Operation Manager

JOB DESCRIPTION OF RETAIL OPERATION MANAGER

Job Title: Retail Operations Manager

Department: Retail apparel

Local Candidate preferred ( Travelling)

JD'S :

• SOP execution & Implementation
• Store Managers --KRA /KPI to be evaluate
• Training for SM /FM/CSA ---Sales , communication,etc (Internal /External)
• Target to be prepared for each store
• Customer issues to be handled
• Manage rotas ensuring adequate cover for the shop floor for customer

service opening & closing times, replenishment. Sending a month in advance to the team.

• Carry out annual performance reviews on each team member in order to

manage and motivate individuals as well as providing clear direction and support

• Train and develop the team to ensure they deliver outstanding customer service
• Reviewing the team performance providing immediate feedback (both

positive and development) in order to recognize and praise excellent

performance and to develop areas of need

• To identify and proactively manage any poor performance issues using appropriate company policy.
• Completing and updating all retail targets and communicate to the team.
• Support the Head of Retail by ensuring a consistent and exceptional standard of customer service in all retail locations
• Build a good supportive relationship with Head of Retail, the Buyer and the Management team.
• Communicate effectively both verbally and written.
• Deputize for the Head of Retail in their absence.

In additional you will be able to:

• Ensure the retail shop is always presented and merchandised to the highest

standards whilst maintaining focus on the most profitable items and

ensuring delivery of the retail KPIs

• Focus on increasing Sales, conversion to drive margin and profit

and achieve targets.

• To understand daily, weekly and monthly store targets, clearly identifying

what this means in terms of sales, profitability, costs, staffing levels and

ensuring this information is communicated effectively to the team

• Completing the morning briefs, a daily deployment planner which will enable

you to focus the team to drive customer service and sales

• To ensure outstanding presentation and visual merchandising standards

are maintained at all times. Ensure the shop is tidy, clean and full at the end of the day.

• Understanding the impact that visual merchandising and balance of price

points has on the customer conversion, average spend and gross profit

margin results

• Opening, closing and cashing up correctly, ensuring all paperwork for the

day has been completed correctly, including targets for the next day and a

comprehensive handover

• Ensure all staff are kept up to date on changes to products, offers and

promotions.

• To reduce stock loss in store. Observes safety and security procedures.

Reports any misuse or theft of stock Head of Retail.

Skills &

Knowledge:

• Good standard of numerical skills.
• Worked in a fast pace, high turnover store
• 2 to 3 years of operation management
• Relevant Experience in similar role
• The ability to plan and prioritise workloads and delegate accordingly
• The ability to multi-task and work under pressure
• To manage and lead the team ensuring a consistent and exceptional standard of customer service in the store, ensuring the team members are engaging, acknowledging, courteous, develop an excellent product knowledge to engage with the customers.

Person Specification:

• The ability to manage, motivate and inspire others.
• Display a positive and proactive approach to lead change.
• Highly self-motivated and enjoy working with own initiative
• A flexible approach to working hours, including weekend working
• Customer service excellence
• A positive and ‘can do’ attitude
• Working within a team
• Passionate, enthusiastic & driven.
• Proactive and able to lead a team to achieve results.
• Strong communicator verbally and written skills.
• Adaptable and flexible to change
• Thrives off a busy and dynamic environment.

Mail:- hrsilverstar@jcretail.com

About us

Raaya is recognized as one of the leading Men's Ethnic Premium Brands from Maharashtra. Beginning its journey in Pune, Raaya has successfully extended its reach across Maharashtra and in Madhya Pradesh and Chattisgad

Instagram: raayaethnic_

website:-https://raaya.in/

Job Type: Full-time

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person

Application Deadline: 26/06/2025
Expected Start Date: 26/06/2025