Job
Description
As a Lease Administration Operations Lead at JLL in Gurugram, you will be responsible for managing a team that delivers consistent and qualitative Lease Administration Abstraction services for clients. Working with a high level of independence, you will oversee the operational delivery of the team, including recruitment, development, salary reviews, promotions, and day-to-day support. You will be accountable for ensuring operational excellence and meeting targeted KPIs in line with policies and procedures. Additionally, you will liaise with various stakeholders to drive continuous performance improvement and share best practices within the team and across regional functions. In this role, you will manage administrative and recruitment matters, act as a mentor, and provide guidance to team members in the Lease Administration Centre. You will be the primary contact for interactions with all parties to maintain the lease administration database accuracy. Your responsibilities will include overseeing the work of Abstractors and Double Checkers, ensuring timely delivery, adherence to processes, and resolution of escalations. Collaborating with internal stakeholders, you will work towards operational efficiency within agreed timelines and foster a culture of teamwork, cooperation, and performance excellence. Furthermore, you will be involved in managing all aspects of lease administration, such as portfolio reviews, management reporting, resource planning, and monitoring. You will actively contribute to team meetings, maintain respectful relationships with staff, and deliver excellent customer service. Building effective relationships with key stakeholders and providing solutions for client needs will be a key focus of your role. You will also be responsible for managing Abstraction staff, transitioning start-up accounts, and overseeing the contract and fee structure. To excel in this role, you should have a University Graduate/Post Graduate degree or equivalent work experience in lease administration, preferably with a PMP/MBA degree. A minimum of 7 years of industry experience is required, along with strong attention to detail, knowledge of real estate leases, and the ability to prioritize work effectively. Proficiency in Microsoft Office, strong project management skills, excellent communication abilities, and a positive approach to meeting client needs are essential qualities for this position. If you are an avid reader with strong comprehension skills, a critical thinker, and a fast learner who can work effectively in a dynamic environment with minimal supervision, we encourage you to apply for this exciting opportunity. This role offers the chance to leverage your expertise, knowledge, and leadership skills to make a significant impact in the field of lease administration. Don't miss out on this opportunity apply today!,
