Operational Specialist

Job Title:

Department:

About the Role

Associate Manager – STEM Trial Workshops

You will work closely with academic, marketing, and operations teams to deliver high-quality, engaging trial workshops that inspire students and drive enrollment growth.

Key Responsibilities

1. Workshop Management & Coordination

• Plan, schedule, and manage online and in-person

  STEM trial workshops

  across regions.
• Coordinate with instructors, technical teams, and support staff to ensure smooth delivery.
• Track workshop performance including registrations, attendance, and conversion metrics.
• Manage contingencies such as last-minute instructor changes, reschedules, or technical issues.

2. Instructor & Team Collaboration

• Partner with instructors to ensure readiness, training, and alignment with session goals.
• Provide constructive feedback and support to enhance session quality and student engagement.
• Work with operations and academic teams to continuously improve trial content and experience.

3. Customer & Parent Engagement

• Communicate with parents and students before and after sessions to ensure satisfaction.
• Handle queries and ensure a seamless experience throughout the trial journey.
• Gather and analyze feedback to improve workshop impact and conversion outcomes.

4. Reporting & Data Analysis

• Monitor and analyze key performance indicators such as attendance and engagement.
• Generate actionable reports and insights to inform strategic decisions.
• Identify patterns and opportunities to improve efficiency and learner outcomes.

5. Quality Assurance & Innovation

• Maintain consistency with the organization’s educational quality standards.
• Introduce creative engagement ideas to make sessions more interactive and inspiring.
• Experiment with new formats or engagement techniques to boost trial-to-enrollment rates.

Qualifications

• Bachelor’s or Master’s degree in

  Education, Science, Engineering, Management, or a related field

  .

• 2–5 years of experience

  in the education or edtech industry, ideally in operations, student engagement, or academic coordination.
• Strong understanding of

  STEM learning methodologies

  ; experience working with children (6–18 years) is an advantage.
• Excellent

  communication, interpersonal, and organizational

  skills.
• Ability to

  manage multiple workshops

  and meet deadlines in a dynamic environment.
• Proficient in

  Google Workspace, CRM systems, and online meeting platforms

  (Zoom, MS Teams, etc.).

Preferred Skills

• Experience managing

  trial classes, demo sessions, or workshops

  in an education or training setup.
• Strong

  analytical mindset

  with the ability to interpret data and drive improvements.

• Creative problem-solver

  with a passion for designing engaging STEM learning experiences.
• Comfortable working in a

  fast-paced, target-driven

  environment.

What We Offer

• Be part of a

  fast-growing global edtech company

  making a real impact on young learners.
• A

  collaborative, innovative, and growth-oriented

  work culture.

• Competitive compensation

  and performance-based incentives.
• Opportunities for

  continuous learning and professional development.