Job
Description
A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Managed Services team is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. Responsibilities As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Use feedback and reflection to develop self awareness, personal strengths and address development areas. Delegate to others to provide stretch opportunities, coaching them to deliver results. Demonstrate critical thinking and the ability to bring order to unstructured problems. Use a broad range of tools and techniques to extract insights from current industry or sector trends. Review your work and that of others for quality, accuracy and relevance. Know how and when to use tools available for a given situation and can explain the reasons for this choice. Seek and embrace opportunities which give exposure to different situations, environments and perspectives. Use straightforward communication, in a structured way, when influencing and connecting with others. Able to read situations and modify behavior to build quality relationships. Uphold the firm's code of ethics and business conduct. Role Requirement Expertise in IBM ECM platforms and related technologies to provide application support, troubleshooting, performance tuning, and integrations. Core Technical Skills 1️ ⃣ IBM Content Management Administration & Support Installing, configuring, and maintaining IBM FileNet P8, CMOD, Case Manager, and Datacap. Managing repository structures, metadata, and object stores. Performance tuning, log analysis, and system monitoring. Troubleshooting and resolving content indexing, retrieval, and access control issues. Ensuring high availability, backups, and disaster recovery planning. 2️ ⃣ Database Management Strong understanding of SQL and NoSQL databases used by ECM: DB2, Oracle, Microsoft SQL Server (for IBM FileNet, CMOD) MongoDB, Cloud-based DB solutions (for modern ECM integrations) Query optimization and database performance tuning. Managing database schema changes for ECM repositories. 3️ ⃣ Application & Server Management Working with WebSphere Application Server (WAS) or WebLogic for ECM deployments. Managing content storage and retrieval via IBM Content Services API. Configuring LDAP/Active Directory for authentication & access control. Integrating ECM systems with third-party applications (SAP, Salesforce, SharePoint, etc.). 4️ ⃣ Development & Customization Java/J2EE Development – Customizing IBM Content Navigator (ICN) and FileNet applications. IBM Content Navigator Plugins – Extending ECM functionality. REST and SOAP Web Services – API integrations for content retrieval and indexing. Scripting (Python, PowerShell, Shell Scripting) – Automating ECM tasks and monitoring. 5️ ⃣ DevOps & CI/CD CI/CD Pipelines (Jenkins, GitHub Actions, Azure DevOps) for ECM application deployments. Containerization (Docker, Kubernetes) for IBM Cloud Pak ECM solutions. Infrastructure as Code (Terraform, Ansible) for automated deployments. 6️ ⃣ Cloud & Hybrid Deployments IBM Cloud, AWS, or Azure for ECM SaaS/hybrid deployments. Managing IBM Cloud Pak for Business Automation. Experience with IBM Watson AI for Cognitive Content Management. 7️ ⃣ Monitoring & Security Implementing ECM security policies, role-based access control (RBAC). Monitoring ECM logs using Splunk, ELK Stack, or Dynatrace. Ensuring compliance with records retention policies and regulatory standards (GDPR, HIPAA, ISO 27001). Show more Show less
