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RM Education
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System Support Engineer-

System Support Engineer-

3 - 7 years

|

5 - 9 Lacs

thiruvananthapuram

Posted:5 days ago| Platform:

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Skills Required

health insurance linux vpn windows troubleshooting ccna microsoft continuous improvement information technology technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide advanced technical support and troubleshooting expertise for networking, server, and systems infrastructure, resolving complex incidents, problems, and service requests.
Mentor and provide guidance to junior support engineers, assisting with escalated issues and fostering their professional growth.
Collaborate with cross-functional teams, including development, operations, and security, to resolve complex technical issues and drive problem resolution.
Identify and implement process improvements to enhance the efficiency and effectiveness of support operations, leveraging industry best practices.
Take a proactive approach to monitor and analyze system and network performance, identifying areas for optimization and implementing appropriate strategies.
Lead and contribute to the development and maintenance of support documentation, including knowledge base articles, troubleshooting guides, and standard operating procedures.
Participate in on-call rotations to provide 24/7 support coverage for critical incidents and emergencies.
Work closely with vendors and third-party providers to troubleshoot and resolve infrastructure-related issues and implement new technologies.
Collaborate with project teams to ensure the successful implementation and support of new systems, services, and infrastructure changes.
Stay up-to-date with emerging technologies, industry trends, and best practices related to infrastructure management and support.

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