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Job Title: D365 CE - Platform Support Consultant Job Location: Hyderabad, India Shifts : Rotational Shifts Worksite: Onsite (100%) About WCT: WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation. We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment). Job Summary: We are looking for a skilled D365 CE Support Consultant with strong hands-on experience in the platform layer of Dynamics 365 Customer Engagement. This role focuses on resolving incidents, handling change requests, and supporting platform-level issues such as workflows, plugins, integrations, Power Automate, and performance optimization within an enterprise-grade support environment. Key Responsibilities: Provide L2/L3 support for Dynamics 365 CE (Sales, Service, Marketing, etc.) platform issues. Troubleshoot and resolve incidents related to: Business Rules, Web Resources Integration issues (REST API, Azure Logic Apps, etc.) Analyze and resolve system performance issues, data sync problems, and customization defects. Participate in change requests , enhancements, and deployment validation. Work closely with business analysts and functional teams to understand the issue and deliver fixes. Monitor and resolve integration errors (e.g., with Azure, Outlook, SharePoint, etc.). Ensure incident SLAs are met and proper documentation is maintained. Raise and follow up on support tickets with Microsoft if required. Required Skills: 3 to 9 years of experience in D365 CE (CRM) support or development. Strong understanding of Power Platform , Dataverse, and Dynamics 365 architecture. Experience in creating/debugging Plugins , Custom Workflows (C#), JavaScript, and Power Automate. Hands-on experience with Azure services used in integration (Service Bus, Logic Apps, etc.). Familiarity with DevOps , CI/CD processes, and ALM tools for Dynamics. Strong analytical, communication, and coordination skills. Good to Have: Microsoft certifications: PL-200 , MB-910 , or MB-600 Knowledge of Field Service , Omnichannel , or Customer Insights modules Experience with Power BI reporting integration Exposure to working in ITIL-based support models Show more Show less
