5 Employee Support Jobs

Hi , We are hiring for The Leading ITES Company for HR Helpdesk Associate Role. Overview HR Helpdesk Associate serves as the first point of contact for employees seeking assistance with HR-related queries and issues. This role involves handling inbound and outbound calls, responding to emails, and providing accurate information on policies, procedures, payroll, benefits, and employee data. The associate is responsible for resolving queries efficiently or escalating them to the appropriate department when necessary, ensuring timely and professional communication. They are expected to maintain confidentiality, follow documented processes, and update records accurately. Strong communication skills, attention to detail, knowledge of HR systems, and proficiency in tools like MS Office are essential. The role also involves contributing to continuous improvement by identifying recurring issues and suggesting enhancements to existing processes and documentation Key Skills : Any Graduate Minimum 1- 3 years of Previous experience in contact center (helpdesk1) Experience in HR helpdesk would be an added advantage Overall Experience of HR Operations team Preferably have worked on Genesys and SuccessFactors To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Bangalore ) Type : Job Code # 240 Job Description: Minimum 1- 3 years of Previous experience in contact center (helpdesk1). Excellent Communication Skills. Excellent listener and empathetic communicator (oral & written) Experience in HR helpdesk would be an added advantage Overall Experience of HR Operations team of a client like responding to employee queries via phone, email and chat Experience in managing HR transactions with high accuracy, within timeliness & with confidentiality for at least 1-2 years Preferably have worked on Genesys and SuccessFactors Should have understanding of HR Employee data management & Payroll processes Skills: Excellent Communication Skills MS Office & Excel Skills Inbound and Outbound Call Handling skills Telephone and email etiquettes

Position Summary & Key Areas of Responsibility The Payroll Analyst is responsible for ensuring accurate and timely processing of payroll, maintaining payroll records, and providing expertise on payroll systems and regulations. This role involves collaborating with HR and Finance departments to ensure compliance with federal, state, and local payroll laws, and handling employee inquiries regarding payroll. 1. Payroll Processing: - Execute regular payroll cycles accurately and on time. - Verify and reconcile payroll data, including salaries, wages, bonuses, and deductions. - Process new hires, terminations, and changes in payroll status. 2. Compliance and Reporting: - Ensure compliance with federal, state, and local payroll laws and regulations. - Prepare and submit payroll-related reports to government agencies as required. - Maintain and update payroll documentation and policies. 3. Systems Management: - Manage payroll software and systems, ensuring data integrity and system functionality. - Perform system updates and collaborate with IT for payroll system improvements. 4. Employee Support: - Address and resolve payroll-related inquiries and issues from employees. - Provide training and support to employees on payroll-related matters. 5. Audits and Reconciliations: - Conduct regular audits of payroll procedures and records to ensure accuracy. - Reconcile payroll accounts and resolve discrepancies. 6. Collaboration and Communication: - Work closely with HR and Finance departments to ensure alignment and accuracy in payroll processing. - Communicate effectively with internal and external stakeholders regarding payroll matters. 7. Continuous Improvement: - Identify opportunities for process improvements in payroll operations. - Implement best practices and innovative solutions to enhance payroll efficiency. Job Responsibilities: - Process and ensure timely and accurate payroll cycles, including salary, wages, bonuses, and deductions. - Verify payroll data and perform reconciliations to maintain data accuracy. - Manage and update payroll records for new hires, terminations, and status changes. - Ensure compliance with federal, state, and local payroll laws and regulations. - Prepare and submit mandatory payroll-related reports to government agencies. - Maintain payroll documentation, policies, and procedures. - Oversee payroll software and systems, ensuring data integrity and resolving system issues. - Collaborate with IT for system updates and improvements. - Address and resolve payroll-related inquiries and issues from employees. - Provide training and support to employees on payroll processes and systems. - Conduct regular audits of payroll procedures and records to ensure accuracy and compliance. - Reconcile payroll accounts and resolve any discrepancies. - Work closely with HR and Finance departments to ensure alignment and accuracy in payroll processing. - Communicate effectively with internal and external stakeholders on payroll matters. - Identify opportunities for process improvements in payroll operations. - Implement best practices and innovative solutions to enhance payroll efficiency. Qualifications / Experience: Bachelors degree in commerce / Finance 3+ years of experience in payroll and accounting reconciliation Established knowledge of payroll concepts for supported countries. Excellent grasp of the English language, both verbal and written. Audits experience is preferred.

Payroll Processing: o Ensure timely and accurate monthly payroll processing for all employees. o Validate inputs such as attendance, leave, overtime, and incentives. o Process new joiners, exits, transfers, and other employee life-cycle changes impacting payroll. o Sharing Payroll data with compliance team for on time challan filings. o Understanding incentive calculation and payout on time. o Maintain monthly dashboard. o Handle F&F settlement. o Keeping attrition record. o Income tax calculation o Attendance and Leave record keeping. o Statutory bonus calculation and payout as per statute. o Gratuity record keeping Data Management & Audits: o Maintain and update payroll data in HRMS and Excel sheets. o Support internal and external audits by providing required payroll documentation. Employee Support: o Address payroll-related queries from employees and resolve discrepancies. o Issue salary slips, Form 16, and coordinate for income tax declarations. Process Improvements: o Identify and suggest ways to improve payroll accuracy and efficiency. o Support automation and integration projects related to HRMS/payroll tools.

Job Summary: The Admin and Facility Executive will be responsible for overseeing and managing the administrative tasks and day-to-day facility operations to ensure a smooth working environment. This includes handling office supplies, vendor management, overseeing facilities maintenance, and supporting other administrative functions within the organization. Designation: Executive Admin & Facility Education and Qualification: Graduation must Experience : 3 to 5 Years Location: Chennai Shift: Rotational (including night shifts) Week Off: Rotational Required Skill set: Hands -on experience in Facility Management, Office Administration, Housekeeping Management, Facilities Security Operations, Facility Administration, Employee Support and Security Management.

Position Name Contact Center Associate Location - Gurugram The Contact Centre Agent will serve as a primary point of contact for both internal employees and external vendors, providing timely and accurate information and resolving queries related to employee benefits, HR policies, and vendor payment matters. This role requires excellent communication skills, problem-solving abilities, and a strong customer service orientation. The agent will utilize various systems and resources to ensure efficient and effective resolution of inquiries, contributing to a positive experience for both employees and vendors. Key Responsibilities: Employee Support (Benefits & HR Policies): Respond to Employee Inquiries: Answer inbound calls, emails, and chat inquiries from employees regarding: Health insurance, retirement plans, and other employee benefits. Leave policies, attendance, and other HR procedures. Payroll inquiries (basic understanding) eg Pay slip , tax computation sheet etc. Employee onboarding and offboarding processes. Provide Information and Guidance: Explain complex benefits and HR policies in a clear and concise manner. Troubleshoot Issues: Investigate and resolve employee issues related to benefits enrolment, claims, and HR processes by coordinating with respective spocs Stay Updated: Maintain up-to-date knowledge of company benefits, HR policies, and relevant regulations basically HR repository Vendor Support (Payment & Invoice): Respond to Vendor Inquiries: Answer inbound calls, emails, and chat inquiries from vendors regarding: Invoice status and payment status. Payment discrepancies and issues. Provide Payment Information: Provide accurate and timely information on invoice processing and payment schedules. Investigate Payment Issues: Research and resolve vendor payment discrepancies and issues, coordinating with the Source to Pay team as needed. General Responsibilities: Maintain Service Levels: Meet or exceed established performance metrics, including call handling time, resolution rate, and customer satisfaction. Utilize Knowledge Base: Utilize and contribute to the knowledge base to ensure consistent and accurate information is provided. Teamwork: Collaborate with other team members and departments to ensure seamless service delivery. Key Skills required : Proven experience in a contact center or customer service role. Strong understanding of HR policies and benefits administration (preferred). Experience with vendor payment processes and invoice management (preferred). Excellent verbal and written communication skills. Strong problem-solving and analytical skills. Ability to handle multiple tasks and prioritize effectively. Proficiency in Microsoft Office Suite. Excellent customer service and interpersonal skills. Ability to remain calm and professional under pressure.