Operations Consultant

Location : Hyderabad, India (Hybrid)

This is a hybrid position primarily based in Bangalore, India. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working .

We give you a world of potential.

Support is awesome in the way trust makes it work! When you join this dynamic team as a Team Lead you will enjoy a career, teamwork, flexibility, and leadership you can trust to help accelerate your personal and professional goals. Come be a part of a world of potential at Computershare Business Support Services.

Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers as well as governments and institutions. We offer a wide range of services that fulfil our clients with a best-in-class reputation built on our high-touch approach to client service we are looking for people to join us and be a part of our exciting future as one of the top corporate trust firms globally.

If you’re a match to those skills and have the passionate drive to be part of something truly amazing, while working on a diverse team and have the willingness to learn multiple tasks, then this is the perfect opportunity for you!

A role you will love.

The Operations Consultant position is accountable for providing high quality service that meets service level expectations daily and upholding client relationships. The Operations Consultant collaborates closely with internal team members and external clients to identify appropriate solutions for each client’s particular business needs. The Operations Consultant also makes sure that daily, weekly, and monthly goals are met. This role is also expected to support the Team Lead in the supervision of allocated staff and perform administration tasks related to those staff such as: daily timekeeping, performance, and attendance tracking, and provide mentoring to employees.

• Coach and develop the skills and abilities of assigned associates.
• Manage and calibrate workload of assigned associates.
• Prepare daily, weekly, monthly, and annual metric reporting.
• Attend meetings and training sessions for a range of administrative, operational, and regulatory compliance topics.
• Handle projects as assigned by manager.
• Complete disciplinary actions to address performance and/or attendance issues.

The role will have the following accountabilities:

The Operations Consultant roles is responsible to record & reconcile all the Principal & Interest payment activities into the CDO Fusion by receiving notices from Agent banks through Solvas Digitize application. Escalation and resolution of known issues to relevant person and/or team with evidence of timely problem-solving skills that meet expected timelines. Routinely performs analysis of documentation (credit agreement/term sheet, Trade Packet) and systems/websites (CDO Fusion, SharePoint, Markit) for accuracy, completeness, and reliability, as well as seeks to understand customers’ requirements and needs. Deliver quality, sustainable and risk-compliant solutions that meet or exceed our customers' and employees’ needs and expectations within the agreed timeline. Must be detail oriented and possess intermediate math, reconciliation, and research skills. Deep research skills required to analyse cash transactions in CDO Fusion. The role requires high attention to detail and accuracy, as well as the ability to independently perform tasks in a fast-paced environment. Evaluative judgment based on best practices and previous experience is often required. The role holder is expected to respond to and resolve problems by identifying and selecting solutions through the application of acquired technical experience, which will be guided by clear policy and procedures.

What will you bring to the role?

• Any Bachelor’s Degree; 8 to 10 years related experience in Corporate trust services.
• Experience reading and interpreting complex legal documents Customer service focus with experience actively listening, eliciting information, comprehending customer issues/needs, and recommending solutions.
• Advanced Microsoft Office (Word, Excel, and Outlook) skills Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Strong analytical skills with high attention to detail and accuracy.
• Excellent verbal, written, and interpersonal communication skills.
• Effective organizational, multi-tasking, and prioritizing skills Solid problem solving and decision making skills.
• Ability to instruct others. Ability to interact with all levels of an organization. Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment.
• Ability to work independently
• Knowledge and understanding of corporate trust: industry, products, and processes
• Ability to develop and execute business strategies tied to a common vision, which maximizes revenue and profitability
• Ability to identify key issues, involve affected parties, design solutions, obtain buy-in, and communicate effectively through resolution
• Corporate Trust, Relationship Management or related experience
• Effective organizational, multi-tasking, and prioritizing skills
• Past working experience on a Captive / GIC / GCC.
• Experience in the US Corporate Trust or US Financial Services industry.

Rewards designed for you

Health and wellbeing rewards that can be tailored to support you and your family.

Save for your future. We will support you along your retirement savings journey.

Paid parental leave, flexible working and a caring and inclusive culture.

Income protection . To ease concerns when the unexpected occurs our package includes short and long-term disability benefits, life insurance, supplemental life insurance (single/spouse/family) and more.

And more . Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub .

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