Operations Engineer

OPERATIONS ENGINEER

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

KEY RESPONSIBILITIES:

• Drive operations excellence through quality service delivery, resilience, security and processes. Ensure its measurement via KPI.

• Build, ensure adherence to best practices, like ITIL or Agile Methodology and tailor them to our needs. It includes, but not limited to: Monitoring and Event Management, Availability Management, Capacity & Performance Management, Incident Management, Service Request Management, Problem Management, Knowledge Management, Risk Management, Change Management, Release & Deploy Management.

• Lead or support special event execution, such as end of year sales events, cyber week, Black Friday

• Actively maintains knowledge in one or more identifiable specializations.

• Provides detailed and specific advice in their specialist area(s).

• Supports and promotes the development and sharing of specialist knowledge within the team.

• Collaborates with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the organization. Help external partners to resolve complex issues (wherever applicable

• Provide visibility on operational value created by the Product, back to the business stakeholders and Product team

• Assess impact & highlight risk of changes to the operations.

• Lead or participate in operational changes. e.g. : system upgrades, security fix, performance or reliability improvement

• Use your business process and technical knowledge to propose best solution to a problem.

• Lead or contribute to continuous improvement for the operations.

• Carry out regular solution and system health check and performance management, initiatives to keep the systems stable.

• Identify areas of improvement to keep production incidents (BVI) well within the agreed. number e.g. shift left, automation, proactive problem ticket management

• You or your team are expected to bring technical Operations experience into the Product teams

• Challenge and propose improvements to the system architecture Align timeline, dependencies and quality control with Product Tech stakeholders.

• Openly communicate with business stakeholders on on-going issues and their mitigation

• Build a productive relationship with partners and suppliers.

• Foster a collaboration relationship with co-dependent teams.

• Input on hiring and transition decisions (wherever applicable)

• Allocates the different work to the respective employees considering experience, complexity, workload and organizational efficiency.

• Continuously monitors and evaluates team workload and organizational efficiency with the support of Tech systems, data and analysis and team feedback and makes appropriate changes to meet business needs.

• Provides team members/direct reports with clear direction and targets that are aligned with business needs and Tech objectives.

• Process mindset

• Problem solving aptitude.

• Handle conflictual situation positively.

• Resilient to stressful situation

• Strong data driven decision making.

• Risk awareness and judgement

• Solution architecture and integration overview

• Tech Lead & product team (consultants, project managers)

• Respective Product Owner within the defined Product Areas together with relevant stakeholders and Suppliers

• University Degree or comparable education

• 6 years’ experience in application operations and software development

• Proficient spoken and written command of English

• ITIL and DevOps framework experience

• SAP IBP or SAP APO DP and Supply Planning Module Knowledge

• SAP APO Knowledge with understanding of CIF Interface, SAP Live Cache

• Knowledge of SAP Cloud Platform Integration (CPI-DS)

• SAP IBP Configuration and Modelling

• IBP Excel Add-In Expertise