Operation Manager

Job Title: Executive/Sr. Executive – Central operations Company: Redcliffe Labs Location: Hyderabad Industry: Omni-Channel Healthcare Job Summary: We are looking for a dynamic professional to manage the end-to-end execution of diagnostic health camps, covering planning, sample collection, logistics, lab coordination, compliance, and reporting to ensure seamless operations, quality standards, and TAT adherence. Key Responsibilities: Camp Planning & Coordination Act as the central point of contact between central operations, zonal labs, collection centers, and logistics partners. Develop camp-specific execution plans covering manpower deployment, sample flow, and logistics arrangements. Coordinate with procurement and inventory teams to ensure timely availability of consumables, kits, and packaging material. Sample Execution & Logistics Supervise camp sample collection, labeling, packaging, and dispatch to designated processing labs. Ensure proper temperature maintenance during sample transport (2–8°C or as required per test) with continuous monitoring. Track logistics performance, resolve delays, and ensure compliance with TAT. Lab Coordination Allocate camp samples to labs based on specialization, geography, and capacity. Monitor load distribution to prevent bottlenecks and ensure efficient utilization of resources. Collaborate with Lab Operations/Quality teams to resolve escalations and address processing issues. Data Analysis & Reporting Analyze camp data (e.g., samples collected, processed, rejected, TAT adherence, anomalies). Prepare and share daily/weekly dashboards with leadership and zonal teams. Provide insights to improve camp operations, identify trends, and recommend process improvements.     Compliance & Quality Ensure adherence to regulatory norms for handling, storage, and transportation of biological samples. Implement and monitor SOPs for sample handling, packaging, and documentation. Conduct periodic audits of logistics partners and collection teams. Stakeholder Management Work closely with Sales, Marketing, Operations, Lab, Logistics, and Corporate teams to align camp execution with business goals. Share real-time updates and MIS with senior management. Act as the escalation point for all camp execution-related issues.