9 Operations Lead Jobs

Key Responsibilities Should be innovative and should be able to give new ideas Should have good negotiation skills with vendors Conduct facility and EHS related trainings to the teams / vendors Ability to lead the team Should be able to quickly mobilize resources to meet the ever changing demands Should be able to coordinate with the building authorities for building related matters Reporting to the client on daily and weekly basis Work closely with finance to ensure vendors are paid on time Conducting compliance audits and ISO audits on behalf of clients Able to lead, guide and motivate for Entry level & Middle level staff Maintaining relationship with quality vendors that they are reliable and cost effective Make Daily Reports of Attendance, Consumable Report, and Incident Report & Clients Meeting Tracker Handling employeequeries and resolving them in a professional manner Ensure all operational and safety procedures are properly followed Inspect and approve staff work performance Demonstrate leadership and training to staff Communicate effectively to staff Qualification: Should be having an experience of 4-10years with Facility Management background Should possess an eye for detail The person needs to have excellent communication skills, experience in working with a very young and demanding set of employees, having the ability to navigate in unknown circumstances and situations, and needs to connect well with the employees A very smart, energetic person who is capable of taking initiative and decisions when needed

Eligibility Criteria Bachelors degree in Business Administration, Operations Management, or a related field. Proven experience in an operational role, preferably in a similar industry( E-Commerce) Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Proficiency in MS Office and operational management software. Ability to work independently and as part of a team. Strong organizational and multitasking skills. Job Responsibilities Assist in planning and executing operational strategies. Oversee daily operational activities and ensure they align with the companys objectives. Monitor and analyze the effectiveness of various processes and workflows. Identify areas for improvement in operational processes. Develop and implement process optimization initiatives. Monitor the impact of implemented changes and adjust strategies as necessary. Coordinate with various departments to ensure seamless operations. Communicate effectively with team members and management. Prepare and present reports on operational performance. Monitor quality control processes and implement corrective actions when needed. Oversee the entire order fulfillment process, ensuring timely and accurate order processing. Coordinate with warehouse and logistics teams to ensure efficient packing, shipping, and delivery of products. Monitor order status and resolve any issues related to delays, cancellations, or returns. Manage inventory levels to prevent stockouts and overstock situations. Implement inventory control procedures to maintain accurate stock records. Work with shipping carriers and logistics partners to optimize delivery routes and costs. Collaborate with the customer service team to address and resolve customer inquiries and complaints. Maintain relationships by supporting suppliers and vendors.

Role Purpose The purpose of this role is to lead DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining the integration and deployment processes Do Drive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applications Design and define the overall DevOps architecture/ framework to for a project/ module delivery as per the client requirement Decide on the DevOps tool & platform and which needs to be deployed aligned to the customers requirement Create a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordingly Define & manage the IT infrastructure as per the requirement of the supported software code Manage and drive the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, to testing, to staging, to release, configuration and monitoring Work with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptions Ensure on boarding application configuration from planning to release stage Integrate security in the entire dev-ops lifecycle to ensure no cyber risk and data privacy is maintained Provide customer support/ service on the DevOps tools Timely support internal & external customers escalations on multiple platforms Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Provide knowledge transfer, sharing best practices with the team and motivate Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Incase of performance issues, take necessary action with zero tolerance for will based performance issues Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver 1. Continuous Integration, Deployment & Monitoring 100% error free on boarding & implementation 2. CSAT Manage service tools Troubleshoot queries Customer experience 3. Capability Building & Team Management % trained on new age skills, Team attrition %, Employee satisfaction score Mandatory Skills: DevOps. Experience: 8-10 Years.

BNC has been mandated to recruit an experienced Operations Lead to oversee backend financial operations for one of our consulting client based in Rohini, Delhi. Key Responsibilities: Lead and manage end-to-end backend financial operations including reconciliations, accounts payable/receivable, transaction processing, settlements, and reporting functions. Oversee and drive process management and optimization , ensuring SLA/KPI adherence and continuous improvement. Play a critical role in transitioning new processes from client teams including documentation, knowledge transfer, stabilization, and BAU handover. Effectively lead, coach, and mentor a team of 1020 members; manage daily workflow, resource planning, and performance evaluation. Ensure compliance with internal controls , client requirements, and global regulatory standards. Analyze operational metrics and dashboards; provide insights to senior leadership for performance improvement. Partner with client stakeholders to deliver seamless operations and proactive issue resolution . Manage escalations, risks, and change requests with a solution-oriented approach. Support audits and due diligence activities by providing accurate process documentation and data. Key Requirements: CA or MBA (Finance) with 89 years of experience in backend financial operations within the BPO or shared services industry, preferably in a global/multi-region environment. Proven expertise in operations management , financial controls , and team leadership . Hands-on experience in process transitions and migrations (onshore/offshore model preferred). Strong understanding of financial processes such as reconciliations, P2P, O2C, R2R, and general ledger activities. Proficiency in ERP tools such as SAP, Oracle, Tally , or other financial systems. Exceptional communication and stakeholder management skills with the ability to interact across global teams. Knowledge of quality frameworks like Lean, Six Sigma (preferred but not mandatory). Ready to join within 1 month or less . Compensation: Rs. 25-30LPA If interested please share your resume at [HIDDEN TEXT]

Position: Strategy, Planning, Scaleup, Operations & Governance Lead-Pune Centre (Leading MNC IT Captive) Role: - The primary responsibility is overseeing the strategy and planning of Pune center and provide matrix leadership to the Technology, Data & Analytics and COE teams based in Pune - Provide local oversight to associates in Pune, and work towards expanding their headcount and capabilities, enabling delivery of products and solutions which will drive increased or new revenue for the firm and create a culture of innovation - Oversee the planning, building and scaling up of operations of the functional center in Pune - Drive transformation initiatives to enhance operational efficiency and effectiveness. Drive continuous process improvement activities and efficiency by monitoring performance / feedback and implementing enhancements - Develop and implement strategic plans to drive the growth and success of the GCC - Successfully implementing organization policies to ensure the center is meeting its short-and long-term objectives - Oversee site operations to ensure compliance with local and international regulations as well as implement policies and procedures to maintain regulatory compliance - Relationship management up to all levels of executive global management with ability to navigate and influence across complex, cross functional reporting structures - Work collaboratively with global leaders to understand requirements, effectively build / transition capabilities in Pune aligned with enterprise strategic priorities - Partner with other support functions such as HR, Finance, Legal, InfoSec, etc. in effective implementation of governance framework and adherence to all local compliance requirements - Build and sustain the Company culture and drive retention and engagement - Oversee financial performance of the Pune center and manage organization's resources optimally in line with the enterprise objectives and guidelines as well as according to current laws and regulations - The role will report into the Head of Global Capability Centers Requirements: - Minimum of 16-19 years of work experience in strategic planning, management consulting, or a related function - Academic Qualification: Bachelors degree in engineering (Tier 1 Institute) coupled with MBA (Tier 1 Institute) - Must have handled similar leadership roles for at least 5+ years with responsibility and control over the complete business function and operations management - Experience in handling projects with multiple work streams and coordinating complex cross-enterprise processes - Expertise in managing global and cross-functional teams with a strong background in engineering and technology, strategic planning and software development - Experience in leading high value innovation, applied technology research teams and end-to-end technology solution delivery - Familiarity with digital innovation and technology scaling - Experience in the financial services or Fin-tech industry, preferred - Process driven with strong leadership skills and exceptionally customer focused to create a culture of Customer centricity - Ability to Deal effectively with demanding situations and design and implement interventions - Proven and consistent track record of executing against aggressive growth strategies and delivering against targets Location: Pune This position is for a Client of Vertex Corporate Services which is a Leading MNC IT Captive

Team Leader/Process Specialist Operations for BPO Candidate should have exp. in International Banking/US Banking Managing tasks for International Fintech/Banking Process Responsible for Process workflow management Responsible for Customer Interaction Required Candidate profile Graduation in any discipline Operations Management, Banking Operations Excellent analytical and problem-solving skills Excellent communication skill A customer-oriented and result-driven mindset

Hiring Team Leader Operations for International process for Candidate with Banking/BFSI domain prefferd Managing the day-to-day activities of the team Handle escalated customer issues and complaints Excellent communication skill Location - Malad Required Candidate profile Graduation in any discipline Excellent analytical and problem-solving skills Strong knowledge of calibration Excellent communication skill A customer-oriented and result-driven mindset

Hiring Team Leader for International process for Malad Candidate should have exp. in any Domain International exp. mandatory Supervise, coach, and motivate the team members Manage a team of 15-20 employees On Paper TL's can apply Required Candidate profile Graduation in any discipline Excellent analytical and problem-solving skills Strong knowledge of calibration Excellent communication skill A customer-oriented and result-driven mindset

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Senior Process Manager Role and responsibilities: Ability to execute and manage product large scale data transformation projects Delivering product data categorization, enrichment, PIM re-platforming (non-technical) projects-preferably from e-commerce projects would be plus. Ensure delivery of Client KPIs including day to day service levels, customer experience, quality measures and compliance measures To proactively maintain regular engagement with key client contacts in line with client expectations Execute a well-defined Communication and Engagement model in place to ensure the teams understand the performance of our business Stakeholder management Regular governance calls with onshore (APJ / EMEA / US) clients Building domain expertise within the team Setting and reviewing Quality performance standards Building audit checklists and quality control measures Managing team of people and performance management of team members Idea generation: Creating innovative ways to increase both productivity and quality Setting and reviewing of organizational / productivity objectives in line with the commercial contract Responsible for Business Continuity MIS Reporting Qualifications and Education Requirements: Basic: - BE. In Mechanical/Electrical/Electronics with 8+ years of experience Preferred: - Experience in handling Master Data Management, Product data management/enrichment projects in any of the following industry domains - MRO, Core Electrical & Electronics, Plumbing, HVAC, Power Tools, Consumer Electronics, Office Stationary and PET products. Salary: Best as per the industry standards Location: Mumbai Shifts: EMEA- 5 days working. Essential Skills: Experience in handling PIM taxonomy, product data modelling, product categorization, product content enrichment, digital assets sourcing projects Familiarity with BMECat electronic product catalogues, and industry standard classification systems ETIM, eClass, UNSPSC, etc. Working knowledge of PIM platforms - STEP Stibo, Informatica Product 360, Riversand, IBM WebSphere Commerce (WCS), etc. Excellent communication skills verbal, written, etc. Ability to work independently with minimal supervision as a self-starter Strong skills in reporting and presentation of key business information Experienced in managing mid-size (6-8) multi-site /Multi skilled teams Strong organizational skills Excellent in analytical thinking and problem solving. Interested candidates can mail their resume to vivek.gopal@eclerx.com or can call on 9773307354. Thanks, Vivek Gopal Process Manager-Recruitment