Mutiple Openings

1) Job Description – Tele Sales Operations Manager / Training Manager

Job Title: Tele Sales Operations

Location: Delhi / Gurgaon

Openings : 1 in Delhi & 2 in Gurgaon

Department: Sales Operations

Reports To: VP Operations

Position Overview

The Tele Sales Operations Manager will lead and oversee the Telesales team to achieve revenue targets, improve conversion rates, and ensure operational efficiency. This role requires a balance of sales strategy, people management, and process optimization.

Key Responsibilities1. Team Leadership & Performance Management

• Lead, motivate, and mentor the telesales team to achieve sales targets.

• Set daily, weekly, and monthly sales goals.

• Monitor team KPIs such as call volume, lead conversion, and customer acquisition cost.

• Conduct regular performance reviews and provide coaching/training as needed.

2. Sales Strategy & Execution

• Develop and implement telesales scripts and pitch strategies.

• Identify upselling/cross-selling opportunities.

• Optimize sales funnel from lead generation to conversion.

• Work closely with marketing to ensure a steady lead flow.

3. Operations & Process Management

• Ensure efficient lead distribution and tracking using CRM tools.

• Monitor call quality and compliance with company guidelines.

• Analyze data to identify trends, gaps, and opportunities.

• Implement automation tools to improve productivity.

4. Reporting & Analytics

• Prepare and present sales reports to management.

• Track ROI on sales campaigns and adjust strategies accordingly.

• Maintain accurate records of sales activities and customer feedback.

5. Compliance & Customer Experience

• Ensure adherence to legal regulations (e.g., DND / data privacy laws).

• Resolve escalated customer queries.

• Maintain high standards of professionalism in customer interactions.

Qualifications & Skills

**Education:**

• Bachelor’s degree in Business, Marketing, or related field (MBA preferred).

**Experience:**

• 8+ years of experience in telesales/inside sales, with at least 3 years in a managerial role.

• Proven track record of achieving and exceeding sales targets.

**Skills:**

• Strong leadership and people management skills.

• Excellent communication and negotiation abilities.

• Proficiency in CRM systems (Bolt preferable)

• Analytical mindset with data-driven decision-making skills.

• Ability to work under pressure and meet deadlines.

KPIs to Measure Success

• Monthly sales revenue.

• Lead-to-sale conversion rate.

• Average call handling time and quality score.

• Team attrition rate.

2) Job Description – Training & Content Manager

Job Title: Training & Content Manager

Location : 1 in Gurgaon

Department : Sales Training & Quality

Reports To : Head of Quality and Training

Position Overview

The Training & Content Manager will design, implement, and oversee training programs, content development, and skill enhancement for telesales agents. This role ensures that the team has the necessary knowledge, selling techniques, and product expertise to achieve performance targets while maintaining a high standard of customer experience.

Key Responsibilities1. Training Program Development & Delivery

• Design and deliver onboarding training for new hires.

• Conduct regular refresher sessions to enhance selling skills and product knowledge.

• Develop training modules for upselling, cross-selling, objection handling, and compliance.

• Facilitate role-play exercises and mock calls to improve agent confidence.

2. Content Creation & Management

• Develop and maintain telesales scripts, FAQs, and knowledge base documents.

• Create multimedia learning materials (presentations, videos, guides).

• Ensure content is updated with the latest product features, offers, and policies.

• Collaborate with marketing and product teams for accurate and impactful messaging.

3. Performance Tracking & Skill Assessment

• Monitor call quality and provide feedback to agents.

• Conduct skill gap analyses and design targeted training interventions.

• Maintain training records and performance improvement plans.

• Work with QA teams to align training with call monitoring outcomes.

4. Process & Compliance Training

• Train agents on compliance with data privacy and DND regulations.

• Ensure adherence to organizational processes and CRM usage guidelines.

• Incorporate customer feedback into training improvements.

Qualifications & Skills

Education :

• Bachelor’s degree in Business, Communications, or related field (MBA or L&D certification preferred).

Experience:

• 5+ years in Telesales training, contact center operations, or content management.

• Proven experience in designing and delivering sales training programs.

Skills:

• Strong facilitation and presentation skills.

• Excellent written and verbal communication abilities.

• Proficiency in e-learning tools and MS Office Suite.

• Ability to analyze performance data and adapt training accordingly.

• Creative approach to content design and delivery.

KPIs to Measure Success

• New hire ramp-up time.

• Improvement in sales conversion rates post-training.

• Training completion rates.

• Agent satisfaction with training programs.

• Reduction in compliance errors and customer complaints.

Employment Type: Full-time / Work from Office