Monitor and maintain the IT infrastructure, including servers, networks, and systems, to ensure optimal performance and availability. Provide technical support and troubleshooting via Telephone, Live chat or Self-service tools for infrastructure-related incidents, problems, and service requests, adhering to ITIL best practices including incident, problem, and change management. Implement and maintain network infrastructure components, such as switches, routers, firewalls, and load balancers. Configure and administer Azure resources, including virtual machines, storage accounts, virtual networks, and Azure Active Directory. Collaborate with cross-functional teams to design, implement, and maintain secure and scalable network architectures. Perform regular system maintenance, including patching, updates, and firmware upgrades for servers, operating systems, and network devices. Monitor and analyse system and network performance metrics, alerts, identify areas for improvement, and implement optimization strategies. Maintain accurate documentation of network diagrams, configurations, and system support procedures. Manage user accounts, permissions, and access controls in accordance with organizational security policies. Collaborate with vendors and third-party providers to resolve infrastructure-related issues and implement new technologies. Contribute to disaster recovery planning, backup strategies, and business continuity initiatives. Stay up to date with industry trends, emerging technologies, and best practices related to infrastructure management. Experience Qualifications and Skills: Bachelor s degree in computer science, Information Technology, or a related field. Proven experience as an Infrastructure System Support Engineer or similar role. Strong knowledge of Azure cloud services, including Azure VMs, Azure Storage, Azure Networking and Azure Active Directory. Strong knowledge of Microsoft 365 and Google Workspace. Solid understanding of networking protocols, routing, switching, and firewall concepts. Proficiency in server administration and troubleshooting, including Windows Server, MacOS and Linux environments. Experience with ITIL processes and best practices, including incident management, problem management, and change management. Familiarity with virtualization technologies, such as VMware or Hyper-V. Strong understanding of TCP/IP, DNS, DHCP, VPN, and other network protocols and services. Excellent problem-solving and analytical skills. Strong attention to detail and ability to prioritize and manage multiple tasks. Good communication skills and ability to work effectively in a team environment. Writing and maintaining knowledge articles to support customer self-service and the wider Service Desk. Engaging in continual service improvement activities to improve outcomes for customers and the business. Desired Skills Relevant certifications such as Microsoft Certified: Azure Administrator Associate or CCNA. Experience with enterprise back-up solutions such as Commvault or Veeam or Redstor. Familiarity with security frameworks and best practices. Understanding of DevOps principles and practices. Experience with monitoring and logging tools, such as Azure Monitor, Whatsupgold, NetFlow Analyzer, Icinga, or Nagios. Experience in working with ticketing tools such as ServiceNow.
Application Support (Must have) Extensive knowledge in troubleshooting web applications hosted in IIS or Apache. Should be able to replicate the issues raised by customers with available information. Deep dive into the issue to find RCA in given SLAs. Troubleshot both functional issues as well as performance issues in the applications. Proactively analyze the events logs and prevent any potential issues from happening. Database - MS SQL / Postgre SQL(Must have) Expert knowledge in writing complex sql queries in ms sql server or postgresql. Should be able to troubleshoot complex stored procedures, functions etc. Troubleshoot performance issues in DB server. Create custom sql queries to work around issues, bulk update data, purge data etc. Monitoring Azure Monitor, Cloud watch, Grafana, Ops genie (Must have) Should be acknowledging alerts triggered from various monitoring solutions and resolve them. Knowledge in creating or optimizing alerts is good to have. Also analyze logs from Azure Application Insights or tools like sumologic. Ticketing tools ServiceNow / Jira (Must have) Experience in ticket management. Create, update and triage tickets. Maintain ticket SLAs. Cloud Azure / AWS (Desired) Hands on experience is maintaining/troubleshooting azure/aws services. Windows/Linux VM basic level administration such as upscale/downscale, start/stop, ssh, troubleshoot logs, check disk spaces etc. Basic administration of Azure SQL or Postgres RDS clusters, performance monitoring, troubleshooting. Maintaining secrets. Storage account/S3 management activities. Basics of IAM administration. Troubleshoot issues of applications hosted in AKS/ECS clusters. Service bus queue troubleshooting. Deployment Azure Devops / Gitlab (Good to have ) Deploying applications using existing deployment pipelines. Troubleshoot deployment failures. Scripting Power shell / Shell (Good to have) Knowledge in writing scripts to automate tasks, setup workarounds. Experience Exp:-3+yrs Mandatory skillset:- Azure Cloud, MS SQL, Application Support and Infrastructure Maintenance
RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. Visit us here to find out more: www.rmindia.co.in please add role context/about the role here (From Job description) Responsibilities Develop and execute detailed test plans, test cases, and test scripts based on project requirements and specifications. Identify and document test requirements, scenarios, and acceptance criteria. Perform thorough manual testing of software applications to identify defects, inconsistencies, and areas for improvement. Conduct functional, regression, integration, system, and user acceptance testing. Log and track defects, providing clear and detailed descriptions of issues. Collaborate with developers to reproduce, prioritize, and resolve defects in a timely manner. Experience Proven relevant experience as a QA Engineer with a focus on manual testing. Strong knowledge of software testing methodologies, tools, and processes. Excellent analytical and problem-solving skills. Strong communication and teamwork abilities. Attention to detail and a commitment to quality. Familiarity with Agile/Scrum development methodologies.