Monitor and maintain the IT infrastructure, including servers, networks, and systems, to ensure optimal performance and availability. Provide technical support and troubleshooting via Telephone, Live chat or Self-service tools for infrastructure-related incidents, problems, and service requests, adhering to ITIL best practices including incident, problem, and change management. Implement and maintain network infrastructure components, such as switches, routers, firewalls, and load balancers. Configure and administer Azure resources, including virtual machines, storage accounts, virtual networks, and Azure Active Directory. Collaborate with cross-functional teams to design, implement, and maintain secure and scalable network architectures. Perform regular system maintenance, including patching, updates, and firmware upgrades for servers, operating systems, and network devices. Monitor and analyse system and network performance metrics, alerts, identify areas for improvement, and implement optimization strategies. Maintain accurate documentation of network diagrams, configurations, and system support procedures. Manage user accounts, permissions, and access controls in accordance with organizational security policies. Collaborate with vendors and third-party providers to resolve infrastructure-related issues and implement new technologies. Contribute to disaster recovery planning, backup strategies, and business continuity initiatives. Stay up to date with industry trends, emerging technologies, and best practices related to infrastructure management. Experience Qualifications and Skills: Bachelor s degree in computer science, Information Technology, or a related field. Proven experience as an Infrastructure System Support Engineer or similar role. Strong knowledge of Azure cloud services, including Azure VMs, Azure Storage, Azure Networking and Azure Active Directory. Strong knowledge of Microsoft 365 and Google Workspace. Solid understanding of networking protocols, routing, switching, and firewall concepts. Proficiency in server administration and troubleshooting, including Windows Server, MacOS and Linux environments. Experience with ITIL processes and best practices, including incident management, problem management, and change management. Familiarity with virtualization technologies, such as VMware or Hyper-V. Strong understanding of TCP/IP, DNS, DHCP, VPN, and other network protocols and services. Excellent problem-solving and analytical skills. Strong attention to detail and ability to prioritize and manage multiple tasks. Good communication skills and ability to work effectively in a team environment. Writing and maintaining knowledge articles to support customer self-service and the wider Service Desk. Engaging in continual service improvement activities to improve outcomes for customers and the business. Desired Skills Relevant certifications such as Microsoft Certified: Azure Administrator Associate or CCNA. Experience with enterprise back-up solutions such as Commvault or Veeam or Redstor. Familiarity with security frameworks and best practices. Understanding of DevOps principles and practices. Experience with monitoring and logging tools, such as Azure Monitor, Whatsupgold, NetFlow Analyzer, Icinga, or Nagios. Experience in working with ticketing tools such as ServiceNow.
Application Support (Must have) Extensive knowledge in troubleshooting web applications hosted in IIS or Apache. Should be able to replicate the issues raised by customers with available information. Deep dive into the issue to find RCA in given SLAs. Troubleshot both functional issues as well as performance issues in the applications. Proactively analyze the events logs and prevent any potential issues from happening. Database - MS SQL / Postgre SQL(Must have) Expert knowledge in writing complex sql queries in ms sql server or postgresql. Should be able to troubleshoot complex stored procedures, functions etc. Troubleshoot performance issues in DB server. Create custom sql queries to work around issues, bulk update data, purge data etc. Monitoring Azure Monitor, Cloud watch, Grafana, Ops genie (Must have) Should be acknowledging alerts triggered from various monitoring solutions and resolve them. Knowledge in creating or optimizing alerts is good to have. Also analyze logs from Azure Application Insights or tools like sumologic. Ticketing tools ServiceNow / Jira (Must have) Experience in ticket management. Create, update and triage tickets. Maintain ticket SLAs. Cloud Azure / AWS (Desired) Hands on experience is maintaining/troubleshooting azure/aws services. Windows/Linux VM basic level administration such as upscale/downscale, start/stop, ssh, troubleshoot logs, check disk spaces etc. Basic administration of Azure SQL or Postgres RDS clusters, performance monitoring, troubleshooting. Maintaining secrets. Storage account/S3 management activities. Basics of IAM administration. Troubleshoot issues of applications hosted in AKS/ECS clusters. Service bus queue troubleshooting. Deployment Azure Devops / Gitlab (Good to have ) Deploying applications using existing deployment pipelines. Troubleshoot deployment failures. Scripting Power shell / Shell (Good to have) Knowledge in writing scripts to automate tasks, setup workarounds. Experience Exp:-3+yrs Mandatory skillset:- Azure Cloud, MS SQL, Application Support and Infrastructure Maintenance
RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. Visit us here to find out more: www.rmindia.co.in please add role context/about the role here (From Job description) Responsibilities Develop and execute detailed test plans, test cases, and test scripts based on project requirements and specifications. Identify and document test requirements, scenarios, and acceptance criteria. Perform thorough manual testing of software applications to identify defects, inconsistencies, and areas for improvement. Conduct functional, regression, integration, system, and user acceptance testing. Log and track defects, providing clear and detailed descriptions of issues. Collaborate with developers to reproduce, prioritize, and resolve defects in a timely manner. Experience Proven relevant experience as a QA Engineer with a focus on manual testing. Strong knowledge of software testing methodologies, tools, and processes. Excellent analytical and problem-solving skills. Strong communication and teamwork abilities. Attention to detail and a commitment to quality. Familiarity with Agile/Scrum development methodologies.
Handling all cash transactions Data the entry of day-to-day transactions Processing of Vendor Invoices Preparation of Bank Reconciliation Statements Necessary support to Internal / External Auditors Maintenance of Records / Documents Experience Experience: - Should be a Commerce graduate with less than 1 years of experience in Accounting. Mandatory skills Sound knowledge in Financial Accounting Working knowledge of Computerized Accounting / ERP Good knowledge of Microsoft Office, particularly Excel Good communication skills Accuracy and attention to detail Must be a team player, energetic with a positive attitude Willing to work flexible hours Desired skills Prior work experience with MNCs will be an added advantage
Do you want to be help enrich the lives of learners worldwide RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future. RM have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide. RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Education Resources). Visit us here to find out more: www.rmindia.co.in Responsibilities Key Responsibilities: Maintenance of Connectivity Infrastructure components. Responsible for managing day-to-day support activities. System administration of Linux, Windows systems, and variants. Patching Windows and Linux systems. Work with ServiceNow and Staffware ticketing systems. Administration of Microsoft Hyper V. Network device administration, i.e., Fortinet, Juniper, Huawei, etc. Plan, schedule, and implement Infrastructure maintenance activities, which include software upgrades, hardware replacement, and infrastructure changes. Root cause analysis & Incident report to Management teams and Stakeholders after a Major incident. Work with Service Providers, Hardware vendors to determine causes of device failure/issues Create and support automation using perl, python, bash, Ansible etc. Monitoring tools like ICINGA, Prometheus, Grafana, and Zabbix. Communicate effectively with internal and external audiences with varying levels of technical expertise Work on improvement/maintenance projects. Experience Minimum Qualification and Experience: At least 5 - 6 years of experience in a Linux environment. RHCSA/RHCE certification and expertise in Linux systems are needed. Mandatory Skills: Experience of Linux systems/server administration with hands-on exp in RedHat/CentOS, LVM, BASH, Icinga, Apache, Postfix, Linux Load Balancers Knowledge of infrastructure automation solutions (Ansible, Puppet, etc.) Troubleshoot performance, availability, and functionality issues & determine root cause Scripting & automation experience in Python, Perl, and Shell In-depth knowledge of patching Linux, Windows systems & packages Familiar with Virtualization Platforms. Experience with Database Administration Desired Skills: Knowledge of Red Hat Satellite server will be advantageous. Familiar with Grafana Prometheus. Knowledge and experience in maintaining and supporting a network environment. CCNA, RHCE/RHCSA certification will be an advantage Competency Requirement: Excellent communication and interpersonal skills. Exposure to quality systems (ISO / CMMI). Understanding of ITIL process or similar methodologies Should be a quick learner with an eye for detail. Drive for results within deadlines. Demonstrate a high degree of self-motivation and tenacity to get the job done. Whats in it for you At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working. As well as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Annual Salary Review & Bonus payouts, Children s Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone.
Responsibilities The senior executive-Project management office is an important role within Technology s Installation project coordination function, reporting to the Snr Lead/Lead. As a senior executive PMO, you will be responsible for overseeing the BAU installations of projects and the requirements to full fill the day-to-day installation requirements. This includes taking up ownership of projects assigned, highlighting the issues and risks to the next level, identifying the blockers and proceeding with the action plan to ensure a smooth installation. The team are mostly based in India. The senior executive-Project management office will be responsible for the completion of BAU installation projects received within RM Technology from sales through proactive coordination and communication, working closely with stakeholders, sales, and engineers, in ensuring that we meet the needs of the customers. As part of this, you will also be responsible for highlighting any issues or risk forecasted that holds in maintaining the key performance metrics. Main Responsibilities include but are not limited to: Performance Ensure planning and smooth functioning of all installation and migration activities to meet the needs of the customers Understand customer requirements. Also, to be patient enough to hear the customer completely Anticipate details of future projects by communicating directly with customers and staying informed of the updated status of the project. Communicate proactively with all involved personnel to provide administrative support, identify problems, create solutions, and implement efficiency improvements. Collaboration Work closely with cross-business functions; key stakeholders, sales, installation engineers etc Establish and maintain strong relationships with customers, including external partners where relevant As a key member of the extended project team, you will contribute and support the installation, implementation, and review of the requirements and working in strong collaboration with the middle management and SLTs External Stakeholder Engagement Act as a single point of contact for the team in their engagements with customers, as and when required Experience Skills and Experience Exp:-2+yrs You will have proven experience of: Successfully driving a continuously improving set of projects, that meet the needs of the market and customers, on time and within budget Building a strong professional relationship with customers and key stakeholders Adhere and report on Key Performance Indicators that result in continuous improvement and efficiency. You will be: A strong collaborative team player, able to work well with other leaders, to ensure all functions work in concert to deliver high-quality services and outcomes. A strong and confident team player, able to demonstrate sound judgment in a variety of complex BAU scenarios have excellent planning and organizing skills to juggle between the multiple responsibilities assigned to them. You will have: Excellent verbal and written communication and interpersonal skills, with the ability to build and maintain strong relationships with key stakeholders Good negotiation skills that can be used to bring better output from the suppliers while maintaining a healthy working relation with them. The ability to operate in a matrix environment, with skills in alignment, collaboration, and joint delivery The ability to effectively work with teams and projects A strong alignment to RMs core behaviors: Be Brave, Win Together, Be Curious, Make it Simple and Consider it Done.
Provide advanced technical support and troubleshooting expertise for networking, server, and systems infrastructure, resolving complex incidents, problems, and service requests. Mentor and provide guidance to junior support engineers, assisting with escalated issues and fostering their professional growth. Collaborate with cross-functional teams, including development, operations, and security, to resolve complex technical issues and drive problem resolution. Identify and implement process improvements to enhance the efficiency and effectiveness of support operations, leveraging industry best practices. Take a proactive approach to monitor and analyze system and network performance, identifying areas for optimization and implementing appropriate strategies. Lead and contribute to the development and maintenance of support documentation, including knowledge base articles, troubleshooting guides, and standard operating procedures. Participate in on-call rotations to provide 24/7 support coverage for critical incidents and emergencies. Work closely with vendors and third-party providers to troubleshoot and resolve infrastructure-related issues and implement new technologies. Collaborate with project teams to ensure the successful implementation and support of new systems, services, and infrastructure changes. Stay up-to-date with emerging technologies, industry trends, and best practices related to infrastructure management and support.
RM Education is looking for QA-Senior Project Lead (C2H) to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
Would you like to help enrich the lives of learners around the world RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future. RM Plc have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide. RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Education Resources). Visit us here to find out more: www.rmindia.co.in Responsibilities General Ledger and Journal Entries: Record all financial transactions accurately and perform necessary journal entries. Reconciliation: Reconcile various accounts, including balance sheets, intercompany accounts, and bank statements, to ensure accuracy. Month-End & Year-End Close: Manage and execute the processes for timely month-end and year-end financial closings. Financial Reporting: Prepare and review financial statements and reports in compliance with accounting standards and regulations. Audit Support: Provide necessary documentation and support for internal and external audits. Process Improvement: Continuously look for opportunities to simplify, standardize, and improve financial accounting processes. Control & Compliance: Maintain internal controls and ensure adherence to financial policies, procedures, and regulatory requirements. Fixed Assets: Manage fixed asset accounting, including capitalization of purchases and supporting subsequent accounting treatments. Experience in budgeting forecasting exercise and variance analysis. Experience CA/ ACCA/ CMA Qualified 3+ years of experience in General Ledger accounting Strong understanding of IFRS and accounting principles. Experience with ERP systems Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented and organized. Proficiency in Microsoft Excel. Whats in it for you At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As we'll as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working. As we'll as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Doctor consultation reimbursement, annually, Medical reimbursement, monthly/Qtry/Annual Rewards & Recognition program , Annual Salary Review & Bonus payouts, Children s Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we're committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you'require additional support with your application or through the interview process, please contact us at recruitment@rm.com
As a Platform Engineer, you will play a pivotal role in designing, implementing, and maintaining the infrastructure and tools that power our organization s platforms. You will work closely with cross-functional teams to enable seamless software delivery, optimize cloud environments, and ensure the reliability and scalability of our systems. This is a unique opportunity to make a significant impact on our technology stack and drive the success of our strategic initiatives. Design, implement, and manage CI/CD pipelines to accelerate software delivery and improve deployment reliability. Architect and maintain cloud-native infrastructure using tools like Kubernetes, Terraform, and Azure. Automate infrastructure provisioning, configuration, and monitoring to enhance operational efficiency. Collaborate with development and operations teams to ensure platform reliability, scalability, and performance. Lead incident management efforts, troubleshoot complex issues, and implement proactive solutions to minimize downtime. Mentor and guide junior team members, fostering a culture of continuous learning and innovation. Stay up-to-date with industry trends and emerging technologies to drive continuous improvement in our platforms. Experience 3+ years of experience in DevOps, Site Reliability Engineering (SRE), or related roles. Expertise in cloud platforms (Azure) and containerization technologies (Docker, Kubernetes (AKS)). Proficiency in infrastructure-as-code tools (Terraform), Configuration Management tools (Ansible), and CI/CD pipelines (Azure DevOps). Strong scripting skills (Powershell, Bash, etc) and experience with monitoring/logging tools (Grafana, Azure LogAnalytics, etc). Good understanding of networking, security, and system architecture best practices. Excellent problem-solving skills and the ability to lead incident response and root cause analysis. Strong communication and collaboration skills, with a passion for mentoring and knowledge sharing.