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Description
Job Title: NOC Operation Engineer -I Location: Noida (Hybrid) Rotational Shifts Summary A Network Operations Center (NOC) Engineer is essential to ensuring the reliability, performance, and security of an organization's network infrastructure and systems. They are responsible for monitoring network activity, identifying and resolving issues, and maintaining optimal system performance. The engineer also collaborates with internal teams and external vendors to minimize service disruptions and maintain service-level commitments. Job Overview: A Network Operations Center (NOC) Engineer is responsible for monitoring, troubleshooting, and maintaining an organization’s network and IT infrastructure to ensure high availability and uninterrupted service. Their primary goal is to detect and resolve issues quickly to minimize downtime and ensure optimal system performance. NOC Engineers typically operate from a centralized facility known as the Network Operations Center, where they oversee network activity, respond to incidents, and support ongoing infrastructure operations. Key Responsibilities: • Continuously monitor network, server, application, and cloud infrastructure health using tools such as LogicMonitor, Dynatrace, AWS CloudWatch, and proprietary monitoring platforms. • Detect anomalies, performance degradation, or system outages and initiate prompt response procedures • Accurately assess and classify the severity of incidents, ensuring proper notification, escalation, and resolution within defined SLAs. • Maintain and update incident tickets using ITSM tools, documenting resolution steps, impacted services, and post-incident details. • Analyze logs, alerts, and system behaviors to identify the root cause of issues across routers, switches, circuits, and other network components. • Perform initial triage and resolution; escalate complex issues to Tier II/III teams or vendors as appropriate • Collaborate with telecom carriers, international ISPs, and managed service providers to troubleshoot circuit issues, including latency, packet loss, and downtime. • Follow up on escalated cases and obtain Root Cause Analysis (RCA) or Reason for Outage (RFO) reports for internal records. • Respond to automated alerts, ensuring timely validation and prioritization based on impact and urgency. • Execute standard operating procedures (SOPs) for frequently occurring issues and escalate deviations or unknown scenarios • Assist in scheduled maintenance tasks and support change implementation in accordance with change management policies. • Validate post-change stability and monitor affected systems for anomalies • Maintain up-to-date NOC documentation, incident logs, shift handover reports, and knowledge base articles. • Prepare Excel-based reports on network uptime, incident trends, capacity utilization, and SLA compliance for internal analysis. • Monitor data center environments including power (UPS), temperature, humidity, and equipment status via DCIM tools. • Respond to alerts indicating threshold breaches and coordinate with facilities or on-site personnel for immediate action • Provide clear and timely updates to internal stakeholders, including IT support, application teams, and project managers. • Participate in regular handovers and shift briefings to ensure continuity in operations Requirement & Education Qualifications: • Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience. • 2–5 years of experience in a Network Operations Center (NOC) or core technical (Server & Network) support environment. • Strong understanding of TCP/IP, LAN/WAN technologies, DNS, DHCP, VPNs, Firewalls, routers, switches, and load balancers. • Experience with enterprise monitoring tools such as LogicMonitor, Solarwinds, Dynatrace, AWS CloudWatch, or similar. • Familiarity with Networking monitoring tools & ticketing systems (e.g. Logic Monitor experience, FreshService, AWS CloudWatch, AppNeta & Lansweeper). • Proficiency in Microsoft Excel for data analysis and reporting. • Follow established procedures and documentation precisely to maintain consistency and compliance across operations. • Contribute to the development and continuous improvement of operational processes and documentation standards. • Strong analytical and troubleshooting skills, with a methodical approach to problem-solving. • Excellent written and verbal communication skills. • Willingness to work rotating shifts, including nights, weekends, and holidays. Preferred Certifications (Optional but Advantageous): • CompTIA Network+ • Cisco CCNA or higher • AWS Certified Cloud Practitioner or CloudWatch experience • LogicMonitor Certified Associate (LMCA) • Microsoft Certified: Azure Fundamentals or related Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to sit and/or remain stationary for extended periods of time. Individual will be required to type and/or operate a computer and other office productivity machinery for extended periods of time. The worker is required to have close visual acuity to perform activities such as: preparing and analyzing data and/or documents; transcribing; viewing a computer terminal and/or extensive reading. The person in this position may need to occasionally walk or otherwise traverse, stand, exert up to 10 lbs. of force to push, pull, lift orotherwise move objects, bend, reach, kneel, and/or twist for minimal periods of time. Employees should not attempt to lift, pull or push a load in excess of 50 lbs. without assistance. Care should always be taken when lifting, pushing or pulling in an awkward position.. Show more Show less
