Operations Executive

About Us

Our Vision

Ethnus is a leading Emerging Technology training provider and has trained over 1.6 million students. Pioneering in employability enhancement and skill development since 2007, Ethnus provides training, certification, and placement support to its students in relevant industry-specific jobs. Ethnus has the honour of being the Cloud expert for Team India in the WorldSkills 2022 competition. We are the Authorized Training Partner of Amazon Web Services (AWS) for the Cloud Computing courses, EC Council for Cyber Security courses, and many more. Our company has been mentioned by Hon. Minister of Education in the Parliament (2019) for delivering high-quality training and mentoring to students. Over 600 higher education institutions around the country trust our services to enhance and build the employability of their students.

Department

Desired Qualification & Experience

Location

Job Description:

As a Senior Operations Executive, you will be responsible for managing and executing various operational tasks to ensure the smooth running of training programs and related activities. Your role will involve interacting with multiple stakeholders, including freelancers, trainers, clients, and students, to deliver high-quality training experiences.

Key Responsibilities:

Stakeholder Interaction:

• Engage with freelancers and trainers for training programs and interviews.
• Communicate with clients regarding program schedules, clarify doubts, and gather feedback.
• Interact with students to collect feedback, clarify queries, and obtain testimonials.

Operational Support:

• Manage back-end operations tasks such as scheduling meetings, updating attendance, and maintaining program analysis reports.
• Handle logistics including travel and accommodation arrangements for trainers and associates.
• Maintain records for reimbursements, DA, incentives, and ensure timely processing.

Administrative Tasks:

• Develop and maintain reports using Microsoft Office, particularly Word and Excel.
• Assist in internal and external audits.
• Create test links, upload videos, and proofread content before publication.
• Schedule and manage meetings on platforms such as ZOOM, GTW, Microsoft Teams, and Google Meet.

Recruitment:

• Support the recruitment of new freelancers by scheduling demos and following recruitment procedures.

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• Prior experience in operations roles, with 1 to 3 years of relevant experience.
• Proficiency in Microsoft Office suite, especially Word and Excel.
• Excellent written and oral communication skills with attention to detail.
• Fluency in Kannada, Tamil, and English; proficiency in Hindi is a plus.
• Ability to handle multiple tasks, prioritize effectively, and work under tight deadlines.
• Self-motivated, target-oriented, with strong problem-solving and analytical skills.
• Basic to advanced knowledge in Excel.
• Excellent email communication and phone etiquette.
• Familiarity with CRM systems is preferable.

Join our team to contribute to the seamless execution of our training programs and play a crucial role in enhancing the learning experience for our students and clients.

• Industry-leading incentive program
• Health insurance coverage for employees and dependents
• Provision of a company-supplied SIM card
• Ample leave entitlements with flexible approval
• Flexible work week arrangements
• Comfortable travel options by AC III-Tier train or AC bus
• Reimbursements for fuel, vehicle maintenance, and other expenses
• Lodging in AC rooms during outstation travel
• Partnerships with leading brands like Google, Zoho, etc.