Operation Manager

ROLES & RESPONSIBILITIES ● Ensure orders (from website, marketplaces, quick commerce portals, offline orders, gifting, B2B orders) are packed, shipped, and delivered on time. ● Liaison and ensure seamless communication with shipping partners of third-party logistics, Amazon, and other marketplaces. ● Address and resolve customer complaints on WhatsApp, Facebook, Instagram, email, or any other platform. ● Maintenance of adequate inventory of finished goods, packaging material, and raw material at the warehouse and the manufacturing partner’s facility. ● Monitor inventory count at the warehouse and the manufacturing partner’s facility on a fortnightly basis. ● Plans and schedules production to ensure maintenance of finished goods as per the requirements raised by the Sales team. ● Coordinates with raw material, packaging, shipping, and other vendors on a day-to-day basis for efficient functioning. ● Oversee the production processes and adjust schedules as needed. ● Identify and network with more vendors and production houses to optimize cost. ● Run quality checks on all the materials, processes, and final products to ensure utmost quality. ● Design and develop dashboards that provide regular insights, offer recommendations, and identify growth opportunities. ● Collaborate with the Accounts team to ensure documentation of bills, credit notes, etc. ● Manage and train on-ground staff at the warehouse. ● Perform any other duties as requested by the reporting manager.