Job
Description
The Office Coordinator & Tele calling Supervisor is responsible for overseeing the smooth operation of office activities while managing and leading the telecalling team for overseas education consulting. This role requires strong organizational, multitasking, and leadership skills to ensure efficient office management, staff support, and the achievement of sales targets by the telecalling team. The individual will balance office operations, human resources functions, administrative duties, and sales leadership responsibilities, all while ensuring compliance with company policies and industry regulations. Key Responsibilities: Office Operations: - Opening and Closing: Open the office at the start of each business day and secure it at the end of the day, managing all aspects of office security, including locking doors, managing alarm systems, and ensuring the office is safely closed after hours. - Handling Office Keys: Control access to the office by managing office keys. Maintain an up-to-date log of key distribution and retrieval. - Office Maintenance: Ensure the office environment is clean, organized, and well-maintained. Address maintenance issues promptly by coordinating with service providers and vendors for necessary repairs and cleaning. - Supplies Management: Oversee the inventory of office supplies, ensuring all necessary materials (e.g., stationery, office equipment, etc.) are stocked and available. Place orders as needed and monitor supply usage. - Equipment Management: Manage office equipment, such as computers, printers, telephones, and any other technical tools, ensuring they are functioning properly and addressing any issues that arise. - Front Desk Duties: Greet visitors, clients, and employees in a friendly and professional manner. Answer phone calls, respond to emails, and manage other forms of communication, providing excellent customer service and directing inquiries appropriately. Human Resources: - Recruitment & Onboarding: Assist in the recruitment process, including posting job openings, scheduling interviews, preparing onboarding materials, and facilitating new employee orientation to ensure smooth transitions into the company. - Employee Records: Maintain accurate and confidential employee records, including attendance, leave, personal information, and performance data. Ensure that all documentation is up-to-date and complies with legal and company requirements. - Benefits Administration: Help manage employee benefits programs such as health insurance, retirement plans, and additional perks, ensuring employees have access to the appropriate information and resources. - Training Coordination: Organize training sessions and professional development opportunities for staff to improve their skills and knowledge. Ensure that all employees are well-trained in company procedures and industry best practices. - Employee Support: Act as the first point of contact for employees regarding inquiries, concerns, or issues. Address concerns promptly and escalate them to the Director or HR department when necessary. Administrative Duties: - Documentation: Prepare, organize, and maintain various documents, such as reports, memos, correspondence, and presentations, ensuring accuracy and adherence to deadlines. - Scheduling: Manage and coordinate meetings, appointments, and travel arrangements for the Director and other team members, ensuring that schedules are well-organized and that all appointments are attended on time. - Calendar Management: Oversee the company calendars, ensuring that all important meetings, deadlines, and appointments are met and that there are no scheduling conflicts. - Financial Support: Assist with budget preparation and monitor office expenses, ensuring that all expenditures align with the established budget and are accurately documented. Compliance and Policies: - Regulations Compliance: Ensure the office complies with all relevant health and safety regulations, labor laws, and company policies, conducting regular checks to avoid violations. - Policy Enforcement: Implement and enforce office policies and procedures, ensuring staff adherence to company guidelines and operational protocols. - Reporting: Prepare regular reports on office operations, employee performance, and other relevant metrics for review by the Director, helping the management team make informed decisions. Telecalling Team Leadership & Sales Management: - Team Supervision: Lead and supervise a team of telecallers, ensuring daily tasks are completed efficiently, targets are met, and team members are motivated and productive. - Lead Generation & Sales Conversion: Assist the telecalling team in generating leads and converting them into appointments or consultations. Provide guidance on call scripts, sales pitches, and customer handling techniques. - Sales Strategy & Target Achievement: Develop sales strategies in collaboration with management to meet team targets and overall business objectives. Monitor performance metrics such as call volume, conversion rates, and revenue generation. - Training & Development: Organize and conduct training sessions to improve telecalling skills, product knowledge, and customer service. Ensure new hires are onboarded effectively and trained in CRM systems and sales techniques. - Reporting & Communication: Monitor and report on key performance indicators (KPIs), including call volume, conversion rates, and revenue. Communicate team progress to senior management and recommend adjustments to strategies as needed. Qualifications: Education: High school diploma required; associate's degree or higher in business administration, sales, or a related field preferred. Experience: - Proven experience in office administration, HR management, or a similar role. - Experience in telecalling, telesales, or sales, with a track record of achieving targets. - Leadership experience in managing telecalling or sales teams is an advantage. Skills: - Strong organizational, multitasking, and time-management skills. - Excellent verbal and written communication skills. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM tools. - Leadership and team management skills. - Ability to maintain confidentiality and handle sensitive information. - Strong problem-solving and analytical abilities. Working Conditions: - Full-time: Standard office hours with flexibility as needed based on business demands. - Environment: Fast-paced, dynamic work environment requiring effective task management and problem-solving skills. - Overtime: Occasional overtime may be required depending on workload or business needs. Job Type: Full-time Benefits: - Health insurance - Provident Fund Schedule: Day shift - Performance bonus - Yearly bonus Work Location: In person,
