Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we're able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For Manages customer and Syniverse technical deliverables during the product implementation process to ensure high quality product solutions are delivered to our customers in a timely manner. Performs as a direct liaison between Syniverse small and medium sized domestic and international customers, selected vendors, and internal cross-functional resources during the implementation of Syniverse existing product sets that are categorized as medium size in complexity. - Some of What You'll Do Scope of the Role: Direct Reports: This is an individual contributor role with no direct reports. Key Responsibilities: Contributes to delivering medium complexity product implementation solutions that meet customer objectives. Accurately interprets and validates contractual commitments and takes ownership for implementing the products and services described in the contract. Acts as a liaison among middle management, project sponsors, and the project team to ensure information is communicated and internal and external customers are supported in the most appropriate manner. Reviews all aspects of the implementation process with the customer to establish and clarify expectations. Leads the Project team to validate scope, and to validate customer and Syniverse specific tasks and deliverables for existing product solutions that are categorized as small to medium size in complexity. Leads the Project team in the successful execution of the project plan by managing project milestones, schedules and dependencies with external customers. Conducts recurring meetings to review major milestones and deliverables in the project plan and manages ongoing customer expectations throughout the project. Identifies, tracks, and reports on all issues during the implementation process to ensure timely resolution and to minimize project risk. Completes all project closure activities, including customer sign-off, turnover to support, and billing initiation. Facilitates identification, procurement, receipt, installation and testing of facility, network, hardware and software required for the implementation. Coordinates user and administrator training. Maintains project documentation and stores in central repository to ensure corporate compliance and provide an audit trail backup for support. Experience, Education and Certification: 2+ years of p roject/implementation management and customer service/support experience is required . Bachelor's degree in related area preferred. Desirable understanding of Telecommunication industry product and services to include: Number Portability, Location Services, Networking (LAN/WAN, SS7, Frame Relay, X.25), Signaling Protocols (GSM and IS41), cellular switch interoperability, and hardware and software platforms (Tandem and Unix). Strong working knowledge of Project Management principles . Strong knowledge of Project Management tools such as Niku Open Workbench or MS Project. Additional Requirements: Strong Leadership skills. Excellent oral and written communication skills. Strong Analytical and Problem Resolution skills. Strong Organization skills. Strong Control and Follow-up skills. Strong Conflict Management and Resolution skills. Marketing and/or product planning experience a plus. Knowledge in Syniverse's products is desired. - Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse Be sure to have them submit you as a referral prior to applying for this position.
Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we're able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For We are seeking a Senior Developer with a focus on Telecom Solutions to join our team. The successful candidate will have strong experience in Java development and hands-on experience in Telecom technologies such as 3G, LTE, 5G core networks and related Policy/Charging implementation. As a Senior Java Developer, you will play a key role in designing, developing, and implementing robust software solutions for our clients. You will collaborate with cross-functional teams to deliver high-quality products and services. - Some of What You'll Do We are seeking a Senior C/C++ Developer with a strong background in Telecom Solutions to join our dynamic team. The ideal candidate will have extensive experience in C/C++ development and a solid understanding of Telecom technologies such as 3G, LTE, and 5G core networks, with a focus on real-time systems and protocol-level development. As a Senior Developer, you will be instrumental in designing and implementing high-performance software solutions that meet the demanding requirements of our telecom clients. Key Responsibilities: Design, develop, and optimize C/C++ applications for telecom network solutions. Work on real-time data processing, protocol parsing, and system-level programming. Implement and maintain telecom protocols such as HTTP2, GTP, Diameter, SS7 etc. Debug and troubleshoot complex issues in a Linux-based environment. Collaborate with cross-functional teams to define system architecture and integration strategies. Conduct unit and integration testing to ensure software reliability and performance. Document software designs, APIs, and technical specifications. Follow Agile methodologies and contribute to continuous improvement initiatives. Requirements: Bachelor's or Master's degree in Computer Science, Electronics, or a related field from a reputed institution. 6+ years of hands-on experience in C/C++ development, preferably in telecom or embedded systems. Strong understanding of memory management, multi-threading, and performance optimization. Experience with telecom technologies including 3G, LTE, and 5G core networks. Proficiency in Linux system programming, including sockets, IPC, and kernel/user space interactions. Familiarity with telecom protocol stacks such as GTP, Diameter, HTTP2 and SS7. Experience with debugging tools like GDB, Valgrind, and Wireshark. Knowledge of scripting languages (Python, Bash) for automation and testing. Knowledge of working with DPDK is a plus. Experience with version control systems (Git), CI/CD tools, and Agile development practices. Exposure to database systems (Redis, PostgreSQL, Oracle) and network configuration is a plus. Excellent analytical, problem-solving, and communication skills. Ability to work independently and as part of a collaborative team. - Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse Be sure to have them submit you as a referral prior to applying for this position.
Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we're able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For The Sr Operations Engineer provides technical solutions to exceptionally difficult problems. This role will address day-to-day customer issues, application issues, problems and concerns that are detailed and complex in nature, requiring analysis and research. This position will install, configure, operate and evolve common infrastructure such as the network, servers, and external services (e.g. the cloud). - Some of What You'll Do Scope of the Role: Direct Reports: This is an individual contributor role with no direct reports Key Responsibilities: Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Analyze requirements and prioritize requests. Communicate with users and requestors to clarify requirements. Create programs and/or processes to satisfy requests. Participate in design and review of changes to database design to ensure changes meet required functional and performance requirements Install, monitor, maintain , support, and optimize all production server hardware and software. Create, track and report metrics for capacity planning. Analyze current capacity and provide recommendations. Participate with database capacity planning, benchmarks. Participate in the ticket review process and provide severity and scope analysis of issues, inquiries and requests maintaining ownership until resolution. Analyze metrics and identify the possible reasons for any achievements or deviations. Action plan and execute for the feedback received from customers. Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs. Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs. Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support. Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and/or problem correction. Error research based on the warnings, errors available in the production logs. Prioritize the production issues by analyzing the logs, database entries and processes. Perform User Acceptance Test in the production environment and perform relevant error research . Experience, Education and Certification: Bachelor degree in computer science, electronics or telecommunication or equivalent work experience. 5+ years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development. Certification on operating systems and databases (Preferred) Additional Requirements: Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques. - Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse Be sure to have them submit you as a referral prior to applying for this position.
Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we're able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For The Customer Service Specialist I is responsible for providing the first level of technical support for products and services. This position will work with customers and internal support teams to assist with trouble shooting and problem resolution. Key elements of this role include familiarity with Syniverse's products and services, and the ability to quickly identify and address customer needs - Some of What You'll Do Scope of the Role: Direct Reports: This is an individual contributor role with no direct reports Key Responsibilities Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations. Track customer reported problems following ticketing procedures. Effectively work with internal resources and 2nd level support groups as needed for ticket resolution. Ensure timely follow-up and resolution of customer requests following established severity level guidelines and Expected Completions Dates. Maintain ongoing communication with internal departments (i.e. Sales, Marketing, Product Support) to ensure customer satisfaction. Identify and assess departmental/individual training needs and take the necessary steps to keep abreast of products and services as well as enhancements and upgrades. Ensure individual/departmental objectives are met. Complete various administrative activities (e.g. time reporting, email, vmx). Experience, Education and Certification: H igh school diploma or GED, a Bachelor's degree in communication or business is preferred . No prior experience required. PC experience in a Windows operating environment with strong typing ability preferred . Proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred . C ustomer service experience preferred . Bi-lingual preferred (English and Spanish, Portuguese, Mandarin , etc ) . Additional Requirements: Excellent interpersonal, verbal, and written communications . Ability to work with minimal supervision and, in some cases, such as off peak hours, weekends and holidays . Ability to proactively anticipate customer needs and make recommendations to meet those needs . Ability to work in a multiple shift environment covering 24 x 7 x 365 - Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse Be sure to have them submit you as a referral prior to applying for this position.
Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we're able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For A Lead Software Development Engineer has the responsibilities to develop anddesign new applications and perform life cycle support for existing applications. In this role, you will support the development effort for subsystems (or major components) of large-scale projects. This position is also responsible for building, delivering, enhancing and supporting Syniverse Products and Services. The incumbent will be technically hands on, possess a good experience and skill across engineering functions. - Some of What You'll Do Scope of the Role : Direct Reports: This is an individual contributor role with no direct reports Key Responsibilities Development of complex software modules conforming to the functional/ performance/ user experience requirements Development and automation and execution of Unit and Functional Tests to demonstrate the conformance of software with the functional/ performance/ user experience requirements Modify existing software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance. Assist in the requirements phase for projects. Create agile stories from high-level design documents utilizing Object Oriented or Structured. Methods that contain items such as low-leveling state machine diagrams, common procedural definitions, database design elements. Code and unit test an application from detailed design specifications, within an Agile framework. Integration testing across interfacing functional groups. Assist engineers assigned to the project by providing technical guidance through the development phases of the project. Document thorough release notes detailing the implementation process according to company procedures. Assist operations with the actual implementation of an application. Perform post-implementation monitoring and testing to insure the release is functioning as expected. Work with Product Support to research customer reported problems. Using company's test environment and emulation tools, duplicate problematic scenarios reported by the customer. Research and recommend new technology, methodologies to help increase overall efficiencies. Experience , Education , and Certifications : Bachelor's degree in Computer Science or related field or equivalent work experience. 5-8 years experience in a development environment. Experience with Integrated Development Environments and design patterns. Strong working knowledge of Agile software design processes and methods. Additional Requirements : Strong analytical and problem solving skills. Solid understanding of system architecture and statistical and benchmark testing . Knowledge of CI/CD tools. Knowledge of version control systems. Ownership/Accountability for tasks/projects. Work well within a team environment. Excellent oral and written communication skills. Independent work habits. Proven ability to deliver quality software on time. Act with a sense of urgency . Maintain composure in a stressful environment. - Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse Be sure to have them submit you as a referral prior to applying for this position.
Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we're able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For The Sr Operations AnalystI is a full contributor, responsible for providing technical solutions to exceptionally difficult problems. This position requires that the analyst learn advanced components of applications and associated environments as well as the tools that support the ongoing maintenance of the applications. A successful sr analyst will demonstrate accountability for the tasks assigned to them and work well in the constructs of a team environment. Other responsibilities include attending and participating in team meetings, follow all company processes and procedures relevant to software development activities and to provide research and analysis to support the troubleshooting / problem reporting as defined by level three support. Assist in the requirements phase for projects: Apply current telecommunications knowledge and research current standards documents to keep up with the continuing changes in the industry. - Some of What You'll Do Scope of the Role: Direct Reports: This is an individual contributor role with no direct reports Key Responsibilities: Provide Technical support, determine the r oot cause of the problem ( s ), and find appropriate solutions . Follow SLA guidelines including t imely f ollow-up , e scalat ion , and resolution of tickets on time . A nalyze metrics and identify the possible reasons for any achievements or deviations . Participat e in ticket review and ensure the appropriate solution is provided . Create s tatus report s on the activities performed as per management requirement . Provide d ocumentation on newly discovered solutions and d evelop e production ready solution support scripts . Provide c ontinuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs . Provide application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support. Provide guidance to more junior team members and act as resource for questions and reference. Experience, Education and Certification: Bachelor degree in computer science, electronics or telecommunication or equivalent experience. 5 + year s relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development. Prior experience in Telecom Operations preferred. Additional Requirements: 24/7/365 helpdesk support ,system monitoring, application support and willing to work in shift Ability to communicate status updates effectively to the project team and management . Ability to work independently as well as in a t eam environment. Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques. - Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse Be sure to have them submit you as a referral prior to applying for this position.
Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we're able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For As a Sr Quality assurance (QA) engineer you will be in charge of designing and developing the QA management systems and tools of the organization. Define test requirements and automate test procedures to help create and maintain an exceptional user experience for Syniverse's customers. The ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs, while being cost-effective. - Some of What You'll Do Scope of the Role : Direct Reports: This is an individual contributor role with no direct reports Key Responsibilities Verify component , system integration and application level features and functionality to ensure our reliability, accuracy and performance reaches our standards for quality. Verify, deploy and maintain automated test cases. Contribute to existing tools, frameworks and related solutions. Improve our delivered product quality across our entire platform and applications. Assist with the team's test effort from planning and organization to execution and delivery . Develop effective test strategies. Work with team members to keep testing at the forefront of our SDLC. Drive further adoption of unit/integration/system testing using cucumber and selenium or any other automation tool, metrics to monitor code coverage, bug prevention strategies, and other quality measures. P artner with Software Developers, Product Managers, and other Test Engineers to identify the components of the system to be automated. Duties and Requirements Specific to Software Development Engineer in Test: Plan, design, develop, verify, deploy and maintain automated test cases. Increase and improve our automated test coverage. Leverage new open source solutions to build new tools that test things in new ways. Write moderately complex code to test systems. Experience , Education , and Certifications : Bachelor's degree in Computer Science , Computer Engineering or similar technical field 5 years using test automation frameworks ie : Cucumber, FitNesse , TestNG, and Selenium 5 years experience with Source Code Management like CVS, Git or SubVersion 3+ years of experience writing tests in Java and/or JUnit development. Additional Requirements : Ability to work independently, as well as within a team. Good written and oral communication skills. Working knowledge of SQL. Demonstrated ability to create a successful application automation test suites that are sustainable and extensive . Keen eye for process gaps Continuous improvement mindset - Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse Be sure to have them submit you as a referral prior to applying for this position.
Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we're able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For The Operations Manager is responsible for the daily operation, support and overall management of the operations support staff, customers and local personnel. This role will focus on department objectives and utilize resources effectively to meet deadlines and goals. - Some of What You'll Do Scope of the Role: Direct Reports : This is a management role with direct reports. As a Syniverse leader we expect you to amplify the careers of team members through coaching and development opportunities. By doing so you demonstrate that: You appreciate - the work, your team, and the customers you serve. You accelerate - skill growth, build networks and expand possibilities . You accept - by making space for all ideas and inviting diversity of thought. You acknowledge - and lead with empathy, vulnerability, and honesty. Key Responsibilities: Manage ongoing performance and maintain a superior level of quality service and support in the delivery of products and services, which result in continued customer satisfaction. Address issues that are diverse in scope where analysis of the situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Utilize processes and operational policies in selecting methods and techniques for obtaining solutions and a ct as an advisor to subordinate(s) to meet schedules and/or resolve technical problems. Establish and ensure adherence to budgets, schedules, work plans and performance requirements. Manage and validate the development and tracking of project plans including deliverables, milestones, resources, work estimates, schedule and dependencies integrating departmental sub-project plans into a master project plan. Responsible for the successful execution and control of the project from initiation through delivery, organizing cross-functional activities to ensure completion of the project on time and within budget. Consult with peers in Technology, HR, Finance and Marketing to ensure strategic and financial objectives are achieved while meeting customer needs and expectations. Provide technical expertise necessary for life cycle support and the development of system enhancements to meet customer requirements, provide process efficiencies and reduce operating costs. Responsible for Vendor Management activities such as: Developing and submitting SOW as required, acting as a focal point for vendor related issues . Experience, Education and Certification: Bachelor degree in computer science, electronics or telecommunication or equivalent work experience. 10+ years of relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, or software development . Additional Requirements: Strong leadership, interpersonal, team building, facilitation, conflict management, influence management, and negotiation skills are required to effectively lead the project team to meet project goals. Strong working knowledge of standard project management discipline philosophy and the ability to apply this philosophy within Syniverse organizational framework is required. Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients. Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques. - Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse Be sure to have them submit you as a referral prior to applying for this position.
Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we're able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For A Sr Software Development Engineer has the responsibilities to develop new applications and perform lifecycle support for existing applications. The engineer must possess in depth knowledge of a sub system within the environment and the tools that support company's products. The engineer must also attend and contribute in internal team meetings. In addition, the engineer must be completely accountable for all assigned tasks. Finally, the engineer is required to adhere to all of company's software development procedures and processes while fulfilling the leadership role. - Some of What You'll Do Scope of the Role : Direct Reports: This is an individual contributor role with no direct reports Key Responsibilities Development of software modules conforming to the functional/ performance/ user experience requirements Development and automation and execution of Unit and Functional Tests to demonstrate the conformance of software with the functional/ performance/ user experience requirements Modify existing software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance. Create high-level or detailed design documents from requirements utilizing Object-Oriented or Structured Methods that contain such items as use cases, flow diagrams, structure definitions and architecture diagrams. Modify existing software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance Ensure software security by developing programs to actively monitor the sharing of private information Integration testing across interfacing functional groups that may be involved, such as Crossroads, billing and reporting. On-boarding new customers by verifying network connections to a customers network, assisting in troubleshooting connections problems, and configuring the production system with customer-specific application parameters. Analyzing causes for outages by reviewing logs, viewing queues, monitoring message links. Review design documents, code and test results to insure accuracy and completeness and adherence to the requirements . Document thorough release notes detailing the implementation process according to company procedures . Present the implementation plan in formal release planning walk- thrus . Assist operations with the actual implementation of an application. Perform post-implementation monitoring and testing to insure the release is functioning as expected. Work with Product Support to research customer reported problems . Analyze application logs, network traces and program traces to determine the root cause of reported problems . Using company's test environment and emulation tools, duplicate problematic scenarios reported by the customer. Experience , Education , and Certifications : (What are the minimum years of experience, education, or certifications needed) Bachelor of Engineering/ Bachelor of Technology ( B.E / B.Tech ) and/or postgraduate of computer science (M.Sc./MCA) with basic knowledge in JAVA, Unix, Shell Scripting, RDBMS concepts, PL/SQL 5+ years of w orking technical experience in coding, testing, supporting, troubleshooting, designing, building, installing, configuring, and supporting Unix servers and storage servers and management software Working experience in : Development environment - OS, editor, utilities, database. Compiler, Debugger. Java, C, C++ Languages. Production runtime environment. Object-Oriented and Structured development methodologies. RDBMS, SQL. ISPF, JCL/PROC. COBOL, REXX, Easytrieve , Clist . VSAM, DB2. File-Aid, Expeditor, ESP. Additional Requirements : Ownership/Accountability for tasks/projects. Work well within a team environment. Excellent oral and written communication skills. Independent work habits. Proven ability to deliver quality software on time. Act with a sense of urgency. Positive attitude - optimism. Maintain composure in a stressful environment. Strong analytical, business logic and problem resolution skills. Strong control and follow-up skills. Solid decision making skills. Project Management knowledge . - Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse Be sure to have them submit you as a referral prior to applying for this position.
Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we're able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For The Lead Data Engineer is an experienced data pipeline builder and data wrangler who enjoys optimizing data systems or building new solutions from ground up. This role will work with developers, architects, product managers and data analysts on data initiatives and ensure optimal data delivery with good performance and uptime metrics. Your behaviors align strongly with our values because ours do. - Some of What You'll Do Scope of the Role: Direct Reports : This is an individual contributor role with no direct reports Key Responsibilities Create, enhance, and maintain optimal data pipeline architecture and implementations. Analyze data sets to meet functional / non-functional business requirements. Identify, design, and implement data process: automating processes, optimizing data delivery, etc. Build infrastructure and tools to increase data ETL velocity. Work with data and analytics experts to implement and enhance analytic product features. Provide life cycle support the Operations team for existing products, services, and functionality assigned to the Data Engineering team. Review design documents and code to provide constructive feedback. Testing and deploying programs and applications. Constantly improve product quality, security, and performance. Experience, Education, and Certifications: Bachelor's degree in Computer Science, Statistics, Informatics or related field or equivalent work experience. 5 -8 years of Software Development experience 3+ years of experience in Data Engineer fields. Additional Requirements: Familiar with Agile software design processes and methodologies. Experience in building and optimizing big data pipelines, architectures, and data sets: Experience with big data tools: Hadoop, Spark, Kafka, etc. Experience with relational SQL databases, such as PostgreSQL, MySQL, etc. Experience with stream-processing systems: Flink, KSQL, Spark-Streaming, etc. Experience with programming languages, such as Java, Scala, Python, etc. Experience with cloud data engineering and development, such as AWS, etc. Good analytic skills related to working with structured and unstructured datasets. Knowledge of message queuing, stream processing and scalable big data stores. Ownership/accountability for tasks/projects with on time and quality deliveries. Good verbal and written communication skills. Teamwork with independent design and development habits. Work with a sense of urgency and positive attitude. - Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse Be sure to have them submit you as a referral prior to applying for this position.
Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we're able to provide our incredible talent with an innovative culture and great benefits. Who We're Looking For A Principal Software Development Engineer has the responsibilities to develop new applications and perform lifecycle support for existing applications. The engineer must possess excellent knowledge of the overall application environment and the tools that support products and services. The engineer must also lead application development teams from the concept stage through final implementation. In addition, the engineer must be completely accountable for all tasks assigned to the engineer individually or to the team / project that the engineer is leading. Finally, the engineer is required to adhere to all of the company's software development procedures and processes while fulfilling the leadership role. - Some of What You'll Do Scope of the Role : Direct Reports: This is an individual contributor role with no direct reports Key Responsibilities Development of complex software modules conforming to the functional/ performance/ user experience requirements Development and automation and execution of Unit and Functional Tests to demonstrate the conformance of software with the functional/ performance/ user experience requirements Modify existing software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance. Create high-level and detailed design documents from requirements utilizing Object Oriented or Structured Methods that contain such items as use cases, flow diagrams, structure definitions and architecture diagrams. Code an application from detailed design specifications. Document thorough release notes detailing the implementation process according to company procedures . Present the implementation plan in formal release planning walk-throughs. Perform post-implementation monitoring and testing to ensure the release is functioning as expected. Lead project teams through the entire development process. Assist engineers assigned to the project by providing technical guidance through the development phases of the project. Become an SME in one or more areas of wireless and wireline telecommunications standards and network implementations . Leverage that industry knowledge in identifying solutions to company product and overall telecommunication industry problems. Work with operations during the actual implementation and to identify , implement and refine proactive application and system monitoring techniques to enable the company to provide the highest quality of service possible. Research and recommend new technology, methodologies to help increase overall efficiencies. Act as a mentor and SME to junior team members Experience , Education , and Certifications : Bachelor's degree in Computer Science or related field or equivalent work experience. 8- 10+ Years of UNIX experience using Java. Expert knowledge in: Development environment - OS, editor, utilities, database, Compiler, Debugger (role dependent), Production runtime environment (role dependent), Object Oriented and Structured development methodologies, Unix commands. ISPF, JCL/PROC (role dependent) COBOL, REXX, (role dependent) VSAM (role dependent) Micro Focus products (preferred) Assembler (preferred) Experience working with RESTFul Services, Spring Framework, Any Data Access Frameworks. Experience in Agile Development process. Experience with Maven, Jenkins and Tomcat Server Additional Requirements : Exposure to the Application deployment architecture Ownership/Accountability for tasks/projects. Work well within a team environment. Excellent oral and written communication skills. Independent work habits. Proven ability to deliver quality software on time Act with a sense of urgency Positive attitude Maintain composure in a stressful environment Encourage and promote a healthy team environment Project Management knowledge Act as a leader and mentor to junior team members - Why You Should Join Us Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture. At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world. Know someone at Syniverse Be sure to have them submit you as a referral prior to applying for this position.