tasks requested by management.