Operation Manager

JOB DESCRIPTION OF RETAIL OPERATION MANAGER

Job Title: Retail Operations Manager

Department: Retail apparel

Email to Apply: hrsilverstar@jcretail.com

Company: Raaya – Leading Men’s Ethnic Premium Brand from Maharashtra, Beginning its journey in Pune, Raaya has successfully extended its reach across Maharashtra and in Madhya Pradesh and Chattisgad
Website: raaya.in | Instagram: raayaethnic_

Local Candidate preferred ( Travelling)

JD'S :

• Execute and implement SOPs across stores.
• Evaluate Store Managers’ KRA/KPI and manage team performance.
• Conduct training for SM/FM/CSA on sales, communication, and customer service (internal & external).
• Prepare store-wise targets and communicate them effectively.
• Handle customer issues and ensure high service standards.
• Manage staff rotas, ensuring adequate coverage for shop floor, opening/closing times, and replenishment; share schedules one month in advance.
• Conduct annual performance reviews to motivate individuals and provide clear guidance.
• Train and develop the team to deliver outstanding customer service.
• Review team performance regularly, giving immediate feedback for recognition and development.
• Identify and manage poor performance issues following company policy.
• Complete and update all retail targets; communicate results to the team.
• Support the Head of Retail to maintain consistent, exceptional customer service in all stores.
• Build strong relationships with the Head of Retail, Buyers, and Management.
• Communicate effectively, both verbally and in writing.
• Deputize for the Head of Retail in their absence.

Additional Responsibilities:

• Ensure the store is presented and merchandised to the highest standards, focusing on profitable items and retail KPIs.
• Drive sales, conversions, margins, and profit to achieve targets.
• Understand daily, weekly, and monthly store targets; communicate implications for sales, profitability, costs, and staffing to the team.
• Complete morning briefs and deployment plans to focus the team on customer service and sales.
• Maintain outstanding presentation and visual merchandising; ensure the store is tidy, clean, and fully stocked.
• Understand how visual merchandising and pricing impact customer conversion, average spend, and gross profit margins.
• Handle store opening, closing, and cashing up accurately, including next-day targets and comprehensive handovers.
• Keep staff updated on product changes, offers, and promotions.
• Reduce stock loss; observe safety and security procedures and report misuse or theft to Head of Retail.

Skills & Knowledge

• Strong numerical and analytical skills.
• Experience in fast-paced, high-turnover retail environments.
• 2–3 years in operations management or similar roles.
• Proven ability to plan, prioritize, and delegate workloads effectively.
• Ability to multi-task and perform under pressure.
• Strong team leadership skills, ensuring consistent, high-quality customer service.
• Ability to develop team members’ product knowledge and engagement skills.

Person Specification

• Ability to manage, motivate, and inspire others.
• Positive, proactive, and adaptable approach to change.
• Highly self-motivated and able to work independently.
• Flexible with working hours, including weekends.
• Commitment to customer service excellence.
• Positive, “can-do” attitude; enthusiastic and driven.
• Team-oriented, collaborative, and supportive.
• Strong verbal and written communication skills.
• Thrives in a busy, dynamic environment.
• Proactive in leading a team to achieve results.

Job Type: Full-time

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

• Health insurance

Work Location: In person